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Official “Frequently Asked Questions (F.A.Q.)”- Answered by ToolsBD.com
( www.toolsbd.com )
©ToolsBD.com | 2015 || www.too...
Official “Frequently Asked Questions (F.A.Q.)”- Answered by ToolsBD.com
( www.toolsbd.com )
©ToolsBD.com | 2015 || www.too...
Official “Frequently Asked Questions (F.A.Q.)”- Answered by ToolsBD.com
( www.toolsbd.com )
©ToolsBD.com | 2015 || www.too...
Official “Frequently Asked Questions (F.A.Q.)”- Answered by ToolsBD.com
( www.toolsbd.com )
©ToolsBD.com | 2015 || www.too...
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Frequently Asked Questions (F.A.Q.) for Toolsbd.com

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File containing the Frequently Asked Questions aka F.A.Q. for the leading site of Bangladesh www.toolsbd.com Many questions arrive in the potential customer's mind regarding the company, the products, orders, delivery system, payment system as many more! This basic directory answers the preliminary and basic questions of the customers, we have faced in various events in social media.

Suggestions are asked from YOU!, if you have any:
info@toolsbd.com
+8801977 88 5005

www.toolsbd.com

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Frequently Asked Questions (F.A.Q.) for Toolsbd.com

  1. 1. Official “Frequently Asked Questions (F.A.Q.)”- Answered by ToolsBD.com ( www.toolsbd.com ) ©ToolsBD.com | 2015 || www.toolsbd.com | info@toolsbd.com | +88- 01977 88 5005 | Dhaka, Bangladesh Page1 1. What’s the name of the company? Answer: Tools BD (www.toolsbd.com) 2. What’s the mother company? Answer: Aeonex Group (www.aeonexgroup.com) 3. When did it establish? Answer: 7th April, 2012.Started with the journey with a Facebook page, named “Digitech”. After renovation and by new Dreamer, “Tools BD” was registered 19th January, 2013 in the order of Proprietorship by a Young Entrepreneur Mr. Redwan Ferdous. It has updated Trade License, VAT Registration, Bank Account and all other necessary documents for legal business flow. 4. Is there any permanent address/office of this company? Answer: Yes, it has a well decorated & a nice office. Also a large inventory to serve the nationwide customer instantly and effectively. 5. What’s the Postal and Physical address of it’s office? Answer: ToolsBD.com Motijhil, Dhaka-1203 As an Online Store, We DISCOURAGE PHYSICAL VISIT TO COLLECT PRODUCTS. Rather we APPRECIATE to order through online and a hassle-free Home Delivery!! 6. How can I find a product’s availability? Answer: you can see it from our website using “Search Box” on the top right of “Home Page” and for the confirmation you can call us to the number (+88 01977 88 5005) given in the website. Either You can Mail us at “info@toolsbd.com”. Or you can do open and private communication using our Official Facebook Fan Page
  2. 2. Official “Frequently Asked Questions (F.A.Q.)”- Answered by ToolsBD.com ( www.toolsbd.com ) ©ToolsBD.com | 2015 || www.toolsbd.com | info@toolsbd.com | +88- 01977 88 5005 | Dhaka, Bangladesh Page2 7. How can I buy a product? Answer: At first u have to register / Open an account in Our Website. It’s EASY and Of course FREE!! We do not need any Registration “Approval” right now. So you can just register and Start shopping! Place an order by clicking “Add to Cart” of your desired product along with “quantity”. Add products to your online cart until your shopping finishes! You can see the added products with quantity along with “Total Amount” in the mid of shopping to ensure whether any necessary is added or not. Or whether, your budget is exceeding or not ! After Finishing Adding products, Check the complete Cart Checklist, Mention the COMPLETE ADDRESS of Place to delivery and click on “Checkout”. The ORDER is been Placed Successfully!! You can check the Pictorial Guideline in this link: http://www.slideshare.net/aeonexgroup/how-to-order-on-tools-bdcom You can download it to your machine for future reference!! After receiving your order, we will confirm you via email and/or cell phone. Then we will deliver the product to your mentioned delivery address and you will pay after receiving all your products in your hand. It’s easy and hassle-free, isn’t it? :) 8. Do you provide home delivery service? Answer: yes. Only in “Dhaka Metropolitan City”. Soon, we will cover the whole nation under “Home Delivery” and “Cash on Delivery (COD)” service. 