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@MeganGilhooly @AnneGrosvenor #LavaCon
Content in an Agile world
Anne Grosvenor, INVIDI Technologies
Megan Gilhooly, Ping ...
@MeganGilhooly @AnneGrosvenor #LavaCon
A little about us
• Anne Grosvenor
Director of Technical Communications at INVIDI
C...
@MeganGilhooly @AnneGrosvenor #LavaCon
Agenda (with timeboxes, of course)
1. What we learned :: 5min
2. Stuff we tried :: ...
@MeganGilhooly @AnneGrosvenor #LavaCon
 Who’s using DITA?
 Who’s using Scrum?
 Who’s using both?
 Who’s using both per...
@MeganGilhooly @AnneGrosvenor #LavaCon
Agile Manifesto
Individuals and interactions
Working software
Customer collaboratio...
@MeganGilhooly @AnneGrosvenor #LavaCon
Principles that apply most to TechComm
1. Early and continuous delivery
2. Changing...
@MeganGilhooly @AnneGrosvenor #LavaCon“Steve Morvay. (2010) Dizionario. https://us.fotolia.com”
Vocabulary
• Agile – devel...
@MeganGilhooly @AnneGrosvenor #LavaCon
We were ready...
“Unknown. Greyhound dog racing. https://www.dailymotion.com.”
@MeganGilhooly @AnneGrosvenor #LavaCon
Or were we?
“Unknown. Dashchunds racing. https://www.dailymotion.com.”
@MeganGilhooly @AnneGrosvenor #LavaCon
Here’s what
we tried...
“Andrey Kiselev. Little scientist. https://us.fotolia.com””
@MeganGilhooly @AnneGrosvenor #LavaCon
Didn’t
work
“fresnel6. The first plane of a small girl crying. https://us.fotolia.c...
@MeganGilhooly @AnneGrosvenor #LavaCon
Neither did this...
“Rita Kochmarjova. Two dogs fighting. https://us.fotolia.com”
@MeganGilhooly @AnneGrosvenor #LavaCon
Definitely didn’t work
“Kevin Bedell. Bench-clearing brawl. https://en.wikipedia.or...
@MeganGilhooly @AnneGrosvenor #LavaCon
Thought long
and hard
about
options
“Mbailey2. Female English bulldog. https://en.w...
@MeganGilhooly @AnneGrosvenor #LavaCon“Paul Goyette. Musical chairs. http://www.seaburyhall.org”
Deciding where
the writer...
@MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Two-headed monster. https://muppetmindset.wordpress.com”
Adjusting
roles
@MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Strings. https://wikimediacommons.com”
Combining meetings
@MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Calendar. https://wikimediacommons.com”
Determining meeting
schedule
@MeganGilhooly @AnneGrosvenor #LavaCon
What doesn’t transfer well...
“Sergey Novikov. Torn apart wires isolated on black. ...
@MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. 78806319. http://if55.ru/y1/”
The demo
@MeganGilhooly @AnneGrosvenor #LavaCon
As a <type of user>,
I want <some goal>
so that <some reason>.
The user story templ...
@MeganGilhooly @AnneGrosvenor #LavaCon
As an operator,
I want installation instructions
so that I can install the
product....
@MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. unknown. http://www.insituscience.com/”
@MeganGilhooly @AnneGrosvenor #LavaCon
As an operator,
I can reset my
password so that I
can access Gecko.
The user story ...
@MeganGilhooly @AnneGrosvenor #LavaCon
As a Zeta integration
engineer,
I want to quickly find HW and
SW requirements for G...
@MeganGilhooly @AnneGrosvenor #LavaCon
Writers can try to fit in...
“Unknown. The real Boo. https://www.popsugar.com”
@MeganGilhooly @AnneGrosvenor #LavaCon
Embrace
unique
qualities
“Unknown. Inari fox. http://www.preloved.co.uk/”
@MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. unknown. http://www.suggestkeyword.com/”
Writers are a
rare commodity
in A...
@MeganGilhooly @AnneGrosvenor #LavaCon
What does transfer well...
“Greta. Smooth transition. http://www.gretapics.com”
@MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Finished sprinkle cake. http://www.foodnetwork.com”
Edit
Write
Tech review...
@MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Gridlock. http://timgarrattnottingham.co.uk/”
@MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Roads Home Interchange. http://www.asceville.org”
@MeganGilhooly @AnneGrosvenor #LavaCon“Christian Stocker. 2013. Cool timebox clock. https://www.flickr.com”
@MeganGilhooly @AnneGrosvenor #LavaCon
Things
to think
about...
“Unknown. Thinking ape. https://hdwallpapers.cat”
@MeganGilhooly @AnneGrosvenor #LavaCon
My
manager
is
listening...
“Unknown. Funny baby. https://funnystack.com”
@MeganGilhooly @AnneGrosvenor #LavaCon“Ivelin Radkov. Priorities list. https://fotolia.com”
@MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Westie shreds. http://www.missliterati.com”
@MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Unknown. ileadiserve.wordpress.com”
@MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Unknown. http://www.columbuspubliclibrary.info”
@MeganGilhooly @AnneGrosvenor #LavaCon
• Content strategist sits on dev scrum team and
assigns work
• Content team becomes...
@MeganGilhooly @AnneGrosvenor #LavaCon
Questions?
“Kaspars Grinvalds. Palm tree on tropical beach. http://www.fotolia.com”
@MeganGilhooly @AnneGrosvenor #LavaCon
Want to know more?
• Contact us!
• Megan Gilhooly, mgilhooly@pingindentity.com
• An...
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Content in an Agile World

