Pureprofile Esomar 26 Questions


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Pureprofile Esomar 26 Questions

  1. 1. April 2011 Response to ESOMAR 26 Questions To help research buyerspureprofile Building an asset out of your profile
  2. 2. The pureprofile Company pureprofile is the world’s leading panel provision and customer database management company for the Market Research Industry, providing access to hard-to-reach consumer and B2B groups around the world. Our capabilities include panel provision, data analysis, survey scripting and hosting, syndicated panel development, custom and syndicated insight dashboard production. Our reach extends to customers in more than 45 countries around the world. With headquarters in Australia, pureprofile employs over 75 people in Sydney, Mumbai, New York, San Francisco and London. Our business also leverages the talents of hundreds of thousands of Account Holders who participate in the pureprofile Service.pureprofile Building an asset out of your profile
  3. 3. Q1. What experience does your company have with providing online samples for marketresearch?pureprofile is a leading provider of online research services; hosting, scripting, reporting and sampleprovision, in 45 countries. pureprofile was founded in September 2000 and commenced commercialoperations in 2001. pureprofile fields in excess of 3,000 research projects annually for a diverse range ofclients including, but not limited to major international research firms, leading media and communicationsagencies, and direct clients both internationally and domestically.Q2. Please describe and explain the types of source(s) for the online sample that you provide (arethese databases, actively managed panels, direct marketing lists, web intercept sampling, riversampling or other)?pureprofile is an independent, actively managed panel of online Account Holders. pureprofile’s panel ofrespondents is unique to pureprofile, and can only be accessed through its proprietary technology platform.pureprofile sources new Account Holders (panel members) through a variety of online and offline sourcesincluding, but not limited to internal referral programs, search engine optimization techniques, offline printtrade marketing, location-based registration and radio advertising. During contracted fieldwork periods,pureprofile does not use external lists or any other form of sample provision without the express instructionof an individual client.Q3. What do you consider to be the primary advantage of your sample over other sample sourcesin the marketplace?pureprofile’s sample group is large, over 750,000 Account Holders, extremely active with average responserates of 50-65%. These response rates are directly related to pureprofile’s unique philosophy of fairly payingAccount Holders for every research activity that they participate in. Fundamental to this policy is the fairpayment of Account Holders for screening, qualifying and completing surveys, as opposed to justcompleting a surveyAdditionally, pureprofile offers multiple engagement points for Account Holders. pureprofile is not solely adestination for participating in surveys. pureprofile’s Account Holders have joined in order to receiveresearch studies, direct marketing and non-commercial online content such as trivia, music, sports tipping,profile recommendations and recipes. The wide variety of activity presented to pureprofile Account Holdersresults in a sample group representative of a typical online audience – Account Holders are not serial surveyrespondents as found on research only panels. pureprofile Building an asset out of your profile
  4. 4. April 2011Q4. If the sample source is a panel or database, is the panel or database used solely for marketresearch? If not, please explain.pureprofile is an actively managed panel where Account Holders have an individual online account unique tothem. Account Holders receive a variety of content within their pureprofile homepage, invitations to marketresearch surveys – specifically targeted to a huge range of profile information provided by each individual,non-commercial content matched to an individuals unique profile including, but not limited to tippingcompetitions, recipes, travel recommendations, insights and statistics and a variety of media contentincluding videos and direct marketing.pureprofile believes that the wide variety of activity delivered to our sample group results in a highlyrepresentative cross-section of online consumers. pureprofile has industry leading activity rates due to themultitude of reasons Account Holders have to participate.Q5. How do you source groups that may be hard-to-reach on the Internet?pureprofile Account Holders answer up to 1,000 individual profile questions. Each answer provided by anAccount Holder becomes a uniquely targetable data point, which allows pureprofile to build very specifictarget groups to delivery research surveys to. This depth of profile information, together with our highparticipation rates, allows access to often very difficult to reach samples. Additionally, pureprofile offers aclear benefit for participating in the Service – Account Holders get a wide variety of content based n theirpersonal and changing profile and they get rewarded, in cash for any activity that participate in on behalf of acommissioning business.pureprofile’s depth of profile information on panel members is a unique competitive advantage.pureprofile is an online consumer panel, as such the sample group is obviously not representative ofconsumers who spend no time online. However as Internet access and broadband penetration continues tospread online participants are increasingly directly representative of all consumers.Q6. What are people told when they are recruited?When joining the pureprofile panel, new Account Holders are told that in joining they will be provided theopportunity to participate in research and marketing activities and be rewarded for their time.pureprofile Account Holders participate under the guiding principle ‘Your Participation Pays’, offering panelmembers the opportunity to build up an account balance in real dollars in exchange for giving a smallportion their time to market researchers and marketers. You can see the details of the pureprofile Service indetail, found at www.pureprofile.comNew members are told that the basis of their engagement with pureprofile will involve compiling an in depthprofile about themselves which will be used to allow relevant research and marketing initiatives to bedirected to them. pureprofile Building an asset out of your profile
