www.nationalvoices.org.uk                        @NVTweeting
National Voices is:• ‘The leading coalition of health and social care  charities’ [HSJ Dec 2011]• Mission: to strengthen t...
Out-of-                                  Continence  The Web of                           Consultant                      ...
What people want• People want co-ordination. Not necessarily  (organisational) integration.• Team around the patient• Comb...
Principles• organised around the needs of individuals (person-centred)• focus always on the goal of benefiting service use...
Consensus?“A clear consensus that               “Impose the userssuccessful integrated care is         perspective as the ...
www.nationalvoices.org.uk                        @NVTweeting
Services for Later Life: Are we any closer to integrating health and social care?
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Services for Later Life: Are we any closer to integrating health and social care?

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Presentation from Don Redding, Director of Policy, National Voices at the Services for Later Life conference 2012

Published in: Health & Medicine
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  • Our main job is constructive agitation at national level to embed the patient and user voice
  • Our main job is constructive agitation at national level to embed the patient and user voice
  • Our main job is constructive agitation at national level to embed the patient and user voice
  • Services for Later Life: Are we any closer to integrating health and social care?

    1. 1. www.nationalvoices.org.uk @NVTweeting
    2. 2. National Voices is:• ‘The leading coalition of health and social care charities’ [HSJ Dec 2011]• Mission: to strengthen the voices of patients, service users, carers and their representatives• 130 member organisations
    3. 3. Out-of- Continence The Web of Consultant Adviser Hours Care Doctors District Speech & (Last 7 yrs) Language Adviser GP Nurses Care team2 live-in carers(alternating weekly) Dementia DieticianReplacement carer Advisory[Some night nursing Nurse?– Health] CommunityEmergency carers Dentist & Barbara Malcolm & Barbara Occupational Social Therapist Worker Equipment Oxygen Service Wheelchair Direct service Service Payments Team; Alzheimer’s Physiotherapist Rowan Soc outreach Alternating Org. worker Mattress technician
    4. 4. What people want• People want co-ordination. Not necessarily (organisational) integration.• Team around the patient• Combination of two things: – knowledge of the patient/service user/carer as a person – knowledge of the relevant condition(s) & all options to treat, manage and minimise them, & all available support services
    5. 5. Principles• organised around the needs of individuals (person-centred)• focus always on the goal of benefiting service users• evaluated by outcomes, especially those which service users themselves report• include community and voluntary sector contributions• be fully inclusive of all communities in the locality• be designed together with the users of services and their carers• deliver a new deal for people with long term conditions• respond to carers as well as the people they are caring for
    6. 6. Consensus?“A clear consensus that “Impose the userssuccessful integrated care is perspective as the organisingprimarily about patient experience” principle of service delivery” King’s Fund/Nuffield Trust Monitor “It is not necessarily achieved “I welcome and endorse the by combining organisations, principles put forward by but by designing services National Voices“ that respond to, and fit around, the needs and CEO, Commissioning Board wishes of patients or care users” DH: Mandate
    7. 7. www.nationalvoices.org.uk @NVTweeting

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