Alyse Ask A Librarian

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  • You may be familiar that today’s students can ask questions by visiting our service desks, phoning us, and by scheduling appointments. You might not know that these aren’t the only ways that students can contact us.
  • In addition, students can ask librarians questions by emailing questions, using online chat (AKA instant messaging) to ask questions or else by using their cell phone to text us a question.
  • On our library home page, at http://www.fau.edu/library/ look for the Ask a Librarian button on the middle of the page under ‘Contact us”. Select it.
  • This page provides all the information necessary to contact us by email, text and chat. For emailing and texting you will need a computer. To text us a question, you will need a cell phone that has a texting plan, as part of your payment plan. To send us an email, you would select the link Reference department and an email screen will appear.
  • This is the email screen, which allows you to type up in your question and email to a librarian.
  • Here you will see the librarian’s response email to the patron’s question. It will be sent to the email address that the patron enters on the inquiry email form.
  • At the bottom right of the screen, you will see a box titled , “FAU Reference”. Begin by entering your message into the FAU Reference box.
  • You will see your answer show up in the same screen area where you typed your question. You will have the option to type additional questions at this time.
  • As I mentioned, students can also text us questions.
  • We will text back momentarily.
  • Alyse Ask A Librarian

    1. 1. www.fau.edu/library
    2. 2. By Alyse Ergood
    3. 3. Asking Questions
    4. 4. Other ways students can ask questions
    5. 5. How to Ask a Librarian online?
    6. 6. For contact via email, text and chat
    7. 7. Where can I search for obituaries online?
    8. 8. An example of an email response
    9. 9. How do I chat with a Librarian? Type here and hit enter to send a private message.
    10. 10. Where does my answer show up?
    11. 11. How do I send the library a text? How do I find a book in the library? How do I find books in the library?
    12. 12. And we’ll text back You can look up books in our library catalog. Or come to the reference desk.
    13. 13. Need to contact the reference department?

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