  5. 5. April 2011Q7. If the sample comes from a panel, what is your annual turnover/attrition/retention rate andhow is it calculated?The pureprofile panel maintains an average annual turnover/attrition rate of approximately [3-4%]. Theserates are calculated on those accounts that are closed year on year at the request of individual AccountHolders. Current annual growth rates across the panel are approximately 90% (50,000 new registrations/month) resulting in a ‘refresh’ of between 6-8% of the entire sample group.One of pureprofile’s strengths is in actively managing Account Holder expectations for services levels anddistribution of worthwhile engaging content. pureprofile Account Holders are paid to participate in researchsurveys on a per minute time scale, effectively continuing the incentive to participate regardless of surveylength. This allows successful delivery of long and complex surveys with little effect to our Account Holdersatisfaction levels – a significant point of difference from un-incentivised online panel platforms.Q8. Please describe the opt-in process.All new pureprofile Account Holders go through an industry standard double opt in process. New AccountHolders register their new account through the pureprofile homepage and are then sent a validation email tothe supplied address. New Account Holders must then retrieve the validation email and go through thesecondary activation process to confirm their new account. Account Holders are made fully aware of whatthey are undertaking at both stages of the opt-in process.Q9. Do you have a confirmation of identity procedure? Do you have procedures to detectfraudulent respondents at the time of registration with the panel? If so, please describe.Yes, pureprofile Account Holders are required to supply a valid email address and identity information.During the registration process as well IP location software detects the geographic registration point;members can only register in the country that their IP location indicates. During the redemption processbank account, address and name verification occur. pureprofile also employs a sophisticated technologyplatform where key profile questions are asked a number of times across the year – making it extremelydifficult to carry a fraudulent profile. Additionally, Account Holders, although not required, frequently submitmobile numbers, home and work postcodes/zipcodes amongst other key identity criteria found within theirconstantly updated 1,000 question profiles. pureprofile Building an asset out of your profile
  6. 6. April 2011Q10. What profile data is kept on panel members? For how many members is this data collectedand how often is this data updated?pureprofile is a market leader in the collection of profile data. Account Holders can answer up to 1,000individual profile questions that cover a huge range of areas. You can find a brief snapshot of the currentset of published profile questions at www.pureprofile.com. pureprofile captures general demographic profileinformation to very niche profile information on many areas of life under subject categories such as; Money& Finance, Entertainment & Leisure, Automotive & Transport, Health & Wellbeing, Communications, andmany others.pureprofile’s proprietary technology platform allows time relevant profile data to automatically update profileinformation. For example children’s ages will automatically age each year without Account Holders’ needingto manually renew their profile data. pureprofile’s individual online account platform allows for thecontinuous gathering of new and more detailed profile information, between campaigns Account Holdersare prompted to refresh profile information and to continue building out their individual profile.pureprofile has built a reliable solution to mitigate many of the historical data aging issues associated withtraditional market research activities.Q11. What is the size and/or the capacity of the panel, based on active panel members on agiven date?Based on the definition provided by ESOMAR, and active Account Holder being one who has participatedin at least one research survey, or updated his/her profile data, or registered to join the panel within the last12 months, pureprofile has an active membership of 94%.pureprofile’s average response to a campaign are 45-60% (over a typical 4-5 day field time), giving atheoretical sample capacity of approximately 450,000 over the same field time.pureprofile’s unique engagement mechanism, the nextbutton, ensures significantly higher than averageresponse rates as Account Holders are actively logging in to their account pages to participate in multipleactivities in addition to being notified via email. This platform has removed the reliance on mass email sendsas used by most other panels which typically experience very low response rates.Q12. Please describe your sampling process including your exclusion procedures if applicable.Can samples be deployed as batches/replicates, by time zones, geography, etc? If so, how is thiscontrolled?All activity on the pureprofile platform is single sourced to an individual. This means that any campaignactivity can be either directly targeted to a specific individual, or conversely specifically blocked from anindividual. pureprofile can actively block sample participants from a specific campaign based on theirprevious activity, either participation or non-participation with relevant campaign types or themes.pureprofile can actively deploy sample as batches/replicates based on any previous activity withinpureprofile, or based on any of the profile data held on an individual.pureprofile technology runs an enormous data management system that drives the backend processesutilized by all front-end campaign activity. pureprofile Building an asset out of your profile
