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Kellie Caron - Lightning Talk

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Kellie Caron - Lightning Talk

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Kellie Caron - Lightning Talk

  1. 1. L I G H T N I N G TA L K ⏤ N a v i g a t i n g E x t e r n a l P a r t n e r s h i p s K e l l i e C a r o n | M a y 5 , 2 0 1 7
  2. 2. WA IT? WHAT DID SHE JUST SAY? Proprietary & Confidential. ©2017 2 A P P R E H E N S I O N R E S I S TA N C E G I V E N U P
  3. 3. T h e ONLY THING THAT MATTERS Proprietary & Confidential. ©2017 3 B E S T I N C L A S S S H A R I N G R I S K F R E E I N G
  4. 4. OUR COMPANY & CHALLENGE Proprietary & Confidential. ©2017 4 CUSTOM STOREFRONTWAREHOUSING COMPOUNDING 10-20K PRODUCTS 10,000+ VETERINARIANSCUSTOMER SERVICE
  5. 5. PO RTFO LIO MA NAGE ME NT & ALIGNING YOUR PROJECT Proprietary & Confidential. ©2017 5  Magic Quadrant eCommerce Solution  Replicate Current State includes OOTB enhancements
  6. 6. PO RTFO LIO MA NAGE ME NT & VISUALIZING YOUR PROJECT Proprietary & Confidential. ©2017 6 Pharmacy Verify Rx Authorize Rx C U S T O M E R P L A C E S A N O R D E R Operations Manage Inventory Manage & Configure Products Determine Shipping Method Pick & Pack Order Manage Order Exceptions Customer Service Assistance Manage Accounts Place & Review Orders Finance & Reporting Sales Tax Reporting B2C eCommerce Create & Manage Accounts Campaigns & Promotions Calculate Sales Tax Check for Fraud Authorize Credit Card Place & Review Orders Manage AutoShip Cycle B2B Sales & Practice Support Enroll Practice Configure Practice Configure Storefront Manage Catalog
  7. 7. GETTING READY TO ROLL! Proprietary & Confidential. ©2017 7 RFP RFI MSA DD Project SOW Optimization
  8. 8. 1 2 3 4 5 6 Evaluation Comparison Exit Strategy Clarification Selection Validation Proprietary & Confidential. ©2017 8 DD PERIOD
  9. 9. CR A ZY TUR NS , STE E P DRO PS , A ND A WILD RIDE Proprietary & Confidential. ©2017 9
  10. 10. UM. I JUST NE E D A MOMENT TO PROCESS… Proprietary & Confidential. ©2017 10
  11. 11. THE 5 MINUTE COMPLAINING PERIOD IS NOW OVER Proprietary & Confidential. ©2017 11 Core Operating Values ONE TEAM: No us vs. them allowed. We always have each other’s backs. TRUST: We are open and candid with each other. We value all unique contributions and treat others as we would want to be treated: with courtesy, respect and dignity. PASSION: We are humble, but hungry. INNOVATION: We thrive on creating best-in-class, creative solutions INTEGRITY: We follow through and do what we say we will. We are results-driven, dependable, reliable, and predictable. TRANSPARENCY: No surprises. We strive to speak clearly about what we can or can’t do.
  12. 12. THE TO O LS A R E … ONLY A PIECE of the PUZZLE Proprietary & Confidential. ©2017 12
  13. 13. W HE R E A R E W E IN THIS RELATIONSHIP? Proprietary & Confidential. ©2017 13
  14. 14. Pre-Partnership (Project MVP, JourneyMap, Process and technical gap analysis) Company history and stability of the partner Relationship of the partner with the product vendor History of successful implementation of the partner selected Domain expertise of the partner in your industry Team experience and expertise of the implementation partner for your implementation Project plan and proposed implementation methodology of the partner Post Go Live support offered by the partner A DDE NDUM IMPLEMENTATION PARTNER SUCCESS MODEL Proprietary & Confidential. ©2017 14 Vendor selection Relationship management Properly structured subcontract and vendor agreements Open communication with stakeholders Senior leadership support and involvement Careful attention to personnel issues Short-term financial justification Strong technical leadership S E L E C T I O N C O N S I D E R AT I O N S : PA R T N E R S H I P S U C C E S S C R I T E R I A :

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