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Lean Office Sample

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Lean Office Sample

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Lean Office Sample

  1. 1. Superfactory ® Lean Enterprise Series Lean Office
  2. 2. Outline <ul><li>What is Lean? </li></ul><ul><li>5S & Visual Controls </li></ul><ul><li>Kaizen </li></ul><ul><li>Value Streams </li></ul><ul><li>Pull Manufacturing </li></ul><ul><li>Mistake Proofing </li></ul><ul><li>Quick Changeover </li></ul><ul><li>Six Sigma </li></ul><ul><li>Lean Accounting </li></ul><ul><li>Theory of Constraints </li></ul><ul><li>Human Factors </li></ul>
  3. 3. Eight Service Industry Wastes <ul><li>Errors in documents </li></ul><ul><li>Transport of documents </li></ul><ul><li>Doing unnecessary work not requested </li></ul><ul><li>Waiting for the next process step </li></ul><ul><li>Process of getting approvals </li></ul><ul><li>Unnecessary motions </li></ul><ul><li>Backlog in work queues </li></ul><ul><li>Underutilized employees </li></ul>
  4. 4. Office Process Waste <ul><li>Examples: </li></ul><ul><ul><li>Too many signature levels </li></ul></ul><ul><ul><li>Unclear job descriptions </li></ul></ul><ul><ul><li>Obsolete databases/files/folders </li></ul></ul><ul><ul><li>Purchase Orders not matching quotation </li></ul></ul><ul><ul><li>Errors – typo’s, misspelling, wrong data </li></ul></ul><ul><ul><li>Waiting – for information, at meetings, etc. </li></ul></ul><ul><ul><li>Poor office layout </li></ul></ul><ul><ul><li>Unnecessary E-mails </li></ul></ul>
  5. 5. Lean vs. Traditional <ul><li>Major reduction in sales-order cycle time by 59 percent (from 23 hours to 9 hours) </li></ul><ul><li>Engineering change-order cycle time by 91 percent (from two hours to two) </li></ul><ul><li>Response time to customer’s quote requests by 83 percent (from 66 hours to 11 hours) </li></ul><ul><li>Errors by company employees were reduced by 69 percent </li></ul><ul><ul><ul><ul><ul><li>(Tonya, 2004) </li></ul></ul></ul></ul></ul>
  6. 6. Why 5S? <ul><li>To eliminate the wastes that result from “uncontrolled” processes. </li></ul><ul><li>To gain control on equipment, material & inventory placement and position. </li></ul><ul><li>Apply Control Techniques to Eliminate Erosion of Improvements. </li></ul><ul><li>Standardize Improvements for Maintenance of Critical Process Parameters. </li></ul>
  7. 7. Waste Identification <ul><li>What waste can be identified in the following photos? </li></ul>
  8. 8. Visual Workplace Implementation <ul><li>Develop a map identifying the “access ways”(aisles, entrances, walkways etc.) and the “action” areas. </li></ul><ul><li>Perform any necessary realignment of walkways, aisles, entrances. </li></ul><ul><li>Assign an address to each of the major action areas. </li></ul><ul><li>Mark off the walkways, aisles & entrances from the action areas </li></ul><ul><li>Apply flow-direction arrows to aisles & walkways </li></ul><ul><li>Perform any necessary realignment of action areas. </li></ul><ul><li>Mark-off the inventory locations </li></ul><ul><li>Mark-off equipment/machine locations </li></ul><ul><li>Mark-off storage locations (cabinets, shelves, tables) </li></ul><ul><li>Color-code the floors and respective action areas </li></ul>

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