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VEDERE L’INVISIBILE NELLE ORGANIZZAZIONI
L’analisi delle reti informali per ottimizzare i processi di change management
INCONTRO-DIALOGO GENERATIVO TRA STUDENTI, MANAGERS E DOCENTI
del 18 novembre 2013
UNIVERSITA’ DI PESCARA – ECONOMIA E MANAGEMENT

Published in: Business
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Presentaz. reti vedere l'invisibile

  1. 1. VEDERE L’INVISIBILE Le reti sono ovunque. Tutto ciò che occorre è un occhio per vederle (A. L. Barabási) Marinella De Simone COMPLEXITY INSTITUTE
  2. 2. VEDERE L’INVISIBILE Le reti sono ovunque. Tutto ciò che occorre è un occhio per vederle (A. L. Barabási) Marinella De Simone COMPLEXITY INSTITUTE
  3. 3. ORGANIZATION CHART Marinella De Simone COMPLEXITY INSTITUTE
  4. 4. Dietro ogni funzione c’è una persona ORGANIZATION CHART Marinella De Simone COMPLEXITY INSTITUTE
  5. 5. COSA SONO I NETWORK? I network sono insiemi di nodi connessi da link Marinella De Simone COMPLEXITY INSTITUTE
  6. 6. Marinella De Simone COMPLEXITY INSTITUTE
  7. 7. Marinella De Simone COMPLEXITY INSTITUTE
  8. 8. Marinella De Simone COMPLEXITY INSTITUTE
  9. 9. THE ILLUSION OF DIVERSITY Tre aziende controllano l’89% delle vendite di bevande non alcoliche negli USA Marinella De Simone COMPLEXITY INSTITUTE
  10. 10. «LA RELAZIONE È POTERE» «Scopri il potere delle relazioni tra le aziende italiane quotate» http://mappadelpotere.casaleggio.it/ Marinella De Simone COMPLEXITY INSTITUTE
  11. 11. QUAL E’ IL POTERE NASCOSTO DELLE RETI? Dal CEO ad ogni altro membro dell’organizzazione, siamo tutti influenzati dal flusso di informazioni e dalla rete di relazioni all’interno delle reti sociali di cui siamo parte Marinella De Simone COMPLEXITY INSTITUTE
  12. 12. QUAL E’ IL POTERE NASCOSTO DELLE RETI? Dal CEO ad ogni altro membro dell’organizzazione, siamo tutti influenzati dal flusso di informazioni e dalla rete di relazioni all’interno delle reti sociali di cui siamo parte Marinella De Simone COMPLEXITY INSTITUTE
  13. 13. Queste reti spesso non sono rappresentate su un diagramma formale, tuttavia sono strettamente interconnesse con le performance dell’organizzazione, con il modo in cui si sviluppa e si esegue una strategia, con la capacità di fare innovazione di un’impresa. Marinella De Simone COMPLEXITY INSTITUTE
  14. 14. QUAL E’ IL POTERE NASCOSTO DELLE RETI? Queste reti spesso non sono rappresentate su un diagramma formale, tuttavia sono strettamente interconnesse con le performance dell’organizzazione, con il modo in cui si sviluppa e si esegue una strategia, con la capacità di fare innovazione di un’impresa. Marinella De Simone COMPLEXITY INSTITUTE
  15. 15. PERCHE’ VEDERE L’INVISIBILE? Per la maggioranza di noi, le reti a cui siamo collegati hanno molto a che vedere con il nostro apprendimento, con la nostra carriera lavorativa ed il nostro successo. Marinella De Simone COMPLEXITY INSTITUTE
  16. 16. PERCHE’ VEDERE L’INVISIBILE? Per la maggioranza di noi, le reti a cui siamo collegati hanno molto a che vedere con il nostro apprendimento, con la nostra carriera lavorativa ed il nostro successo. Marinella De Simone COMPLEXITY INSTITUTE
  17. 17. PERCHE’ VEDERE L’INVISIBILE? Tuttavia, quanti di noi sono in grado di descrivere le reti di relazioni delle persone anche più vicine? Diversi studi dimostrano che appena ci muoviamo oltre la nostra cerchia ristretta di contatti, la nostra capacità nel descriverle comincia a crollare vertiginosamente Marinella De Simone COMPLEXITY INSTITUTE
  18. 18. PERCHE’ VEDERE L’INVISIBILE? Tuttavia, quanti di noi sono in grado di descrivere le reti di relazioni delle persone anche più vicine? Diversi studi dimostrano che appena ci muoviamo oltre la nostra cerchia ristretta di contatti, la nostra capacità nel descriverle comincia a crollare vertiginosamente Marinella De Simone COMPLEXITY INSTITUTE
  19. 19. PERCHE’ VEDERE L’INVISIBILE? Data l’importanza delle reti di relazioni, questa mancanza di comprensione può avere implicazioni sostanziali sulle performance sia individuali che dell’organizzazione Marinella De Simone COMPLEXITY INSTITUTE
