1.
The User Experience of Management
Adrian Howard
(@adrianh)

2.
It’s not your
job any more

3.
https://en.wikipedia.org/wiki/File:Mary_Parker_Follett_(1868-1933).jpg
“Management is the art of getting
things done through people”
— Mary Parker Follett

4.
Makers' Schedule
vs
Managers' Schedule

5.
Meetings are a waste of time

6.
Meetings are a waste of time?

7.
Meetings are a waste of time?

8.
User research is a waste of time?

9.
1. One-on-ones
2. Meetings
3. Job Descriptions
4. Job Interviews
5. Career Paths
6. Gemba Walks
User Interview
Facilitation/Workshops
Persona/Stories
Behavioural interview
Service Design
Ethnography

10.
One-on-ones

11.
Active Listening

12.
http://en.wikipedia.org/wiki/File:Christopher_Macsurak_Fran_Lebowitz.jpg
– Fran Lebowitz
“The opposite of talking isn't listening
The opposite of talking is waiting”

13.
SHUT THE
F**K UP

14.
Reflection

15.
– Arthur Bloch
“Every clarification
breeds new questions”

16.
Can you tell me
more about … ?

17.
Ask for stories

18.
Open questions

19.
Non-leading questions

20.
Observations vs Insights

21.
Meetings

22.
Job Descriptions

23.
"Knowledge of the latest software UX methodologies"
"User flows, wireframes, visual mock-ups and usability testing"
"Experience using HTML, Axure RP and/or Balsamiq for
mockups"
"advanced understanding of HTML, CSS, JavaScript and JQuery
Skills"
"3 years working with Sketch and Invision"

24.
3 years Candy Crush Experience

25.
https://medium.com/@tsharon/pre-membership-design-team-lead-at-wework-ux-75053290e668#.zg0ff6srv

26.
Job Interviews

27.
https://en.wikipedia.org/wiki/File:Blank_whiteboard.JPG

28.
https://en.wikipedia.org/wiki/File:Blank_whiteboard.JPG

29.
Career Paths

30.
http://rosenfeldmedia.com/books/service-design/

31.
https://www.youtube.com/watch?v=CNhpzw3Lmro

32.
Going to the Gemba

33.
https://www.flickr.com/photos/philliecasablanca/3344142642

34.
Ethnographic Field Work

35.
1. One-on-ones
2. Meetings
3. Job Descriptions
4. Job Interviews
5. Career Paths
6. Gemba Walks
User Interview
Facilitation/Workshops
Persona/Stories
Behavioural Interview
Service Design
Ethnography

36.
The UX Style of Management

37.
Do those served grow
as persons? Do they,
while being served,
become healthier,
wiser, freer, more
autonomous, more
likely themselves to
become servants?
— Robert K. Greenleaf

38.
Questions?
Agile & Lean UX News — bit.ly/leanuxnews
Adrian Howard (@adrianh)
quietstars.com
“I get it you should too” — @tonytphd
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(and your stories)