Benchmarks Research In Workplace Communication - English for Internationally Trained Immigrants

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  • *(1 class/company at 9)**(1 class at 5)
  • *(1 class at 9/10) **(1 class at 9)***(1 company at 6) ****(1 class at 10).. (1 class at 9, none at 8)
  • Benchmarks Research In Workplace Communication - English for Internationally Trained Immigrants

    1. 1. Benchmarks Research inWorkplace Communication &How it Can Inform the College CurriculumTESL Conference (November 2008)<br />Aga Palalas<br />Valerie Scovill<br />1<br />OSLP Occupation-Specific Language Profiles <br />Funded by the Government of Ontario<br />
    2. 2. Occupation-Specific Language Profiles<br />OSLP<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />2<br />
    3. 3. What constituencies do you represent?<br />What would you like to take from this presentation?<br />What major questions would you like to have answered?<br />Participants<br />3<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    4. 4. Project Goals<br />Provide Internationally Trained Immigrant (ITI) graduates with communication skills that will lead to their success in the workplace<br />Develop occupation-specific language profiles <br />CLB-based<br />non-regulated occupations<br />Recommend curriculum enhancements <br />focus on occupation-specific communication skills<br />4<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    5. 5. Training from Vancouver Community College<br />CLPBT certification<br />Benchmarking, curriculum design, ESL teaching expertise<br />Initial research into programs and workplaces<br />Preparation for project<br />5<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    6. 6. Phase 1: Research<br />Phase 2: Recommendations for curricular modifications<br />Phase 3: Design and development of language supports<br />Phase 4: Pilot of language supports<br />Phase 5: Dissemination of findings<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />6<br />OSLP – Project Activities<br />
    7. 7. OSLP Team<br />Team <br />two ESL specialists/benchmarkers<br />project lead/researcher<br />two CLBPT assessors<br />research assistant<br />curriculum writer<br />instructional designer<br />subject matter expert<br />Communication<br />wiki<br />7<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    8. 8. Benchmark language requirements of final semester courses<br />Benchmark language requirements of entry-level jobs<br />Language skills of students in both programs assessed (CLBPT)<br />Phase 1: Research<br />8<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    9. 9. Prepare - tools<br />Arrange - faculty interviews and class visits<br />Arrange – student interviews<br />Collate results<br />Follow up<br />9<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    10. 10. Contact - workplaces<br />Arrange – interviews with employees and managers<br />Arrange - workplace observations<br />Collate results<br />Follow-up with employers<br />10<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    11. 11. ITI students<br />Gather information – students<br />focus groups<br />surveys (zoomerang – www.zoomerang.com) <br />language testing<br />11<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    12. 12. Findings: Accounting program<br />12<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    13. 13. Findings: Accounting Program<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />13<br />
    14. 14. OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />14<br />Findings: Accounting Workplace<br />
    15. 15. Findings: Accounting Students<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />15<br />
    16. 16. AccountingStudents<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />16<br />
    17. 17. Identifying the gap<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />17<br />
    18. 18. Findings: Activation Program<br />18<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    19. 19. Findings: Activation Program<br />19<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    20. 20. 20<br />Findings:Activation workplace<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    21. 21. Activation Workplace<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />21<br />
    22. 22. Findings: Activation Students<br />22<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    23. 23. 23<br />Comparison<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    24. 24. 24<br />Comparison<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    25. 25. Listening/speaking is most important skill<br />Speaking and listening are key to success<br />Mostly interact orally with both clients and co-workers <br />Decisions are collaborative – work as a team<br />Contact is usually by telephone<br />Reports are also written but often generated from an accounting program<br />Bookkeeping : Workplace Observations<br />25<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    26. 26. Work/duties are self-directed, very little supervision<br />More than 80% of interaction with co-workers is in person<br />Most interaction with people outside the workplace, making arrangements for events and activities, is by phone or in person, email is used for follow-up<br />Non-verbal communication is important – touch, eye contact, smile<br />Activation: Workplace Observations<br />26<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    27. 27. Determine any misalignment between findings<br />Research best practices, both internal and external projects<br />Present findings to faculty<br />Decide on final directions and solutions based on dialogue<br />Phase 2: Recommendations for curricular modifications<br />27<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    28. 28. Phase 3: Design and development of language supports<br />Adjunct – language support course for accounting<br /><ul><li>in-class
    29. 29. online
    30. 30. mobile </li></ul>Activity toolbox with online discussion forum<br /><ul><li>Mini-lessons</li></ul>PD consultation<br />Workshops<br />28<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    31. 31. Accounting language adjunct<br />Incremental language support<br />One semester (pilot)<br />Course-specific with some generic content<br />Modular<br />Scalable and sustainable<br />Language training, socio-cultural skills and Canadian workplace<br />Hours: 14 weeks x (2+2+1)<br />Developed with help of accounting faculty<br />29<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    32. 32. Adjunct curriculum<br />Target Exit: Reading CLB 8/9, Writing CLB 7, Listening 7/8, Speaking 7/8<br />Focus on speaking and listening<br />Critical reading and writing competencies <br />Business terms and colloquial language<br />Pronunciation<br />Supported by online (with moderator) and mobile components<br />30<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    33. 33. Online component<br />Flexible delivery <br />Moderated by an ESL teacher<br />WebCT<br />language activities<br />assessment<br />interactivity<br />communication<br />audio and video (in-house and open source)<br />Eportfolios, blogs, podcasts<br />Reinforcing classroom instruction & practice<br />Vocabulary practice<br />31<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    34. 34. Mobile component<br />Listening modules<br />iPods / MP3 players <br />In-house and open source<br />Key terms and definitions (Accounting textbook)<br />Excerpts from textbooks<br />Pronunciation<br />Telephone scripts<br />Listening quizzes<br />Follow-up activities on-line<br />32<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    35. 35. PD support<br />Activity Toolbox<br />teaching strategies fostering communication practice and discussion, interaction, collaboration<br />Course-specific booklets<br />mini-lessons <br />vocabulary sheets <br />Faculty workshops<br />Newsletter<br />Consultation<br />Online companion (resources, discussions)<br />33<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    36. 36. Pilot adjunct, PD, online and mobile components<br />Make recommendations for future curriculum delivery<br />Test students (CLBPT) before and after curricular enhancements<br />Track graduates for employment status 12 months after graduation<br />Phase 4: Pilot of language supports<br />34<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    37. 37. Tracking graduates for success in the workplace<br />Evaluation of pilot language activities<br />Recommendations for next steps<br />Final report presenting all deliverables<br />Phase 5: Dissemination of findings<br />35<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />
    38. 38. Q&A<br />36<br />OSLP Occupation-Specific Language Profiles Funded by the Government of Ontario<br />

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