1. Managing Resistance to Change
Andrew Annett
Jason Little
@akannett
@jasonlittle
1

2. What is Resistance to Change?

3. Resistance

4. new status quo old status quo
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5. Rationals “NT”
new status quo old status quo
Guardians “SJ”
status quo
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a tio
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Artisans “SP” teg & ice
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Pr
os
transforming
idea
Harmonizers “NF”

7. We are creatures of habit
“Cells that fire together, wire together.”
Donald Hebb, 1949

8. The 5 factors that shape
all social interaction.

9. Fogg Behaviour Model

10. Different context? Different trigger

11. What next?
Options Doing (1) Done
Become Learn to
intentional promote
about change: positive
Simplify, responses.
Decompose
Discuss these
ideas:
@ akannett
@jasonlittle

12. 1 Understand Change
- Satir Change, Interaction and Human Validation Process Models
- Type and Temperament reaction to change
Prepare for Change
2
- ADKAR, interviews, cultural assessment
3 Trigger the Change
- “Agile Adoption”, “Agile Transformation”, Lean, Scrum, Kanban,
Management 3.0, Beyond Budgeting
Manage the Chaos
4
- SCARF, BJ Fogg Model, Lean
Change, Complexity Thinking, STOOS
Managing Resistance
@akannett @jasonlittle http://www.leanchange.org
Responses to Change