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How To Talk To Earthlings

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How To Talk To Earthlings

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To build great teams you need to understand people. One of your core skills as a leader should be the ability to have effective conversations with your team, the rest of your organisation, and your customers.

Unfortunately the ability to have an effective conversation is often seen as an innate skill that cannot be improved — and I see people making the same easily fixed mistakes again and again.

This session will help you get the most from your conversations. We’ll demonstrate common mistakes, and introduce you to simple proven techniques used by user researchers, therapists, salespeople, and others.

You’ll come away with a new way to look at conversations, along with practices you can use everywhere from retrospectives to interviewing job candidates.

To build great teams you need to understand people. One of your core skills as a leader should be the ability to have effective conversations with your team, the rest of your organisation, and your customers.

Unfortunately the ability to have an effective conversation is often seen as an innate skill that cannot be improved — and I see people making the same easily fixed mistakes again and again.

This session will help you get the most from your conversations. We’ll demonstrate common mistakes, and introduce you to simple proven techniques used by user researchers, therapists, salespeople, and others.

You’ll come away with a new way to look at conversations, along with practices you can use everywhere from retrospectives to interviewing job candidates.

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How To Talk To Earthlings

  1. 1. How to talk to Earthlings Adrian Howard (@adrianh) https://www.flickr.com/photos/q80_outsider/6291506844/
  2. 2. https://en.wikipedia.org/wiki/File:Mary_Parker_Follett_(1868-1933).jpg “Management is the art of getting things done through people” — Mary Parker Follett
  3. 3. 1-1
  4. 4. Not listening
  5. 5. SHUT UP
  6. 6. http://en.wikipedia.org/wiki/File:Christopher_Macsurak_Fran_Lebowitz.jpg – Fran Lebowitz “The opposite of talking isn't listening. The opposite of talking is waiting”
  7. 7. STAY QUIET
  8. 8. Not hearing what was said
  9. 9. Can you tell me more about … ?
  10. 10. – Arthur Bloch “Every clarification breeds new questions”
  11. 11. Asking about the future
  12. 12. https://www.flickr.com/photos/svenstorm/4452323687/sizes/o/
  13. 13. Ask for stories
  14. 14. Leading questions
  15. 15. Ask open questions
  16. 16. Being disrespectful
  17. 17. Be polite
  18. 18. Don’t be scary
  19. 19. Remember your body language
  20. 20. Trusting your memory
  21. 21. Write up your notes
  22. 22. Insights vs. Observations
  23. 23. http://memegenerator.net/instance/54379154
  24. 24. STALK before you TALK before you SELL before you BUILD
  25. 25. Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? — Robert K. Greenleaf
  26. 26. Shut up. Stay quiet. Reflect back. Ask for Stories. Insights vs Observations. https://www.flickr.com/photos/q80_outsider/6291506844/
  27. 27. Thanks! Adrian Howard (@adrianh) adrianh@quietstars.com bit.ly/leanuxnews https://www.flickr.com/photos/q80_outsider/6291506844/

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