A presentation that examines the various ways in which TechComm and Agile/Scrum fit together (and not)

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Content in an Agile World

  1. 1. @MeganGilhooly @AnneGrosvenor #LavaCon Content in an Agile world Anne Grosvenor, INVIDI Technologies Megan Gilhooly, Ping Identity
  2. 2. @MeganGilhooly @AnneGrosvenor #LavaCon A little about us • Anne Grosvenor Director of Technical Communications at INVIDI Certified Scrum Master agrosvenor@invidi.com @AnneGrosvenor • Megan Gilhooly Director of Information Experience at Ping Identity Certified Scrum Master mgilhooly@pingidentity.com @MeganGilhooly “Unknown. Husky friends. https://www.petsfotos.com”
  3. 3. @MeganGilhooly @AnneGrosvenor #LavaCon Agenda (with timeboxes, of course) 1. What we learned :: 5min 2. Stuff we tried :: 20min 3. What transfers (well & not) :: 10min 4. Things to think about :: 5min 5. Where we’re headed :: 5min 6. Q&A :: 10min “Bantholith. (2010) Alarm clock. https://commons.wikimedia.org”
  4. 4. @MeganGilhooly @AnneGrosvenor #LavaCon  Who’s using DITA?  Who’s using Scrum?  Who’s using both?  Who’s using both perfectly? Before we start, a few questions… “Unknown. Poll. http://thenextwebex.com”
  5. 5. @MeganGilhooly @AnneGrosvenor #LavaCon Agile Manifesto Individuals and interactions Working software Customer collaboration Responding to change Processes and tools Comprehensive documentation Contract negotiation Following a plan “Winnifredxoxo. (2011) Balance scale. https://www.flickr.com”
  6. 6. @MeganGilhooly @AnneGrosvenor #LavaCon Principles that apply most to TechComm 1. Early and continuous delivery 2. Changing requirements 3. Sustainable development 4. Simplicity 5. Reflect and adjust For more information about Agile principles, see http://agilemanifesto.org/principles.html “WavebreakmediaMicro. (2011) Fountain pen writing principles. https://us.fotolia.com.”
  7. 7. @MeganGilhooly @AnneGrosvenor #LavaCon“Steve Morvay. (2010) Dizionario. https://us.fotolia.com” Vocabulary • Agile – development and delivery methodology • Scrum – process tool, more prescriptive, timeboxes, cross-functional teams • Kanban – process tool, more adaptable, visualize workflow, limit WIP • Scrum Master – Scrum team member responsible for evangelizing Scrum practices and removing impediments • Product owner (PO) – Scrum team’s key stakeholder who sets the vision and determines when a user story meets the definition of done • Sprint – a short cycle (2-3 weeks) • Thin vertical slice – small scope of work that includes all layers
  8. 8. @MeganGilhooly @AnneGrosvenor #LavaCon We were ready... “Unknown. Greyhound dog racing. https://www.dailymotion.com.”
  9. 9. @MeganGilhooly @AnneGrosvenor #LavaCon Or were we? “Unknown. Dashchunds racing. https://www.dailymotion.com.”
  10. 10. @MeganGilhooly @AnneGrosvenor #LavaCon Here’s what we tried... “Andrey Kiselev. Little scientist. https://us.fotolia.com””
  11. 11. @MeganGilhooly @AnneGrosvenor #LavaCon Didn’t work “fresnel6. The first plane of a small girl crying. https://us.fotolia.com”
  12. 12. @MeganGilhooly @AnneGrosvenor #LavaCon Neither did this... “Rita Kochmarjova. Two dogs fighting. https://us.fotolia.com”
  13. 13. @MeganGilhooly @AnneGrosvenor #LavaCon Definitely didn’t work “Kevin Bedell. Bench-clearing brawl. https://en.wikipedia.org”
  14. 14. @MeganGilhooly @AnneGrosvenor #LavaCon Thought long and hard about options “Mbailey2. Female English bulldog. https://en.wikipedia.org”
  15. 15. @MeganGilhooly @AnneGrosvenor #LavaCon“Paul Goyette. Musical chairs. http://www.seaburyhall.org” Deciding where the writers sit
  16. 16. @MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Two-headed monster. https://muppetmindset.wordpress.com” Adjusting roles
  17. 17. @MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Strings. https://wikimediacommons.com” Combining meetings
