Process For Lpo


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Process For Lpo

  1. 1. “Transform Outsourcing Services” PRESENTATION ON LEGAL OUTSOURCING PROCESS BY AEREN LPO A DIVISION OF KARIN INFORMATICS SERVICES PVT LTD., INDIA Registered office: SCO 35, Second Floor, Sector -26, Chandigarh 160 019 Tel- 91-172-2790366, 2790075, Fax-91-172-2790260, Mobile-09814011278 E-mail: , Website:, IT Facility: Plot No. 14, Rajiv Gandhi Chandigarh Technology Park, Chandigarh-160101 1
  2. 2. ABOUT US Aeren is one of India’s leading legal & knowledge service provider by using well defined process & technology at low cost, high quality & quick turn around time. We have been providing knowledge services since 1988 Headquartered in Chandigarh, 160 miles from New Delhi (Capital of India) towards North. We have transformed outsourcing services & provide the domain expertise in various verticals / sectors. We leverage our tenets of quality and innovation, the best people talent and self sustaining process framework to deliver long term benefits and measurable high value to our customers. Aeren LPO team work as virtual in following areas as extension of our client’s teams in economical manner: Litigation Support Services Legal Research & Analysis E-Discovery & Document Review Deposition Summaries Legal Transcription Contract Drafting, Review & Management Legal Drafting Document Management Services Corporate Due Diligence Services IP Services Transfer Pricing 2
  3. 3. AEREN LPO DIFFERENCE DOMAIN EXPERTISE Aeren LPO team consists of best People Talent with special knowledge and skills which endeavor to offers best solution in market with resource setting up and process management to attain business goals. We have one analyst with excellent domain understanding for every service we offer. Our loom is to utilize our domain experts to work mutually to meet the client’s needs within given timeframe with the high quality. EFFICIENT PROCESS Aeren LPO know the worth and purpose of the process from the client's viewpoint. Aeren LPO team deals with the project as per the guidelines given by client and presents complete project to client while maintaining the continuous process flow. Aeren LPO Standardize the process for given project so that team follows the same by eradicating the need for guesswork. Aeren LPO designs the process in such a manner which eliminates delays in completion of project. The process is designed in a manner correct error at the moment they occur and don't drive it ahead to the next step in the process. Coordinate with the client during the whole project. HIGH QUALITY Efficiency and performance metrics are determined based on the tools available within the chosen review platform. Project managers review efficiency and performance on a daily basis and provide reports as required by our clients. 3
  4. 4. TECHNOLOGY Aeren LPO employs state of the art technology infrastructure, including a robust LAN/WAN setup, sophisticated servers with advanced security software and applications, real-time data backup, dedicated and multiple Internet lines, 24x7 access and virtual private networks that enable us to integrate with client sites. SECURITY Aeren LPO’s sophisticated data security policy and stringent physical security methods ensure client confidential information remains uncompromised. Aeren LPO views the protection of its clients’ confidential information of the utmost importance. Aeren LPO ensures the security covering the following measures: Physical on-site security Personal workstation preventative measures Domain and file server Data Transfer Security Data Integrity Work Ethics Operations 4
  7. 7. E-DISCOVERY Electronic discovery (or e-discovery) refers to discovery in civil litigation which deals with information in electronic format also referred to as Electronically Stored Information (ESI). Our attorneys are well versed & experienced in leading E-Discovery analytic and review software. PROCESS RFP by Client Discussion on project & TAT Team Assigned by Aeren LPO Uploading of data on E- discovery Software Review & Identification of Relevant & Confidential Documents Six Sigma Quality & Error Control + Security Review by Supervisor Final Quality Check by Project manager Delivery of project Feedback from Client 7
  8. 8. DOCUMENT REVIEW Document review (also known as doc review) is a task performed by an attorney in anticipation of legal proceedings or during the discovery phase of litigation. Document review requires the attorneys to assess the relevance and/or responsiveness of documents, using knowledge about the facts of the case and the issues of law. Aeren LPO’s provides corporations and law firms with high quality, cost-effective document review that gives them the cost certainty needed to stay in budget. PROCESS RFP by Client Assessment of Document Volume Formation of dedicated & trained review team Depth Review for sub categorization of documents Identification of substantive issues which they designated Mark/tag documents as privileged & non-privileged 2 level review apex & advanced) by intensive QC Delivery of Project in TAT Feedback from Client 8
  9. 9. DEPOSITION SUMMARY Deposition Summaries are the most valuable tools an attorney has in litigation. A Deposition is witness testimony given under oath and recorded for use in court at a later date. Aeren LPO will work closely with you and your team to deliver Deposition Summaries in the format of your choice along with other relevant information like specific record of dates, names, locations, exhibits, and key facts as per client’s requirements including all necessary information. PROCESS Assignment of Project by Client Confirmation of desired format Chart / Page / Topic Summary Uploading of transcripts on Secured Network Allocation of work to Team Summary of 10-12 pg per hour by each team member Rigorous QC & delivery of project in desired format within framed timelines Feedback from Client 9
