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Five Business Challenges of Hybrid Search #Live360

  1. Five Business Challenges Of Hybrid Search Agnes Molnar Founder, Managing Consultant, Search Explained Level: Introductory to Intermediate
  5. Challenge #1 – Information Overload
  6. Challenge #2 – Finding the Needle in a Haystack
  7. Challenge #3 – Organizational Silos
  8. Challenge #4 – Technical Silos
  9. Challenge #5 – Search and Domain Expertise
  10. Search as a Metaphor is Broken! “Search is no longer simply about “search” ie. information retrieval triggered by a user entering a string of text. It is moving into the real-time, the predictive, and the visual.” Innovations in Knowledge Organization Conference Singapore, 2015
  11. Findability
  12. Search vs. Discovery
  14. Hybrid Search in SharePoint 2016 and Office 365
  15. Delve
  16. Manager Direct report Works with Emailed to me Viewed by me Shared with me Presented to me Liked by me Office Graph
  17. User Files Conversations People & Groups Events Office Graph
  18. User Files Conversations People & Groups Events COLLEAGUES MESSAGE S EVENTS FILES EMAILS Office Graph
  19. Mistakes to Avoid Ignoring Hybrid Search • Implement it as early as possible! Dive “all in” immediately • Add content sources step-by-step • “Search first” migration Looking for one search that “rules them all” • Enterprise Search + Targeted Search Applications
  20. Mistakes to Avoid II. Not considering the benefits beyond aggregated & unified search results • Delve • Office Graph  Custom Applications Not involving all necessary stakeholders • Having committed Team members is a MUST Seeing Search as a one-time project • Continuous effort like “gardening”
  21. Summary
  22. THANK YOU! Agnes Molnar Agnes.Molnar@ 9 years MVP Search & Findability Consultant Mentor, Author, Public Speaker Search Explained http://SearchExplained .com @SearchExplained /SearchExplained Search Explained Academy https://Academy. Books https://SearchExplained .com /Books

Editor's Notes

  1. Too much information 64.000 words of new information / day  a book / day Organizations with HUNDREDS OF MILLIONS of documents! Intelligent content discovery tools like Delve help to find the relevant content but only if you use them smart.
  2. Don’t know where to search what you need Irrelevant results Don’t know HOW to search what you need Various search experiences (DEMO)
  3. Global organization Offices on four continents No proper cross-office / cross-department communication
  4. Data centers on four continent 200M+ documents Dozens of CMS applications On prem SP Online OneDrive for Business Etc. No cross-application platform Duplicated content
  5. Search metaphor broken Maybe that’s not what we should be focused on… setup for findability
  6. FINDABILITY is what we should be focused on. Search is just a piece of that. We’ve had navigation for a long time (though many of us never got it right). We’ve been focused on search Search is dependent upon accessibility of the content (permissions, technology [format & container & connectors to content]) & information architecture (which again, many of us never got right) The user experience of search has gotten better Some search results take into account user interactions with content (e.g. clicks) but they are accounting for other users’ behaviors related to a search query, not my behaviors or preferences. What’s been missing is the user himself or herself. An understanding of the user—their persona—to help determine what the user might be trying to find or should find.
  7. DEMO – Search vs. Delve
  8. On-prem vs. cloud components
  9. DEMO – Delve in more depth
  10. Signals from on-premises
  11. -- Search first migration Enterprise Search + Custom
  12. -- Search first migration Enterprise Search + Custom
  13. Office Graph & Delve integration Unified Access Unified Hybrid Search