Right To Quality - Taking Quality to School Students
Right to Quality World Quality Month November 2012
World Class Quality and Our Role• Write names of three companies that you think are ‘World Class’ in Quality?• Why do you think so?
Our Role in Quality• Don’t tolerate poor quality• Give feedback – raise the voice of Quality• Deliver good quality to expect the same
History of Quality• Craftsman – barter, pride in work• Industrial revolution – segregation of work• Evolution of Japan as a Quality icon• Other countries adopt Quality• 1900s – 20-25% rejects in most processes• 2000s – under 1% rejects!
Quality Gurus• W. Edwards Deming – 1900-1993 – PDCA and Statistical Quality Control• J M Juran – 1904 – 2008 – Pareto Principle and Improvement method• Kaoru Ishikawa – 1915-1989 – Fishbone diagram
Basic Principles• Continuous Improvement• Quality Assurance and Quality Control• Cost of Quality• Supplier Quality• Customer Satisfaction• Problem Solving• Process View of Work• Variation
Basic Tools• Check sheet• Cause and Effect Diagram• Histogram• Pareto• Scatter diagram• Stratification• Control Charts
Problem Solving• Define the problem• Analyse the problem• Identify potential solutions• Select best solutions• Plan actions• Implement• Review
5S1S – Sort2S – Set in Order3S – Shine4S – Standardise5S – Shine
Kaizen• Square Watermelon• Kai = Continuous; Zen = Change for the Better• Idea based approach to improve every process
What can you do?• Use Problem Solving in school projects• Use 5 S across the school and home• Practice 5 Why and Fishbone• Have Kaizen sessions to improve processes