Viable Dimensions Company Profile


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Viable Dimensions Company Profile

  1. 1. COMPANY PROFILEThis document aims to show case an overview of Viable Dimensions, its history, its capabilities andexpertise in providing customers globally with high value customer contact, product development,custom software development services and enterprise solutions.
  2. 2. Over Trained executives Over Satisfied clients Our people Years accumulated have experience Projects delivered Over on-time Offer services International standards in more than and frameworks Premium international Achieved certifications2
  3. 3. Thank You for taking the time in reading about us.Viable Dimensions is a NYC based global provider of diversified IT and BPO services and so-lutions. We provide outsourced IT software development, customer contact and productdevelopment services to customers in North America and globally - powering them withonshore and offshore professionals, managed back offices and our in-depth technical andtechnology expertise to be viable.Working with a number of global organizations, from public service divisions to the privatesector over the past three years, we have succeeded in creating considerable value forour customers by utilizing VD’s interactive outsourcing approach. From the shores of theHudson to the Arabian Sea, we have been a critical growth factor for a diverse range ofbusinesses.My goal is to build on our successes and continue the work that has taken place throughoutthe years. I strive to bring a fresh and holistic approach to outsourcing. Top of my prioritiesare to drive Viable Dimensions’ strategic objectives forward, and to constantly innovateour services to be effective and value driven for our clients.Danish AghaFounder and CEO 3
  4. 4. MISSION To assure the goals of our clients and every dimension of their business is visualized and realized for it to become a viable business. VISION Our ideology circles around the vision of our client. We struggle to become one of the global leaders of interactive outsourcing services by providing the expertise and leadership in our business units and delivering high quality, efficient and value-added services to our customers with sincerity. Your Vision becomes OUR GOAL! OUR APPROACH Our approach is to provide answers to the problems of our customers and support them with high quality professional resources. That is why we are committed to listen to you. We value you, the business owner, who has a sound mind on those shoulders, and do what you tell us to connect the dots and fulfill your vision. We believe it to be the combination of our business experience and focus, alongside our creative abilities that helps us deliver outstanding results for our clients HISTORY Viable Dimensions came into being as a business management consulting firm in 2002 in Karachi. Initial competencies included technology advisory and IT consulting. Engaging with the banking, insurance, pharmaceutical and manufacturing sector across Pakistan prompted an expansion into other lucrative markets that could not only draw from our project management experience, but also the cost effectiveness of economies of scale. The year 2004 saw several small majority stake acquisitions and buyouts of vertical specific and horizontal BPO and IT services firms across the US. Formally commencing US opera- tions in the year 2005, Viable Dimensions has been fortunate enough to be involved with a range of sectors, namely healthcare, insurance, banking, government and telecommu- nications. The same year also prompted an expansion for auxiliary service delivery locations to aug- ment a growing client base and demand for high value diversified BPO and IT services and solutions across North America and globally.4
  5. 5. VERTICAL PRODUCTS Over its existence, Viable Dimensions has been instrumental in solving complex and de- manding IT challenges for the spectrum of its customers in various verticals and functions. Our domain expertise has provided us with the opportunity to develop specialized vertical and horizontal products that present a best of breed mix of technologies, ease of use and intuitiveness. Enlearn School Information Manage- Ensure Hospital Management System ment System is a solution for the man- is a cost effective and efficient solu- agement of schools. tion for small to medium hospitals and pharmacies management. Con- The solution is built using some of the structed on a robust platform with latest technology platforms available, a modular architecture, Ensure is a and provides features like parent/ solution built for reliability and re- teacher management, assignment liance. Ensure helps in automating management, attendance manage- various parts of the hospital/phar- ment etc. macy business, mainly patient data administration, nursing wards administration, document man- agement, patient admission, laboratories management, radi- ology and pharmacy management. Enjoy Hotel Management Sys- Enstate Real Estate Management tem is a multi-tier architecture, System is our highly adaptable, web highly reliable and robust ap- based real estate listing manage- plication for the management ment solution. Optimized and de- of hospitality properties, namely veloped for real estate companies hotels, motels and resorts. Enjoy and agencies of all sizes, Enstate isprovides front desk, housekeeping, billing, inventory, restaurant a complete solution in its own right.and room reservation management functionalities for the ex- Providing a powerful built in con-panding hoteling industry. tent management system, CRM with support for direct publishing to a website, the system is very easy to use and maintain. Enact is our highly scalable, full featured enter- prise grade CRM application and end-to-end support ticket help desk solution. Boasting a strong set of customer relationship management and reporting capabilities, Enact provides supe- rior extensibility for integration with Microsoft Exchange email integration as well as a host of other features. 5