  20. 20. PERCHE’ VEDERE L’INVISIBILE? Data l’importanza delle reti di relazioni, questa mancanza di comprensione può avere implicazioni sostanziali sulle performance sia individuali che dell’organizzazione Marinella De Simone COMPLEXITY INSTITUTE
  21. 21. PERCHE’ VEDERE L’INVISIBILE? Il lavoro di un senior manager ha molto più a che vedere con l’orchestrare il lavoro di altri che con lo svolgere direttamente delle mansioni Marinella De Simone COMPLEXITY INSTITUTE
  22. 22. PERCHE’ VEDERE L’INVISIBILE? Il lavoro di un senior manager ha molto più a che vedere con l’orchestrare il lavoro di altri che con lo svolgere direttamente delle mansioni Marinella De Simone COMPLEXITY INSTITUTE
  23. 23. Marinella De Simone COMPLEXITY INSTITUTE
  24. 24. INNOVAZIONE, CONOSCENZA, BEST PRACTICES Si è sempre più interessati alla creazione di innovazione, alla condivisione di conoscenze ed alla diffusione di best practices nelle organizzazioni Ma come avviene tutto questo? Marinella De Simone COMPLEXITY INSTITUTE
  25. 25. PERCHE’ VEDERE L’INVISIBILE? Caso: Divisione con pochi managers di una grande azienda petrolifera che deve implementare una tecnologia di perforazione da trasferire come best practices ad altre unità. Incarico: fare un assessment delle capacità della divisione di creare e condividere le conoscenze attraverso la Social Network Analysis. (Cross et al., 2001) Marinella De Simone COMPLEXITY INSTITUTE
  26. 26. COSA VEDIAMO? Un contrasto evidente tra struttura formale ed informale dell’organizzazione ‘Bottlenecks’ nell’organizzazione:  Tengono insieme l’organizzazione  Sono indispensabili per il flusso informativo  Sono sovraccarichi di informazioni/lavoro Marinella De Simone COMPLEXITY INSTITUTE
  27. 27. COSA VEDIAMO? Un contrasto evidente tra struttura formale ed informale dell’organizzazione ‘Bottlenecks’ nell’organizzazione:  Tengono insieme l’organizzazione  Sono indispensabili per il flusso informativo  Sono sovraccarichi di informazioni/lavoro Marinella De Simone COMPLEXITY INSTITUTE
  28. 28. COSA VEDIAMO? Persone alla periferia dell’organizzazione:  Managers ai margini dell’organizzazione da reintegrare nella rete sociale  Senior managers esclusi dalle operazioni quotidiane che hanno perso i contatti con quasi tutti gli altri managers Parti della divisione completamente separate dalle altre:  Perdita di contatti informativi/collaborazioni Marinella De Simone COMPLEXITY INSTITUTE
  29. 29. COSA VEDIAMO? Persone alla periferia dell’organizzazione:  Managers ai margini dell’organizzazione da reintegrare nella rete sociale  Senior managers esclusi dalle operazioni quotidiane che hanno perso i contatti con quasi tutti gli altri managers Parti della divisione completamente separate dalle altre:  Perdita di contatti informativi/collaborazioni Marinella De Simone COMPLEXITY INSTITUTE
  30. 30. PERCHE’ VEDERE L’INVISIBILE?  Promuovere la collaborazione anziché lasciarla al caso od alla buona volontà personale  Far leva sulle competenze manageriali (expertise leveraging)  Non sempre maggiore comunicazione equivale a migliori performance e migliore qualità del lavoro  Non sempre aumento delle connessioni equivale a migliori collaborazioni e miglior flusso informativo Marinella De Simone COMPLEXITY INSTITUTE
  31. 31. PERCHE’ VEDERE L’INVISIBILE?  Promuovere la collaborazione anziché lasciarla al caso od alla buona volontà personale  Far leva sulle competenze manageriali (expertise leveraging)  Non sempre maggiore comunicazione equivale a migliori performance e migliore qualità del lavoro  Non sempre aumento delle connessioni equivale a migliori collaborazioni e miglior flusso informativo Marinella De Simone COMPLEXITY INSTITUTE
  32. 32. DOVE E’ UTILE VEDERE L’INVISIBILE ? Marinella De Simone COMPLEXITY INSTITUTE
  33. 33. DOVE E’ UTILE VEDERE L’INVISIBILE ? Marinella De Simone COMPLEXITY INSTITUTE

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