9. Is there any delivery charge? Answer: Yes, it is just taka 65.This FLAT RATE is applicable for all over the country. 10. Is there any time limitation for delivery? Answer: we generally deliver products within 24-48 hours in Dhaka city. For outside Dhaka we deliver products within 72 hours, naturally its been delivered within 24-35 hours. But based on political and environmental condition, it may vary indefinitely.
  3. 3. Official “Frequently Asked Questions (F.A.Q.)”- Answered by ToolsBD.com ( www.toolsbd.com ) ©ToolsBD.com | 2015 || www.toolsbd.com | info@toolsbd.com | +88- 01977 88 5005 | Dhaka, Bangladesh Page3 11. Clients of outside of Dhaka city get Cash on Delivery service? Answer: Yes. Via S.A. Paribahan Courier Service/ Sundarban Courier Service. 12. Can anyone order any product which is not consist/available in your website? Answer: Sure. We take orders for both “Local” and “International” sourcing. Within a pre-scheduled short time, we deliver products at your home’s door! 13. If any product is mentioned in your site, but “out of Stock”, then can we buy it? Answer: In case of “Out Of Order” state for a product, our website automatically takes “Pre-Order”. Within the shortest time possible, whenever, we will refill the product in our inventory, the valuable client will get “Email Notification” as well as “Phone Call” for the news of product availability. 14. Why your site does not show the Stock for a particular product? Answer: Actually, it’s our business policy. Yes, We do not show our real stocks, but we Do Not Play with Our valuable client’s Need. We even source after our office hours to serve our clients, to show respect their BELIEF on us. 15. How can I get the Update of new products arrival? Answer: Please LIKE and keep an eye on our official fan page (www.facebook.com/tools.bangladesh) . and also You can Join our Official Group (https://www.facebook.com/groups/toolsbd/) . We update our new arrivals on Facebook. For twitter, you can follow us! (https://twitter.com/toolsbd) Our latest brochures are updated in regular interval on Slideshare.net! Please search “ToolsBD” there. 16. Do you have Fax or TNT number? Answer: Yes. It’s +88 02 9580449. (Only 9.30 A.M. to 6.00 P.M. on working days) It’s also a symbol of our credentialed and establishment of title of strength of the company. 17. Official Mobile Phone Number? Answer: +88 01977 88 5005.
  4. 4. Official “Frequently Asked Questions (F.A.Q.)”- Answered by ToolsBD.com ( www.toolsbd.com ) ©ToolsBD.com | 2015 || www.toolsbd.com | info@toolsbd.com | +88- 01977 88 5005 | Dhaka, Bangladesh Page4 For specialized Service, like PCB/ Technical Support/ warranty etc, after communicating in this number, we will suggested new numbers. 18. How many “Mobile Banking Account” do you support? Answer: All the available, popular mobile banking service is supported by ToolsBD.com as well as Aeonex Group. All the mobile account number is same: +88 019 77 88 5005 List: > DBBL Mobile Banking > Bkash >M-Cash >U-Cash >OK Banking >IFIC Mobile Banking >Trust Bank mobile banking > Q-Cash > Sure Cash We always to provide the Maximum support and FLEXIBILITY to our valuable clients. So that they can easily do shopping and trade with us. 19. Do you have the facility of Online payment via Credit Card/ Debit Card? Answer: Yes. Within short period of time, we are going to implement online payment gateway in our site, where you can easily use any VISA/ MasterCard to pay us. Happy Shopping!!! www.toolsbd.com

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