  7. 7. April 2011Q13. Explain how people are invited to take part in a survey. What does a typical invitation looklike?pureprofile is unique in its approach to campaign delivery. pureprofile delivers survey invitations directly totargeted individuals pureprofile home page, Account Holders view survey invitations within their accountwhere they are informed of basic information regarding the survey, approximate length (in assumed time tocomplete), the amount they will receive in payment for completing the survey, and according to the clientsneeds any other information. Survey invitations are standardized and give no indication of the surveycontent or relevant targeting employed.pureprofile can choose to utilize email invitations to participate when attempting to reach target groupstypically less active than others, for example; older age groups may be emailed with a prompt to informthe Account Holder that they have a survey waiting for them within their account.Q14. Please describe the nature of your incentive system(s). How does this vary by length ofinterview, respondent characteristics, or other factors you may consider?pureprofile Account Holders are paid on a per minute basis for participation in any research survey theychoose to participate in. Account Holders are paid a minimum cash payment. Account Holders willreceive this amount even if they screen from a survey or receive a quota full status. Account Holders arepaid on a continuous scale according to the estimated time for completion of a survey (the estimatedlength of survey and payment amount is clearly stated in the survey invitation).Survey incentives are a cash payment; Account Holders build up an account balance that can bedeposited directly to their nominated account.Q.15 How often are individual members contacted for online surveys within a given timeperiod? Do you keep data on panelist participation history and are limits placed on thefrequency that members are contacted and asked to participate in a survey?pureprofile operates at a default rate of one survey per respondent per month, however active thresholdson activity can be modified according the client needs ensuring that surveys can be specifically targetedto respondents who have not participated for a given period – either greater of smaller than the defaultone month time frame. This ensures an active control over perceived ‘freshness’ of a sample, weightedagainst the inherent time constraints for field work common in the industry.pureprofile maintains a complete set of historical data on each Account Holders activity, thus respondentscan be excluded or specifically targeted for multiple wave projects, tracking studies, or studies of similartheme or content.pureprofile Account Holders have complete control over the frequency of contact, because pureprofile isnot email reliant surveys can simply be opened to targeted Account Holders and filled by those who entertheir accounts, or pureprofile can email survey notification messages which Account Holders can opt in orout of receiving. pureprofile Building an asset out of your profile
  8. 8. April 2011Q16. Is there a privacy policy in place? If so, what does it state? Is the panel compliant with allregional, national and local laws with respect to privacy, data protection and children e.g. EUSafe Harbor, and COPPA in the US? What other research industry standards do you comply withe.g. ICC/ESOMAR International Code on Market and Social Research, CASRO guidelines etc?pureprofile has a stated privacy policy that can be viewed at: www.pureprofile.com/privacy/pureprofile fully operates within the regional national and local laws in all markets where operations areundertaken. pureprofile requires all clients to adhere to the same standard of accepted behavior whenundertaking any activity using the pureprofile panel.pureprofile adheres to, and in most cases exceeds minimum standards with respect to privacy, dataprotection and child safety in all markets in which operations are conducted. pureprofile follows theESOMAR and other industry body guidelines with respect to these issues.Q17. What data protection/security measures do you have in place?pureprofile maintains a secure data storage operation where all client and Account Holder details arebacked up on multiple, mirrored and redundant server systems within a private security facility. pureprofilestores multiple sets of data from client projects on both local server networks and web based projectmanagement systems.pureprofile does not currently hold address of telephone details on Account Holders, Account Holders areonly identified through name, email and bank account details. In any given survey a respondents data iscollected anonymously with data only tagged to a randomly identification number.Q18. Do you apply a quality management system? Please describe it.pureprofile employs rigorous background quality checks as standard operating procedure across profiledata collection, survey set up, implementation and reporting. pureprofile respondents can only respond toa survey once (unless set for multiple entry for a specific project need), survey invitations are deployed bydefault to fresh sample, thresholds are placed on the number of survey invitations distributed by keydemographics over relevant time frames to ensure even and representative sample distribution.pureprofile deploys various security and validation checks both within client surveys and independently todetect fraud and invalid/low quality responses. Any Account Holder found to be providing invalid/lowquality responses can be at risk of termination from the pureprofile panel or restrictions on futureparticipation.pureprofile analyses response data for quality assurance. pureprofile Building an asset out of your profile
