[INNOVA] What Makes a Successful Search Manager?

Agnes Molnar
Agnes MolnarSharePoint / Office 365 Search & Findability Consultant, Trainer, Mentor, Author, Public Speaker at Search Explained
[INNOVA]
What Makes a Successful Search
Manager?
Agnes Molnar
Agnes.Molnar@SearchExplained.com
Challenges
Goals Motivations
Owners Locations
Knowledge
Flows
Complex
Business
Environment
Context
Being a Search Manager…
It’s NOT enough to know search
It’s NOT enough to be a good manager
It’s NOT enough to be a good strategist
It’s NOT enough to know IT
It’s NOT enough to know the business
Be Innovative!
Be an Internal Entrepreneur!
Think like a Business Owner
“ Specializ ed information center s
within Australia
returned over $5
for ever y $ 1 invested.”
Putting a Price on “Priceless”
2014 study led by the Australian Library and Information Association
Think like a Business Owner
• Consistent Competition
– For the attention and trust of users (“Google-ization”)
– For budget
• Search as essential part of Knowledge Management
System & Process
• Always be PROACTIVE
• Stay in front of your organization’s needs
Think like a Business Owner
• Focus on your key users
– Create value
– Generate revenue
– Make strategic decisions
– The risk-taking people in the organization
– Anticipate the future
“Internal Champions”
Question Assumptions
• Search & information services valued in the past may no
longer be seen as relevant!
• Trends today:
– higher level of analysis and distillation
– Visualization
– TL;DR = “Too Long; Didn’t Read”
Question Assumptions
• Always challenge your own assumptions
• Always test your beliefs
• Assume your organization will always be evolving
• Make sure your services will always be evolving
• Reality Check Questionnaire:
http://SearchExplained.com/UC2016
Keep in Touch! Get Involved!
Agnes.Molnar@ SearchExplained.com
@SearchExplained
/SearchExplained
/SearchExplained
http://Academy.SearchExplained.com
http://SearchExplained.com/UC2016
Get 20% discount by using the code: UC2016
1 of 11

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[INNOVA] What Makes a Successful Search Manager?

  • 1. [INNOVA] What Makes a Successful Search Manager? Agnes Molnar Agnes.Molnar@SearchExplained.com
  • 3. Being a Search Manager… It’s NOT enough to know search It’s NOT enough to be a good manager It’s NOT enough to be a good strategist It’s NOT enough to know IT It’s NOT enough to know the business
  • 5. Be an Internal Entrepreneur!
  • 6. Think like a Business Owner “ Specializ ed information center s within Australia returned over $5 for ever y $ 1 invested.” Putting a Price on “Priceless” 2014 study led by the Australian Library and Information Association
  • 7. Think like a Business Owner • Consistent Competition – For the attention and trust of users (“Google-ization”) – For budget • Search as essential part of Knowledge Management System & Process • Always be PROACTIVE • Stay in front of your organization’s needs
  • 8. Think like a Business Owner • Focus on your key users – Create value – Generate revenue – Make strategic decisions – The risk-taking people in the organization – Anticipate the future “Internal Champions”
  • 9. Question Assumptions • Search & information services valued in the past may no longer be seen as relevant! • Trends today: – higher level of analysis and distillation – Visualization – TL;DR = “Too Long; Didn’t Read”
  • 10. Question Assumptions • Always challenge your own assumptions • Always test your beliefs • Assume your organization will always be evolving • Make sure your services will always be evolving • Reality Check Questionnaire: http://SearchExplained.com/UC2016
  • 11. Keep in Touch! Get Involved! Agnes.Molnar@ SearchExplained.com @SearchExplained /SearchExplained /SearchExplained http://Academy.SearchExplained.com http://SearchExplained.com/UC2016 Get 20% discount by using the code: UC2016

Editor's Notes

  1. END USER level 200
  2. The invention of the electric bulb did not happen by enhancing candles…
  3. Innovation Risk-taking To provide higher value Small enterprise within your organization Responding to new competitive pressures Finding out new needs Creating new servioces
  4. Out-of-pocket savings Time saved by information professionals This figure only took into account the direct expenses and employee time saved! The impact of better outcomes was not calculated (but considered to be also significant).
  5. Always challenge your own assumptions about what your organization wants and value