  6. 6. SUPPORT SERVICES All business owners – face a point where we feel we need to think out of the box to keep our businesses running – and the magic creating. That’s when the entrepreneur in us cre- ates a business model – and transforms it to a bold vision. With the internet boasting an estimated $32 billion of revenue for businesses selling their products online – and with the field growing at an average rate of 15% year on year – your business definitely has a lot to gain. Businesses – small and big – face a challenge to find the right mix of technology, expertise and specialized experience that they need – to power their giant leap to the internet. We are fortunate to continually work with startups and big businesses to nurture their busi- nesses – and support them in this transition and with every day maintenance – day in and day out. Enterprise and SMB Applications Game Development Ensuring that your business challenges and needs are met with the If only a picture was worth a thousand words anymore. The saying best solutions and technology frameworks, Viable Dimensions produc- stays true, but when technology has to offer a whole new level of in- es specialized horizontal and vertical applications for the enterprise as teractivity and dimension to your company, then why settle for just well as for the SMB market. These robust, highly scalable applications pictures. Viable Dimensions has specialized expertise in 3D and 2D draw upon the vast experience and domain expertise Viable Dimen- animation. We have been involved with a variety of different organi- sions has to offer. zations in translating their plans into jaw dropping interactive anima- tions and engaging game content. Say it with animation, pictures are Data Management outdated now. As the world gets more tuned to the involvement of the internet and Information Management technology into each facet of business, the need to effectively manage data assets securely across your organizations becomes an increasingly The easy access and sharing of mission critical information is key to su- difficult task. Viable Dimensions provides you the comfort to focus on perior business performance. In most cases, it defines your business’s your core business and let us focus on the painstaking bits of catalogu- strategic interests and can spell the difference between winning and ing, archiving, managing and delivering data to your business’s life line. losing. Viable Dimensions provides superior information management across organizations of all sizes. So if you need access to the exact Creative Graphics and Design number of sales of a product or service in a particular quarter, or just information on the activities of all your office locations, we are there to All that it takes for your customer to identify with your company some- provide you easy access to your information and the ability to share it, times is a visual characteristic. We create awe inspiring creative design when you need it most. creations that aim to fit with your overall brand outlook. No matter if you are a new company just starting out or a company looking to re- Web Applications/E-Services invent itself, we have the answer to give your brand the right visual beginnings. The internet is an information highway and a great equalizer for the disparity between big business and startups in the business world. Boasting an ever growing concentration of targeted audiences around the world, every business now has the chance to go global. Viable Di- mensions not only helps organizations transition from traditional brick and mortar business model to full service online businesses by repli- cating processes and , but also creates the user experience that helps them reap the best benefits. So if you are a company that is looking to take the online leap, or just a company that is looking to re-energize with technology, Viable Dimensions has the insight to see through your vision to a reality.6
  7. 7. ANSWER SERVICES We have all been there at a certain point in our lives. A certain experience you got from a company you were loyal to that insulted your very intelligence and precious time. You then begin to fear for your customers needs more – but become over whelmed running the business and can’t help it. Lack of attention/resources gives rise to sloppy response times, longer waiting times, inability to get talent that speaks your language and understands your product or service – both at once. Businesses of all sizes face these challenges. Most just don’t have the resources, expertise or budgets to justify investment into customer contact – which is after all a qualitative component of any business – but nonetheless very important. A unique customer contact experience is key to driving brand loyalty among customers. We excel in providing converged customer contact experiences that combine voice, chat, email and direct mail marketing for businesses. We provide our customers with the opera- tional efficiency, scalability and expertise to serve their customer contact needs 24/7. We have the talent, technology, infrastructure, training, quality assurance and business conti- nuity to answer your customers’ questions – no matter what the time.Contact Center Staffing and Services Telemarketing CampaignsViable Dimensions has specialized experience in producing contact Getting your message across to your target market is a process that re-centers for our customers that embody a unified platform for all their quires key insight into the working of different businesses and the na-interactions with their customers, as well as raising the bar of perfor- ture of their respective audiences. Viable Dimensions possesses globalmance and service delivery for their brands. So even if you are just a experience in dealing with diverse businesses and devising their goalstartup, or a business that wants to engage with its customers on a oriented, performance based telemarketing campaigns that not onlywhole new level, Viable Dimensions can provide the staff, the technol- get the buzz going about your company, but also provide your busi-ogy and the expertise to get you started and keep you rising. ness with measurable results.Customer Service Surveys and Market AnalysisThe challenge most companies face when they desire to bridge the The secret recipe for the continued success of successful brands aroundgap between their businesses and customers, is that they have limited the world is that they attach special focus to studying both their exist-experience or access to specialized resources and technology infra- ing markets, and the newer markets they intend to expand into. Vi-structure that create efficient and effective customer service processes able Dimensions provides businesses with actionable information inaccording to global standards. Viable Dimensions