1. Evolving to Agile
Ardita Karaj @ardita_k
Jason Little @jasonlittle
transforming a public sector organization

2. @ardita_k @jasonlittle
Our Story
April 2012 July 2013

3. @ardita_k @jasonlittle
The Organization
Born in 1914
4,300 people organization wide
280 in IT
12 Change Agents
(6 internal, 6 consultants)

4. @ardita_k @jasonlittle
The Only Game in Town
http://www.autoextract.co.uk/p/legislation_HSG258_COSHH_LEV.php
Legislated by government
Funded by insurance premiums
Union and non-union employees

5. @ardita_k @jasonlittle
To Be “the best”
Business Desire IT Capability

6. @ardita_k @jasonlittle
Transformation!
http://images1.fanpop.com/images/photos/2100000/kid-optimus-transformers-2173741-600-559.jpg
New CIO

7. The Setup
@ardita_k @jasonlittle
CIOCIO
QMOQMO
Planning &Planning &
ArchitectureArchitecture
EAEA
CMCM
PPPP
ApplicationApplication
DevelopmentDevelopment
DevDev QAQA
Business and PMBusiness and PM
StuffStuff
PM/BAPM/BA
that’s us!
BusinessBusiness
IT
PMOPMO

8. The Plan
@ardita_k @jasonlittle
TrainingTraining
Evolve ProcessEvolve Process
Embedded CoachesEmbedded Coaches
Tools/BDDTools/BDD
Q1 Q4
yay! we’re agile!

9. @ardita_k @jasonlittle
Lean Change:
Applying Lean Startup to Transformation
www.leanchange.org
Executing the Plan

10. @ardita_k @jasonlittle
“The Kanban Process”

11. @ardita_k @jasonlittle
Visibility 1.0
Enterprise Portfolio
Board
Functional
BoardsIssue/Risk/Block
Board

12. @ardita_k @jasonlittle
Visibility 2.0

13. June 2012 July 2013
Growing Up

14. Gimme everything you got!Gimme everything you got!
We’ll try that, but not that!We’ll try that, but not that!
pfff, Agile? Leave me alone!!pfff, Agile? Leave me alone!!
@ardita_k @jasonlittle
3 Projects, 3 approaches

15. @ardita_k @jasonlittle
pfff, Agile? Leave me alone!
Accepted coaching support
First co-located team
Dedicated team
Involved client
Visualized work, did stand-ups
Accepted all training (Behaviour Driven
Development, Agile delivery etc)

16. @ardita_k @jasonlittle
pfff, Agile? Leave me alone!
Big plan
“Do as I say” management style
No progress metrics
No process to identify improvements
Lots of overtime

17. @ardita_k @jasonlittle
pfff, Agile? Leave me alone!
6 months late
littered with escaped bugs

18. @ardita_k @jasonlittle
We’ll try that, but not that!
Accepted coaching support
First co-located team
Dedicated team
Involved client
Visualized work, did stand-ups
Accepted all training (Behaviour Driven
Development, Agile delivery etc)
Project: high profile, history of late delivery with little warning, frequently
needed more budget, many “fun” meetings!

19. @ardita_k @jasonlittle
We’ll try that, but not that!
“Helped me understand how much
work needed to get done....provided a
mechanism to find out problems
earlier”
- executive director of HR

20. @ardita_k @jasonlittle
We’ll try that, but not that!
Cost
Scope Time
Didn’t deliver sooner but set better expectations,
team won quarterly perseverance award.

21. @ardita_k @jasonlittle
Gimme Everything You Got!
Accepted dedicated coaching support
Team room
Dedicated team (mostly!)
Involved client
Visualized work, did stand-ups, retrospectives
Accepted all training (BDD, Agile delivery etc)

22. @ardita_k @jasonlittle
•They used metrics and Retrospectives
•8 escaped defected on their first release.
•The whole project released 58 features on 8+ months
Gimme Everything You Got!

23. @ardita_k @jasonlittle
Gimme Everything You Got!
Their Business client:
From:
“I don’t want to see you until you
are done with my requirements”
to
“I understand what you are doing
and I trust you”.

24. @ardita_k @jasonlittle
Tools and Practices

25. @ardita_k @jasonlittle
Visibility 3.0
- Enterprise portfolio board
- Issue/risk/blockers
- Release schedule
- Change team initiatives
- Project dependency board
- Working space/adhoc stuff

26. @ardita_k @jasonlittle
Branching Out

27. Oct 2012 July 2013
Becoming Mature
@ardita_k @jasonlittle

28. @ardita_k @jasonlittle
Socializing Agile and Lean
Stuff weStuff we
diddid
gamification
Lean Coffee Executive Lean Coffee
Study Groups
Communities of Practice
Geek Talk
Quality CoP
Evening Meet-ups
External training
ConferencesYammer
Quarterly Budgeting
Management 3.0
Innovation Games
Get Kanban
Re-Designed Workspaces
Hack the Culture!
Kanbanized HR
Lego TDD

29. @ardita_k @jasonlittle
Socializing Agile and Lean
Stuff weStuff we
diddid
gamification
Lean Coffee Executive Lean Coffee
Study Groups
Communities of Practice
Geek Talk
Quality CoP
Evening Meet-ups
External training
ConferencesYammer
Quarterly Budgeting
Management 3.0
Innovation Games
Get Kanban
Re-Designed Workspaces
Hack the Culture!
Kanbanized HR
Lego TDD

30. @ardita_k @jasonlittle
Hacking the Culture
May June July Aug Sept Oct Nov Dec

31. @ardita_k @jasonlittle
Hacking the Culture
May June July Aug Sept Oct Nov Dec

32. @ardita_k @jasonlittle
Helping non-IT Manage Work
May June July Aug Sept Oct Nov Dec

33. @ardita_k @jasonlittle
Kanban in HR, L&P and CM
May June July Aug Sept Oct Nov Dec

34. @ardita_k @jasonlittle
Innovation Games
May June July Aug Sept Oct Nov Dec

35. @ardita_k @jasonlittle
Execs Playing Get Kanban
May June July Aug Sept Oct Nov Dec

36. @ardita_k @jasonlittle
Management 3.0
sep
May June July Aug Sept Oct Nov Dec

37. @ardita_k @jasonlittle
TDD with Lego
May June July Aug Sept Oct Nov Dec

38. @ardita_k @jasonlittle
Help from the Community
Study groups and training
from some awesome people!

39. July 2013
@ardita_k @jasonlittle
Where are they now?

40. @ardita_k @jasonlittle
What Did We Learn?
Transformational Change cannot be scheduled and
budgeted for
Coaching stance is important
Too many simultaneous big changes is bad
Sometimes HR can’t fix people problems
Kanban isn’t necessarily less disruptive
Agile thinking must come with technical capability

41. @ardita_k
@jasonlittle
Thank You!
Handouts and other goodies:
FromStoneAgeToAgile.com
Get Lean Change Management at the Agile 2013 Bookstore
www.leanchange.org