  18. 18. @MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Calendar. https://wikimediacommons.com” Determining meeting schedule
  19. 19. @MeganGilhooly @AnneGrosvenor #LavaCon What doesn’t transfer well... “Sergey Novikov. Torn apart wires isolated on black. https://us.fotolia.com”
  20. 20. @MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. 78806319. http://if55.ru/y1/” The demo
  21. 21. @MeganGilhooly @AnneGrosvenor #LavaCon As a <type of user>, I want <some goal> so that <some reason>. The user story template
  22. 22. @MeganGilhooly @AnneGrosvenor #LavaCon As an operator, I want installation instructions so that I can install the product. The user story – TechComm perspective
  23. 23. @MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. unknown. http://www.insituscience.com/”
  24. 24. @MeganGilhooly @AnneGrosvenor #LavaCon As an operator, I can reset my password so that I can access Gecko. The user story – Dev perspective
  25. 25. @MeganGilhooly @AnneGrosvenor #LavaCon As a Zeta integration engineer, I want to quickly find HW and SW requirements for Gecko. The user story – TechComm perspective, Take 2
  26. 26. @MeganGilhooly @AnneGrosvenor #LavaCon Writers can try to fit in... “Unknown. The real Boo. https://www.popsugar.com”
  27. 27. @MeganGilhooly @AnneGrosvenor #LavaCon Embrace unique qualities “Unknown. Inari fox. http://www.preloved.co.uk/”
  28. 28. @MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. unknown. http://www.suggestkeyword.com/” Writers are a rare commodity in Agile
  29. 29. @MeganGilhooly @AnneGrosvenor #LavaCon What does transfer well... “Greta. Smooth transition. http://www.gretapics.com”
  30. 30. @MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Finished sprinkle cake. http://www.foodnetwork.com” Edit Write Tech review Publish Research
  31. 31. @MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Gridlock. http://timgarrattnottingham.co.uk/”
  32. 32. @MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Roads Home Interchange. http://www.asceville.org”
  33. 33. @MeganGilhooly @AnneGrosvenor #LavaCon“Christian Stocker. 2013. Cool timebox clock. https://www.flickr.com”
  34. 34. @MeganGilhooly @AnneGrosvenor #LavaCon Things to think about... “Unknown. Thinking ape. https://hdwallpapers.cat”
  35. 35. @MeganGilhooly @AnneGrosvenor #LavaCon My manager is listening... “Unknown. Funny baby. https://funnystack.com”
  36. 36. @MeganGilhooly @AnneGrosvenor #LavaCon“Ivelin Radkov. Priorities list. https://fotolia.com”
  37. 37. @MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Westie shreds. http://www.missliterati.com”
  38. 38. @MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Unknown. ileadiserve.wordpress.com”
  39. 39. @MeganGilhooly @AnneGrosvenor #LavaCon“Unknown. Unknown. http://www.columbuspubliclibrary.info”
  40. 40. @MeganGilhooly @AnneGrosvenor #LavaCon • Content strategist sits on dev scrum team and assigns work • Content team becomes publisher • Handles content cradle to grave • Curates content whenever possible • Promotes all teams generating content • Team becomes consultant to the organization regarding quality content Where we’re headed....... “Unknown. Unknown. http://www. journeyelgin.org”
  41. 41. @MeganGilhooly @AnneGrosvenor #LavaCon Questions? “Kaspars Grinvalds. Palm tree on tropical beach. http://www.fotolia.com”
  42. 42. @MeganGilhooly @AnneGrosvenor #LavaCon Want to know more? • Contact us! • Megan Gilhooly, mgilhooly@pingindentity.com • Anne Grosvenor, agrosvenor@invidi.com • Tweet with us! • Megan Gilhooly, @megangilhooly • Anne Grosvenor, @annegrosvenor • Check our Scrum guru’s free online scrum master training: http://scrumtrainingseries.com/ “Unknown. Man with stein. http://www.fotolia.com”

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  • MatthiasHRMller

    Dec. 7, 2018

A presentation that examines the various ways in which TechComm and Agile/Scrum fit together (and not)

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