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American Society for Quality Tom Clark
Agenda <ul><li>ASQ Defined </li></ul><ul><li>Brainstorming Exercise </li></ul><ul><li>Nuts & Bolts of ASQ </li></ul><ul><l...
1.  ASQ Defined <ul><li>Organization that promotes quality and continual improvement in: </li></ul><ul><ul><li>Manufacturi...
2.  Brainstorming Exercise <ul><li>Why should you care about the ASQ? </li></ul>2.  Brainstorming Exercise
Why Care? <ul><li>Because Quality Pays!! </li></ul><ul><li>“ In nearly all cases, companies   that used total quality   ma...
3.  Nuts & Bolts <ul><li>What does the ASQ do? </li></ul><ul><li>Informing </li></ul><ul><li>Advocating </li></ul><ul><li>...
Informing <ul><li>ASQ Website </li></ul><ul><li>ASQ Publications </li></ul>3.  Nuts & Bolts of ASQ
Advocating <ul><li>Provide expert opinion to lawmakers </li></ul><ul><li>Recent Examples: </li></ul><ul><ul><ul><li>Octobe...
Training <ul><li>Training CD-ROMs </li></ul><ul><li>On-site Training </li></ul><ul><li>Networking Opportunities & Events <...
Rewarding <ul><li>Classified by national, regional, and society unit </li></ul><ul><li>Malcom Baldrige National Quality Aw...
4.  How It Works <ul><li>It’s Simple!!! </li></ul>4.  How It Works But companies have to take the information and incorpor...
5.  Real World Example <ul><li>Pearl River School District </li></ul><ul><li>Implement “golden thread” quality structure a...
6.  Exercise <ul><li>You are the owner of a medium-sized dental practice with several dentists, hygienists, and front offi...
Summary <ul><li>ASQ seeks to promote quality in a wide variety of organizations </li></ul><ul><li>It promotes quality by i...
Readings List <ul><li>American Society for Quality  www.asq.org </li></ul><ul><li>Make Good Great  www.makegoodgreat.org <...
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American Society For Quality

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American Society For Quality

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American Society For Quality

  1. 1. American Society for Quality Tom Clark
  2. 2. Agenda <ul><li>ASQ Defined </li></ul><ul><li>Brainstorming Exercise </li></ul><ul><li>Nuts & Bolts of ASQ </li></ul><ul><li>How It Works </li></ul><ul><li>Real World Example </li></ul><ul><li>Exercise </li></ul>
  3. 3. 1. ASQ Defined <ul><li>Organization that promotes quality and continual improvement in: </li></ul><ul><ul><li>Manufacturing, Education, Government, Healthcare, and Services </li></ul></ul>1. ASQ Defined
  4. 4. 2. Brainstorming Exercise <ul><li>Why should you care about the ASQ? </li></ul>2. Brainstorming Exercise
  5. 5. Why Care? <ul><li>Because Quality Pays!! </li></ul><ul><li>“ In nearly all cases, companies that used total quality management practices achieved better employee relations, higher productivity, greater customer satisfaction, increased market share, and improved profitability.” </li></ul><ul><li>--1991 GAO Study </li></ul>2. Brainstorming Exercise
  6. 6. 3. Nuts & Bolts <ul><li>What does the ASQ do? </li></ul><ul><li>Informing </li></ul><ul><li>Advocating </li></ul><ul><li>Training </li></ul><ul><li>Rewarding </li></ul>3. Nuts & Bolts of ASQ
  7. 7. Informing <ul><li>ASQ Website </li></ul><ul><li>ASQ Publications </li></ul>3. Nuts & Bolts of ASQ
  8. 8. Advocating <ul><li>Provide expert opinion to lawmakers </li></ul><ul><li>Recent Examples: </li></ul><ul><ul><ul><li>October 29, 2004 – ASQ releases a statement on quality on the election process </li></ul></ul></ul><ul><ul><ul><li>August 3, 2004 – Suzanne Keely, an ASQ Market Manager, presents before several high school summits put on by the U.S. Department of Education </li></ul></ul></ul><ul><ul><ul><li>May 7, 2004 – Staff of the House Education and Workforce Committee invite representatives from ASQ to advise them on quality methods in higher education. </li></ul></ul></ul>3. Nuts & Bolts of ASQ
  9. 9. Training <ul><li>Training CD-ROMs </li></ul><ul><li>On-site Training </li></ul><ul><li>Networking Opportunities & Events </li></ul><ul><li>Quality Management Curriculum </li></ul>3. Nuts & Bolts of ASQ
  10. 10. Rewarding <ul><li>Classified by national, regional, and society unit </li></ul><ul><li>Malcom Baldrige National Quality Award </li></ul><ul><li>Certifications </li></ul>3. Nuts & Bolts of ASQ
  11. 11. 4. How It Works <ul><li>It’s Simple!!! </li></ul>4. How It Works But companies have to take the information and incorporate it into their firm.
  12. 12. 5. Real World Example <ul><li>Pearl River School District </li></ul><ul><li>Implement “golden thread” quality structure and “balanced scorecard” approach </li></ul>5. Real World Example
  13. 13. 6. Exercise <ul><li>You are the owner of a medium-sized dental practice with several dentists, hygienists, and front office staff. Your organization suffers from high employee turnover, frequent requests to rework procedures, and a declining reputation in the community. What ASQ resources could you utilize to turn things around? </li></ul>6. Exercise
  14. 14. Summary <ul><li>ASQ seeks to promote quality in a wide variety of organizations </li></ul><ul><li>It promotes quality by informing, advocating, training, and rewarding </li></ul><ul><li>Companies must take advantage of this information for it to have effect. </li></ul>
  15. 15. Readings List <ul><li>American Society for Quality www.asq.org </li></ul><ul><li>Make Good Great www.makegoodgreat.org </li></ul><ul><li>FreeQuality www.freequality.org </li></ul><ul><li>American Customer Satisfaction Index (ACSI) www.theacsi.org </li></ul><ul><li>ANSI-ASQ National Accreditation Board (ANAB) www.anab.org </li></ul>

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