Employee engagement

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Employee engagement

  1. 1. Employee Engagement Dr A Jagan Mohan Reddy Institute of Public Enterprise
  2. 2. What is Employee Engagement ? <ul><li>“A combination of commitment to organization and its values and a willingness to help out colleagues” </li></ul><ul><li>Commitment, co-operate and contribute. </li></ul>
  3. 3. What Else ? ? <ul><li>Beyond Job Satisfaction [not simply motivation] </li></ul><ul><li>Something Employees has to offer </li></ul>
  4. 4. Why Employee Engagement ? <ul><li>When Employers deliver on their commitments-positive psychological contract </li></ul><ul><li>Employees have choices and can decide on the level of engagement. </li></ul><ul><li>Engaged Employees help in promoting brand-help in attracting and retaining employees e.g., South West Airlines </li></ul>
  5. 5. How to Build Engaged Workforce? <ul><li>Measure Employee Attitudes-Barclays </li></ul><ul><li>Good People Management and Development Policies-Active Support of Manager[Gallup] </li></ul><ul><li>Aligning People Management Strategies with Business [SWAL] </li></ul><ul><li>Make them see the big picture i.e., how their work contributes e.g., Machilipatnam DM-Driver behavior </li></ul>
  6. 6. Tips to Ensure Employee Engagement <ul><li>Inform, involve and inspire to make them perspire </li></ul><ul><li>Care them beyond imagination. Story: waves clearing the foot prints of crab;kalam and scientist-marriage anniversary </li></ul><ul><li>Taking Responsibility-Satellite Launching :kalam and Dhavan </li></ul><ul><li>Find time for your employees e.g. Muthuraman vs Davar </li></ul><ul><li>Never Make Statements which you cant keep up </li></ul><ul><li>Remember always-Things are to be used and people are to be loved . Story: car scratch wrench </li></ul>
  7. 7. For Accelerating Performance <ul><li>P: provide positive work environment </li></ul><ul><li>R: recognize and reward: live for two months on a good compliment-Mark Twain </li></ul><ul><li>I :involve/ improve employee engagement </li></ul><ul><li>D: develop skills and potential of workforce </li></ul><ul><li>E:evaluate and make continuous improvement. </li></ul>
  8. 8. <ul><li>Give 100%in relationship. Story -boy keeps 1 good marble in exchange for sweets to his girl friend. </li></ul><ul><li>Pygmalion [content, communicate and connect] and Galatea effect . </li></ul><ul><li>Consult sub-ordinates,e.g.,Drutarashtra summoning royal council after pandavas return [Stephen Covey-loyalty, commitment] </li></ul>
  9. 9. <ul><li>Train Competent Subordinates-Arjuna-Abhimanyu in mothers womb,chakravyuh-can enter not break </li></ul><ul><li>Never Initiate Unhealthy Practices-Backlash of killing Abkimanyu from behind-Bheema breaking Duryodhan’s thighbone </li></ul>
  10. 10. Build a Trust Culture-very, very important . <ul><li>Capability Trust-drawing people to make decisions and involve </li></ul><ul><li>Contractual trust-keeping agreements and managing expectations </li></ul><ul><li>Communication trust-sharing information, providing constructive feedback and speaking with good purpose about people </li></ul>
  11. 11. <ul><li>Build a loyal team-take pulse, create great jobs [variety, fair balancing efforts with rewards] and create great carriers </li></ul><ul><li>Rebalance the Blame Culture-FGM Sanctioning on Tissue paper </li></ul><ul><li>Acknowledge Individuals-specific and personal thanks goes a long way-Indira Nooyi </li></ul>
  12. 12. “ a manager who is quick to apportion blame for mistakes is highly corrosive” -Jo Owen
  13. 13. <ul><li>Put employees in to the big picture and be realistic about what you can offer </li></ul><ul><li>Be nice to your staff </li></ul><ul><li>Become an Arm for your colleagues to lean-important part in the body-S tory </li></ul>
  14. 14. “ Employees Subjected to Rudeness at Workplace are much more likely to make mistakes ” - The British Medical Journal
  15. 15. What is in it for me [WIFM]-encourage people to want to come to work and provide reason do so ?
  16. 16. HKC model <ul><li>To engage with each other- </li></ul><ul><li>Haldi-make secure-joke </li></ul><ul><li>kumkum-add positive energy-complement </li></ul><ul><li>chaval-main conversation </li></ul><ul><li>HKC establishes the human connection generates energy where people are happy exchange ideas thoughts and opinions.the results of a meeting initiated with HKC are always positive </li></ul>
  17. 17. The only thing that separates winners from losers is the quality ,the training the commitment and the empowerment of workforce Encourage, Empathize, Energize, Enthuse and Empower
  18. 18. <ul><li>People may forget what you said, may forget what you gave but they will never forget </li></ul><ul><li>How you made them feel </li></ul><ul><li>Story: hungry-asks for water-instead milk is served-becomes a doctor-bill full settled-Glass of milk. </li></ul>
  19. 19. Implications for Manager’s <ul><li>Inter-personal relationships-effective and efficient response </li></ul><ul><li>Communicating Effectively </li></ul><ul><li>Building the team-opportunity to feed views </li></ul><ul><li>Creating environment where people experience positive morale and recognition </li></ul><ul><li>Keeping informed about what is going on </li></ul>
  20. 20. <ul><li>Need to see that Manages are Engaged-authenticity.e.g.,CEO taking voluntary cut </li></ul><ul><li>Fair and just management processes to deal with problems.i.e., FedEx </li></ul><ul><li>Respecting the Employees as individuals and treating them as adults-what do you say </li></ul><ul><li>Anyone can be a leader and make a difference.e.g,Oseola McCarty-Washerwoman donating to Univ.of Mississipi:Motorcycle champion Joey Dunlop-Compassion for starving etc </li></ul>
  21. 21. <ul><li>Lead by example and recognize when other’s do </li></ul><ul><li>Helping People grow and develop </li></ul><ul><li>Engagement Events must include employee families .e.g,Nooyi </li></ul><ul><li>Ponder for an employee’s excessive need for attention.e.g., Duryodhan-insecurity </li></ul><ul><li>Need to make work personal-gathering details </li></ul>
  22. 22. The measure of a leader so often is not what he or she does when things are simple, it is what that leader does when times are tough
  23. 23. Four Reasons People will Follow you. Be a Humane person Attending to their needs-physio/psycho/emotional and spiritual Tough Empathy – not less < best Uniqueness-good example
  24. 24. THANK YOU Dr A Jagan Mohan Reddy Institute of Public Enterprise

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