The listening process


Published on

Published in: Business, Technology

The listening process

  2. 2. The Listening Process The listening process can be described as a series of five steps:  Receiving or hearing  Understanding  Remembering  Interpreting  Evaluating  Responding
  3. 3. RECEIVING or HEARING This involves the accurate reception of sounds. To hear you must focus attention on the speaker, discriminate among sounds and concentrate
  4. 4. UNDERSTANDING This takes into consideration the thoughts that are expressed as well as the emotional tone that accompanies these thoughts. It likewise includes establishing links between what the listener know about the topic and the new information given by the speaker.
  5. 5. REMEMBERING This is retaining messages for at least some period of time. What you remember is actually not what was said but what you think was said.
  6. 6. INTERPRETING When you interpret messages you do two things.  First, you take into account the total communication context so that you are better able to understand the meaning of what is said from the speaker’s point of view. Your ability to see a situation from the other person’s perspective, requires that you pay attention to emotional meaning and to the communication context.
  7. 7.  Second, effective listeners let their partners know that they have been understood.
  8. 8. EVALUATING You listen from a unique point of view and are influenced by your perceptual filters – your past experience, attitudes, personal values and predispositions. It is therefore impossible not to evaluate to some extent, everything you hear. Effective listeners should deliberately reduce the influence of their own viewpoint until they have first understood the speaker’s ideas.
  9. 9. RESPONDING This is when you send signals while the speaker is talking to let him know that he is understood and responding after the speaker has stopped talking. This stage marks the start of a new cycle where the listener takes his turn as a speaker.