Mobile Marketing for the Hospitality Industry


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Mobile Marketing for the Hospitality Industry

  1. 1. First Screen •In 1929, we were introduced to the “FirstScreen” oStill today, Television advertising is a tremendously effective way to market
  2. 2. Second Screen •In 1992 the world was introduced to the“browser” featuring 26 live web pages. •Second Screen was born. •This has been the fastest growing and inmost cases, most cost effective form ofmarketing for businesses ... until now ...
  3. 3. Third Screen •2008 saw the evolution of the “Third Screen” •Immediately, 87% of American homes had at least onemobile web capable device in them including: oMobile phones, iPads, iPods, Nintendo DS, Mini Notebooks, etc
  4. 4. With a new screenbrings new ways to market
  5. 5. Mobile Marketing Techniques •Mobile Search •Location Based Services •SMS Text Message •QR/2D BarcodesMarketing •3D/Augmented Reality •Mobile Applications •Mobile Gaming •Mobile Web Sites •Bluetooth Proximity and Wifi •Mobile Video
  6. 6. Mobile Marketing is for your 20 percenters(the 20% of your customers that spend80% of the money) •Mobile is an OPT IN ONLY channel oSubscriber based opt in database marketing oBest practices provided by mobile marketing association ( o(Governed by the FCC)
  7. 7. SMS is theworkhorse of mobile marketing
  8. 8. Text MessageMarketing Meathods •URL/Link Delivery•Text to Vote •Application Download•Text to Win •Mobile Coupons•Text to Screen •Mobile Donation•Mobile Alerts •Mobile Business Cards•Reminders
  9. 9. QR Codes •Every business has the ability to use a QRCode in some fashion QR Codes can send customer to: •Mobile landing page •Video •Your social media sites •Map to your business •Exclusive coupons, discounts, or giveaways •Customer feedback form or email
  10. 10. Is your business mobile friendly? •Can your consumers connect with you anytime anywhere? •By 2013, more people will access the internet via a mobiledevice than through a PC (Forrester Research) •Today,1 in 7 Google searches originate from a mobile device oGoogle estimates 1 in 4 searches will originate from a mobile device in 2012 •43% of Americans own a smart phone o(82.5 million users)
  11. 11. Currently Less than 1% of web sites are mobile friendly •If you have a Web site, you’re already in the mobile world— and the chances are you’re making a terrible impressionon •your audience. •Traditional web sites have WAY TOO MUCH content! •Smart Phones have different browsers and screen sizes •Mobile users need quick answers and bite-sized contentin easy-to-digest formats (e.g. video/audio vs. text)
  12. 12. First Develop a Mobile Strategy •What do your customers or potential customersneed from you when mobile? •You must strive to make their work relatedactivities BETTER, FASTER & EASIER. •B2B Mobile differs from B2C Mobile because it isdriven by efficiency rather than entertainment
  13. 13. Once you have created a plan to take your web sitemobile, decide how:You can opt to create a simple mobile version ofyour site in HTML or you can get more advanced andcreate a mobile web app using advanced languageslike HTML5 or JQuery
  14. 14. Either way, you MUST include browserdetection and redirect as part of your mobileweb strategy.That means that when a user visits yourMAIN WEB SITE with a mobile device, themobile browser will be detected andautomatically redirected to the mobile webexperience.
  15. 15. Hospitality •Ideal for business travelers •Location based travelers can receive location-specific offers at their destinations •many want to use their mobile devices to findand book hotels/cars/event tickets etc.
  16. 16. •Number crunch o72% of business travelers are intered in the ability to view hotels on a map using their mobile devices §an increase of 26% from 2009 •47% of business travelers use their Smartphone daily to viewor receive advertisements, a 95 percent increase from 2009 •66% of respondents reported interest in the ability to add ahotel reservation to an existing itinerary using their mobiledevices
  17. 17. Case Study •Campaign: oHotel Casa del Mar text-to-short code MMS video promotion o5 week duration •Objective: oTo build an opted-in list of mobile consumers and engage campaign particpants
  18. 18. Case Study •Action: opromoted by the hotel through traditional and social advertising methods, including in-hotel brunch posters, email blasts, Facebook, Twitter and the Casa del Mar Web site •Tactics: oThe hotel’s locally targeted mobile video marketing campaign enticed consumers to join into the hotel’s mobile loyalty club, in return for a special offer (in this case, free unlimited Bloody Mary’s or champagne during Sunday Brunch)
  19. 19. Case Study •Result: oAfter 10 days, the campaign generated a substantial opt-in user base, a delivery rate of 100% and an engagement rate of 75% oCampaign resulted in a 27% redemption rate and Hotel Casa del Mar reported generating substantial revenue from the program oROI was over 450%
  20. 20. “The results of this campaign clearly shows howmobile can be incredibly valuable for advertiserstrying to reach local consumers.” In a fraction of the time, the business built a mobile database nearly as big as their Facebook and Twitter presence, which resulted in real revenue.This outreach, combined with the novelty and effectiveness of an [SMS] message, made for athoroughly successful campaign, at a time when email marketing is dying.”
  21. 21. Case Study •Hilton Hotels oTravelers have the ability to book reservations from their phones oUsers can access/change bookings, view hotel images and search amenities oIntegration with the Hilton HHonors customer loyalty program for the benefit of club members
  22. 22. Case Study •Application gives users three ways to search for a hotel: text search, country or city, or by current location showing a list of nearby Hilton hotels •Hotel chains including Hyatt, Wyndam and Marriot all use similar technology
  23. 23. The future of marketing is here today! Is your business mobile ready?