  9. 9. April 2011Q19. Do you conduct online surveys with children and young people? If so, please describe theprocess for obtaining permission.In accordance with ESOMAR guidelines the pureprofile panel is an 18+ sample group. However the profiledata collected on Account Holders includes questions on children, and if respondents have children howold they are, what gender they are and if they would be willing to have researchers contact their childrenthrough them.As such pureprofile can specifically target the parents of relevant under 18 children to conduct researchthrough a parental permission question. pureprofile will facilitate such research at appropriate times, suchas late afternoon, early evening and weekends to ensure respondents children are readily available.Q20. Do you supplement your samples with samples from other providers? How do you selectthese partners? Is it your policy to notify a client in advance when using a third party provider?Do you de-duplicate the sample when using multiple providers?pureprofile will conduct international projects using external suppliers if pureprofile does not have a panelpresence in that country or region.pureprofile’s sample size and activity rates allow the fulfillment of all accepted projects, pureprofile will notundertake a project if there is a belief that the target sample is unachievable – an open communication withclients regarding achievable sample is a company priority.If for any reason pureprofile decided it was necessary to utilize a competitors sample the relevant clientwould be consulted prior to this action taking place.pureprofile sample is used regularly used to top up other around the world. It is not known if competitorpanels using pureprofile sample undertake a de-duplicating process.Q21. Do you have a policy regarding multi-panel membership? What efforts do you undertake toensure that the survey results are unbiased given that some individuals belong to multiplepanels?Because pureprofile does not use competitor ‘top-up’ sample for any projects the issue of multi-panelmembership is minimal in relevance. Client research activities conducted by pureprofile using onlypureprofile sample are only able to be responded to once by any given Account Holder ensuring there is noduplication. It is pureprofile’s belief that panel providers using top-ups from multiple supplies are highlysusceptible to issues of duplicate respondents. pureprofile Building an asset out of your profile
  10. 10. April 2011Q22. What are likely survey start rates, drop-out and participation rates in connection with aprovided sample? How are these computed?pureprofile response rates average 50-65% across all activity, i.e. 50-65% of respondents shown a surveyinvitation will choose to engage with that particular project. Drop-out rates will vary according to length ofsurvey, survey content and survey design – variables which pureprofile has minimal control over. Anaverage expected drop-out rate across all pureprofile activity would be less than 10%. Because pureprofileuses a continuous time-based incentive model, whereby respondents continue to be rewarded at thesame rate for the entire estimated length of a survey, drop-out rates are minimized.Q23. Do you maintain individual level data such as recent participation history, date of entry,source, etc, on your panelists? Are you able to supply your client with a per job analysis of suchindividual level data?Yes, pureprofile records and stores all individual data – any respondent activity on the pureprofile platformis also time stamped and recorded and is able to be retrieved and/or used for subsequent survey targetingand/or reporting.pureprofile could retrieve any relevant data for a client if there was a particular need however this sort ofdata is not usually requested or needed for most client activity.Q24. Do you use data quality analysis and validation techniques to identify inattentive andfraudulent respondents? If yes, what techniques are used and at what point in the process arethey applied?Yes, pureprofile actively employs techniques to ensure the highest possible standards of response quality.Surveys are scripted with built in time screens ensuring that respondents moving through a survey tooquickly are terminated. pureprofile also provides data analysis to check for patterned responses and/orunreliable free text responses. Data is cleaned and top-up responses are collected to ensure full, highquality data sets are achieved.pureprofile deploys a range of in house surveys with build in security and fraud checks – cross referencingexisting profile data with survey responses. Such activities actively identify and remove unreliablerespondents from the pureprofile panel. pureprofile Building an asset out of your profile
  11. 11. April 2011Q25. Do you measure respondent satisfaction?pureprofile includes a respondent feedback question at the end of all survey’s (unless specifically requestednot to by a client) and maintains regular internal communication with Account Holders through customerfeedback activities. The most reliable ‘measure’ of satisfaction is the ongoing participation of over 80,000unique Account Holders per month in Australia and continued panel growth predominately through friendreferrals – a reliable measure that Account Holders value their engagement with pureprofile.Q26. What information do you provide to debrief your client after the project has finished?pureprofile account management teams maintain direct contact with clients before, during and after thefacilitation of a research project and will provide all required information to a client according to theirspecific needs. Clients typically receive any required data reporting, along with feedback on responserates, incidence rates and average interview times. pureprofile Building an asset out of your profile
  12. 12. April 2011 ● e: researchenquiries@pureprofile.com ● w: researchers.pureprofile.compureprofile Building an asset out of your profile