  10. 10. CONTRACT REVIEW Contract Review is a thinking process and a balanced analysis for contract. This process includes: Clarifying of contract related facts, Measure of the feasibility of contract, Forecast of contract risks. Aeren LPO provides comprehensive Contract Review solutions where we rapidly review thousands of Contracts and Summarizes compare and assimilate relevant information. PROCESS RFP by Client Deployed Team of Dedicated & Experienced Attorneys Resource Allocation to provide Support to client on Project Uploading of Data on Secured Network Comparison, Analysis & Review of Each Contract with Standard Template as per Client Guidelines Summarization of large Document Pool into Specific legal terms Delivery after thorough QC with attached Memos which explain Modifications Feedback from Client 10
  11. 11. CONTRACT DRAFTING Contract Drafting is critical process and much litigation has its roots in defective drafting. Our lawyers Draft and Manage high-volume, routine contracts that offers minimum 50% deduction in cost and allow in-house lawyers to focus on higher value work. PROCESS RFP by Client Assigned Trained Team with Relevant Experience Team started working on Contracts as per particular STATE LAWS Team Leader checks the 1st draft of Contracts QC is done for final draft of Contracts Project is delivered with high security & quality with in TAT Feedback from Client 11
  12. 12. DUE DILIGENCE “The process of systematical evaluation of information to identify risks and issues relating to proposed transaction”. Due Diligence is one of the most labor-intensive tasks of any prospective M&A deal. Even in “friendly” mergers, securities rules and practices generally require third- party review of contractual relationships. The time and expense of the contract Due Diligence process accounts for a large percentage of the legal costs of M&A work. It also pulls valuable legal resources from other important, higher-level tasks. PROCESS Project Assigned by Client Project Manager gives Rapid Project Brief to team Team done Diligence findings at various aspects & issues Findings on Finance, Purchase, Supply, Credit, Shareholders Team delivered FINAL REPORT within TAT Feedback from Client 12
  13. 13. LEGAL RESEARCH The process of classifying and recovering information required as support in legal decision-making. It includes analysis of the facts of a problem and concludes with the application and communication of the results of the investigation. The process differs from country to country depending upon its legal system. Broadly Legal Research involves finding of primary /secondary sources or authority of law, Statutes, legal dictionaries and legal encyclopedias. Our team has access to the latest on-line research tools including Lexis, Westlaw and Findlaw. PROCESS Project Assigned by Client Team Discussed with PM regarding Research Questions Team identified search terms, applicable law and source authority Team Started Research work on Online DATABASES Case law, Multiple Jurisdictions, applicable law Research on manifold aspects of issue Team Shepardized the Case laws Team prepare Draft or Memo after QC project is delivered Feedback from Client 13
  14. 14. LEGAL DRAFTING Litigation being lengthy process requires variety of documents to be drafted and therefore outsourcing of such work reduces the stress & load from in house lawyers so that they can focus on higher value work besides outsourcing offer significant cost savings. PROCESS Project Assigned by Client Team Discussed with PM regarding Case Facts Team looked for relevant FEDEARL & STATE LAWS on online Databases On completion of Research work drafting is done as per US court Requirements Case law drafted referring related case laws both Federal & State QC is done by for Legal terms, Cases & Statutes Project is delivered with high Quality & Security within TAT Feedback from Client 14
  15. 15. LEGAL TRANSCRIPTION The Legal and confidential information dictated by practicing attorneys, arbitrators, officials, etc., transcribed by our experienced and trained Legal Transcriptions in legal terminology. Aeren LPO combines its knowledge of the legal community and Transcription expertise to give you the best product available: a clean transcript with a quick Turn around Time. The most common type of legal transcription work involves transcribing audio files (of almost any type of legal proceeding) that are sent to transcriptionists (either companies or individuals) in a digital format by attorneys or law firms. PROCESS Project Assigned by Client File is downloaded at secured Network Decompressing of Audio files by Aeren LPO Team Review is done if file is workable & job is distributed Special tools for minute control over voice play & by word processing software listen to recordings 95% Accuracy of file by Transcriber & 99% Accuracy assured after review by QC team Complete files are uploaded on secure server for final delivery Feedback from Client 15
  16. 16. IP SERVICES Aeren LPO’s Intellectual Property practice group delivers superior quality Intellectual Property services that ensures protection of intellectual property and minimizes the potential litigation, if any. PROCESS Project Assigned by Client Team briefed according to Client guidelines Online Search is done by the Team Report is prepared with significant information After QC files are uploaded on secure server for final delivery Feedback from Client 16
  17. 17. QUALITY CHECK “Quality is integral to our operation excellence & our Quality philosophy is a tangible expression of one of our core values”. Following is the accuracy percentage Aeren LPO provides to its clients: SERVICE RELEVANT LANGUAGE GRAMMER PUNCTUATION INFORMATION E-Discovery 99.9% 100% 100% 100% Document 100% 100% 100% 100% Review Deposition 100% 100% 99.9% 99.9%% Summaries Contract 100% 100% 100% 100% Review Contract 100% 100% 100% 100% Drafting Due Diligence 100% 100% 100% 100% Legal 100% 100% 100% 100% Research Legal Drafting 100% 100% 99.9% 99.9% Transcription 100% 100% 99.9% 99.9% IP Services 100% 100% 100% 100% 17
  18. 18. CONTACT INFORMATION VISIT US AT: CONTACT PERSON: RAMAN AGGARWAL (CEO & Founder) Contact Info: S.C.O. 35, IInd Floor, Madhya Marg, Sector 26, Chandigarh (U.T.) - 160019. (India) Mobile (Anytime, Any Day): +91-97802-40000 +91-98140-11278 E-mail: CONTACT PERSON: UNNI KRISHNAN Contact Info: S.C.O. 35, IInd Floor, Madhya Marg, Sector 26, Chandigarh (U.T.) - 160019. (India) Mobile (Anytime, Any Day): +91-98761-44525 E-mail: CONTACT PERSON: ARTI Contact Info: S.C.O. 35, IInd Floor, Madhya Marg, Sector 26, Chandigarh (U.T.) - 160019. (India) Mobile (Anytime, Any Day): +91-99888-82150 E-mail: 18