has the technical, the form of specially devised survey and market analysis and infrastructural expertise to provide your customers the We bring our global experience in dealing with multinational, diverseuser experience they would want to call back for. companies around the world to provide your brand the edge it needs.Business Process Outsourcing Technical Helpdesk SupportThe key to ensure consistent profitability and value for every business When you introduce an exceptional product or service and associateis to continue to grow without falling inwards or get too tied up with your best business ethics to it, you always need your customers to becompetencies that they don’t naturally possess. Viable Dimensions served responsively and in a way that breaks down the technical as-provides organizations of all sizes the benefit of specialized experience pects of your product or service in a “human understandable” form. Vi-and expertise in the form of technology, talent and infrastructure that able Dimensions provide a wormhole detail of your outsourced techni-can take of their business processes. You keep focusing on growing cal help desk support which simply no one else can provide. Providingyour business; we will focus on your core business problems. the best of breed mix of technologies, ideas and talent to your organi- zation, we are the complete technology partner you were waiting for. 7
  8. 8. BE VIABLE At the outset of our business philosophy has been the golden tenets of supporting our customers, providing them and their customers with plausible answers to their problems, and to make their businesses viable. Viability is defined when a business transforms and aligns itself in a way that not only increases its profitability, but also increases the value it imparts to its customers and its stakeholders. Viable Dimensions provides turnkey business and technology management consulting that not only aims to re-invent businesses with a new perspective, but also make them consistently effective, efficient and innovative. Our line of tailored consulting services aims to enhance our customer’s businesses, starting from the outset and moving to the core with the help of global standard based research and technology optimization methodologies in an approach we like to call Encompass®. WHAT IS ENCOMPASS®? Encompass® is a unique solution delivery methodology that builds on the specialized ex- pertise and domain experience Viable Dimensions provides with the help of its global foot print and premier access to technology and talent. Our consulting approach enables us to bring the best mix of talent, technology, services and solutions to the equation for your business.8
  9. 9. CHOOSE US! • World-class experience and project expertise. • Highly qualified and experienced global management team. • Access to premier technology and project management talent glob- ally with the help of distributed technology development centers and back offices. • Superior access for resource accumulation for the Middle East be- cause of proximity of resource hubs in the region. • Top quality resource optimization and utilization algorithms for in- creased efficiency. • Global solution and service delivery capabilities due to dedicated back offices. • 100% performance guarantee provided (conditions apply). • 100% quote and delivery guarantee provided (conditions apply). • Local access to globally experienced executive and project manage- ment team. • ITIL, COPC compliant BPO and technology service centers. 9
  10. 10. TRUEXPLORE HOLIDAYS is to facilitate you with good quality tours and accommodations. We pro- vide coverage of over 75,000 plus hotels in 139 cities worldwide. A variety of excursions, sport events, trade-fairs, water-sports, desert and mountain safaris, ski holidays, meetings and conventions, weddings and parties, surfing and skiing be it snow or ocean, cruise holi- days, Christmas, New Year night celebrations etc. Led by a seasoned and talented team, we consist of the best names in the travel, hospi- tality and destination management services arena in the region. Truexplore Holidays is the flagship of our company, especially established for the niche segment in the global market. With the current situation we are more focused on the out bound markets. Our associates around the world have enabled us to be of service to you and extend our reach worldwide. We have carefully picked up professionals who are well equipped to cater the needs of both individual holiday makers and meeting and incentive group travellers. To learn more about our focused packages and services, please visit
  11. 11. CONXORTIUMConxortium is a global provider of trading, procurement and intelligent marketdiscovery services. We manufacture, trade and represent a wide variety of suppli-ers and manufacturers of quality products and commodities, procuring directly anddelivering to your port.Headquartered in Riyadh, with back-end order fulfillment locations and warehous-es in Sharjah, Dammam, Karachi and Kuala Lumpur, we provide a unique mix of costeffectiveness, reliability and quality for our customers around the world.Headed by an experienced and ambitious mix of industry veterans and vertical in-dustry trade experts, we are aptly equipped with the skills to provide you with theworld as your oyster, and trading opportunities that justify your trust in us.Our trading activities comprise of commodities, building materials and apparelwhere we provide our clients and partners end-to-end process management di-rectly from the source to the desired destination.For more information about our trading lines and managed services, please visit ourwebsite 11
  13. 13. GLOBAL OFFICESUNITED STATES Toll Free:845 Third Avenue 1.877.88.ASKVD6th FloorNew York, NY, 10022 Tel: 1.646.530.8658 | 1.317.347.9455 Fax: 1.646.530.8651 | 1.317.347.94553919 LaFayette RdK15, 1st FloorIndianapolis, IN 46254PAKISTAN Tel: 92.213.660.5907II - A 2/22 Nazimabad Fax: 92.213.660.5907Karachi 74600PHILIPPINES Tel: 63.2.682.01734th floor CTP Building, Fax: 63.2.682.0173#5 Gil Fernando Ave.,Marikina CitySAUDI ARABIA Tel: 966.1.281.0021 | 966.1.463.3181Rama Center, Al-Takhasussi Fax: 966.1.281.0786 | 966.1.464.4763Street, 2nd Floor, RiyadhAl-Doukhy Complex, KingFahd Road, RiyadhTECHNICAL DELIVERY CENTERSLocated in the Americas, Eastern Europe,Middle East and South East Asia 13
  14. 14. YOUR BUSINESSMADE VIABLE ! FOR YOUSome of our other online concerns: