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20220205_[JUMPSTART} LUKKID_Understand Customer (Empathy 101).pdf

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20220205_[JUMPSTART} LUKKID_Understand Customer (Empathy 101).pdf

  1. 1. L U K K I D
  2. 2. LUKKID Designing Collaborative Innovation L U K K I D
  3. 3. • • • • L U K K I D
  4. 4. Source: The Economist L U K K I D
  5. 5. Source: Reuter L U K K I D
  6. 6. Image source: Mckinsey (2020)
  7. 7. Image source: Mckinsey (2020)
  8. 8. L U K K I D
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  11. 11. L U K K I D Source: Youtube(Facial fitnessPao)
  12. 12. L U K K I D Source: Youtube(Facial fitnessPao)
  13. 13. Source: Youtube(Facial fitnessPao)
  14. 14. “ L U K K I D
  15. 15. Place full image here and order ‘Send to back’ Source: Ministry of Health, Thailand L U K K I D
  16. 16. “ L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  17. 17. L U K K I D
  18. 18. “ L U K K I D
  19. 19. L U K K I D
  20. 20. L U K K I D • • • WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL Image source: RallyPoint
  21. 21. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL Image source:Mindfulambition
  22. 22. L U K K I D
  23. 23. “ L U K K I D
  24. 24. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  25. 25. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  26. 26. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  27. 27. Photo by Ola Mishchenko on Unsplash
  28. 28. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  29. 29. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  30. 30. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  31. 31. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  32. 32. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  33. 33. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL LISTEN TO WHAT IS SAID AND WHAT IS NOT SAID
  34. 34. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  35. 35. L U K K I D
  36. 36. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  37. 37. “ L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  38. 38. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  39. 39. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  40. 40. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  41. 41. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  42. 42. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  43. 43. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  44. 44. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  45. 45. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  46. 46. L U K K I D
  47. 47. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  48. 48. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  49. 49. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  50. 50. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  51. 51. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  52. 52. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  53. 53. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  54. 54. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  55. 55. L U K K I D
  56. 56. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D Image source: Unsplash
  57. 57. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  58. 58. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  59. 59. L U K K I D Image source: Unsplash
  60. 60. L U K K I D
  61. 61. L U K K I D Image source: Unsplash
  62. 62. L U K K I D Image source: Sanook
  63. 63. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  64. 64. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D Image source: Unsplash
  65. 65. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D Image source: Unsplash
  66. 66. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  67. 67. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  68. 68. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  69. 69. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL Image source: Slideshare
  70. 70. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL Source: Google Trends
  71. 71. Source: Google Trends L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  72. 72. 1 2 3 L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  73. 73. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  74. 74. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  75. 75. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
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  77. 77. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  78. 78. L U K K I D Image source: Unsplash
  79. 79. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D Image source: Unsplash
  80. 80. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  81. 81. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  82. 82. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  83. 83. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  84. 84. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  85. 85. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  86. 86. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  87. 87. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  88. 88. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  89. 89. L U K K I D JANE Jane Jane
  90. 90. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  91. 91. L U K K I D
  92. 92. L U K K I D
  93. 93. Feedback = GIFT L U K K I D
  94. 94. FEEDBACK L U K K I D ?
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  97. 97. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
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  99. 99. L U K K I D • • • WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL Image source: RallyPoint
  100. 100. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL Image source:Mindfulambition
  101. 101. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL LISTEN TO WHAT IS SAID AND WHAT IS NOT SAID
  102. 102. WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL L U K K I D
  103. 103. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  104. 104. L U K K I D WWW.LUKKIDGROUP.COM l STRICTLY CONFIDENTIAL
  105. 105. L U K K I D
  106. 106. L U K K I D Image source: Miro
  107. 107. L U K K I D Image source: Miro
  108. 108. L U K K I D Image source: Miro
  109. 109. LUKKID Designing Collaborative Innovation L U K K I D
  110. 110. L U K K I D

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