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Managing Resistance to Change

Managing Resistance to Change

People don't resist change. They struggle with change for a variety of reasons, let's bridge the gap between Agile and what change management folks have known for decades.

People don't resist change. They struggle with change for a variety of reasons, let's bridge the gap between Agile and what change management folks have known for decades.

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Managing Resistance to Change

  1. 1. Managing Resistance to Change Andrew Annett Jason Little @akannett @jasonlittle 1
  2. 2. What is Resistance to Change?
  3. 3. Resistance
  4. 4. new status quo old status quo status quo d te n ea tio cr a r eg & ice g in t cha in ct be a Pr y ide os tit en nti id ty w transforming ne be idea ing los t
  5. 5. Rationals “NT” new status quo old status quo Guardians “SJ” status quo n a tio r Artisans “SP” teg & ice cha in ct a Pr os transforming idea Harmonizers “NF”
  6. 6. We are creatures of habit “Cells that fire together, wire together.” Donald Hebb, 1949
  7. 7. The 5 factors that shape all social interaction.
  8. 8. Fogg Behaviour Model
  9. 9. Different context? Different trigger
  10. 10. What next? Options Doing (1) Done Become Learn to intentional promote about change: positive Simplify, responses. Decompose Discuss these ideas: @ akannett @jasonlittle
  11. 11. 1 Understand Change - Satir Change, Interaction and Human Validation Process Models - Type and Temperament reaction to change Prepare for Change 2 - ADKAR, interviews, cultural assessment 3 Trigger the Change - “Agile Adoption”, “Agile Transformation”, Lean, Scrum, Kanban, Management 3.0, Beyond Budgeting Manage the Chaos 4 - SCARF, BJ Fogg Model, Lean Change, Complexity Thinking, STOOS Managing Resistance @akannett @jasonlittle http://www.leanchange.org Responses to Change

Editor's Notes

  • It takes effort to think Our brains minimize effort Heuristics and biases shortcut the need to think We can’t easily overcome emotional responses with rational thought
  • Facilitate – make behaviour easier – simplify Spark – motivate behaviour (pull with insight) Signal – cue behaviour

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