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Short Term Car Lease in Europe - Travel Booklet 2013


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Short Term Car Lease in Europe - Travel Booklet 2013

  2. 2. USER’S GUIDE 2013 YOUR NEW CAR This booklet contains answers to all the questions you have about your vehicle, from pick-up to drop-off. EDITORIAL Thank you for choosing Renault Eurodrive for your stay in Europe. At Renault, we have always believed that cars should be suited to everyone’s life style and everyone’s expectations. This ambition is reflected in our quest for mobility that is sustainable and environmentally friendly, and for safety and quality that can be accessed by the masses. These traveling instructions contain comprehensive information on how to use Renault Eurodrive. The information contained in the booklet is also available online at Our team is dedicated to ensure that you are a satisfied customer. Do not hesitate to send your suggestions and complaints to or We wish you a pleasant stay in Europe at the wheel of your Renault or your Dacia and thank you again for choosing Contents 04 Picking up your car Renault Eurodrive. 06 Insurance / assistance 08 Changing your contract 09 Your Eurodrive First program 10 Returning your car Sophie PONSAILLE 12 Pick-up and return centers Director Renault Courte Durée 14 Checklist02 03
  3. 3. PICKING UP YOUR CAR PICK-UP PROCEDURE Please present: n our passport (or identity card), yBefore you get there n copy of your Renault Eurodrive contract. aTo make the most of your stay in Europe with nothing to worry about, do not forget the first step in your Your spouse, domestic partner or a family member may also pick up the car and drive it, provided theyTravel Booklet: making advance reservations for the exclusive services of our First Class partners in the present an authorization document with your signature.Eurodrive First program (See page 9). Your domestic partner must, in addition to this authorization document, present a certificate proving yourTo ensure you don’t forget anything, we have one other piece of advice: refer to the “What to do before partnership or a sworn statement of partnership with your leave for Europe” checklist, on page 14. You will be presented with several items:when you get there n ehicle registration papers, v Caution! These items are to be returned n European accident report standard form with instructions, a with your vehicle. You will bePlease remember that, in order to get your vehicle delivered in time, your delivery center must have your billed for any missing items. n n insurance certificate, aflight or train* number. n n insurance assistance booklet, aIf you do not have a flight/train* number and did not provide a walk-in time when placing your reservationthen you must contact your delivery center for an appointment at least 3 business days before the n wo keys (or cards) for the vehicle, tscheduled delivery date. n safety kit (fluorescent vest + and warning triangle). aIMPORTANTRight before or during your trip if your flight, train* or arrival time changes, please contact your IMPORTANTpick-up center as early as possible so that they can prepare for your new arrival schedule. For allother changes please contact us by email at or call (888) 532-1221 during Drivers must be at least 18 years old and possess a driver’s license valid for use in the country orour regular business hours. countries they intend to visit.Always refer to the information about your pick-up center in the “Pick-up and drop-off centers”sections on pages 12-13, or the detailed information sheet for your delivery center that youreceived from your Eurodrive agent. Fuel information Caution!The delivery center representative will wait for you for 30 minutes after the agreed walk-in time Corresponding fuel terminology The fuel type to be used with yourand for 1 hour after your flight/train* arrival time. vehicle is marked inside the fuel ENGINE FUEL NAME AT PUMP cap: “GO” means diesel, “ES”Please make sure that you call your delivery center within one hour of your flight or train* arrival to means gasoline/petrol. Gasoline Super unleaded Sans plomb SP 95 / SP 98 Eurodrive is not responsible formake sure they know you have arrived and tell them when you will be ready for your pick-up. Unleaded / Gasoline/petrol any cost related to you running Gasolina sin plomo 95 out of fuel.* Where a train station pick-up is available. Gasolina sin plomo 98 caution! Diesel (DCI) Diesel Diesel / Gazole / Gas-oil n he regulations, highway codes T and procedures in the event of an accident or damage may differ from IMPORTANT one country to another. You are responsible for your travel in Europe. For safety reasons, the cars are delivered with just Therefore, remember to refer to the enough fuel necessary to reach the nearest gas specific regulations that apply in station (usually about one gallon). each country.04 05
  4. 4. INSURANCE / roadside ASSISTANCE CLAIMS IN THE EVENT OF INCIDENTS To benefit from your insurance and assistance What to do in case of breakdown, coverage you must always report the incident: accident, fire, vandalism or theft? n either with an accident report with a third party Procedures that must be followed: (check the insurance policy number of the third partyDRIVE with PEACE OF MIND and make sure he/she signs the document), - BREAKDOWN 1 + 6 - Accident 1 + 2 + 4 + 5 + 6 Exclusive features of Renault n a full declaration within 24 hours (giving a detailed orYOUR RENAULT OR YOUR DACIA IS PROTECTED: Eurodrive - OTHER 1 + 3 + 4 + 5 + 6 explanation of the incident circumstances, includingn by the manufacturer’s warranty in case of breakdown ASSISTANCE TO ENSURE YOUR the vehicle registration number, date, location, and 1 all (24/7) : ✆ +33 (0)1 49 65 24 04 Cn by the the zero-deductible multi-risk insurance included in PEACE OF MIND damage noted on the vehicle). 2 arefully fill out both sides of the European C your Renault Eurodrive contract in case of accident, theft, Comprehensive assistance Cases of vandalism or theft, must be reported accident report. attempted theft, fire, vandalism, broken windows, flat tires, – and more! to the police and the original report must be sent 3 Report the incident to the police. lost keys or wrong fill-up In the event of a breakdown or to GSAE. The document must be faxed to the accident, you are covered by a following number: +33 (0)1 76 89 00 47. Without a 4 F ax your European accident report toYOUR VEHICLE IS COVERED IN 42 EUROPEAN COUNTRIES comprehensive insurance policy with declaration, the insurance company will not pay any  +33 (0)1 76 89 00 47 or callAndorra, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, no “deductible”, and assisted 24/7, indemnity. The same applies to damages or incidents ✆ +33 (0)1 76 84 96 96Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great even in case of flat tires, loss of keys or affecting rental vehicles provided after the incident. 5 S end the originals to the following address:Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, GSAE Renault Eurodrive immeuble vendômeLuxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, putting the wrong fuel in the tank. JustRepublic of Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, call + 33 (0)1 49 65 24 04 if you 12/14, rue du CentreSweden, Switzerland, Turkey, Vatican. need assistance. 93197 Noisy-le-Gd Cedex, France Caution! If the administrative documents are lost or stolen 6 I f the vehicle is left in a Renault or Dacia garage, always leave the registration documentsEXCLUSIONS (e.g. registration documents), you must report the incident to the local police and contact RCD on inside the vehicle. Caution! +33 (0)1 76 84 96 96.n The Eurodrive contract does not cover impound costs, fuel Remember Renault Eurodrive insurance leaking, mechanical incidents caused by vehicle misuse, and assistance does not cover Kosovo and mechanical incidents caused by towing, snow tires and the Turkish part of Cyprus. YOUR REPLACEMENT VEHICLE chains. Neither does it cover fines or parking tickets, telephone, restaurant/bar, fuel or toll expenses, vehicle Useful info n If your Renault Eurodrive vehicle needs to be - Do not accept additional insurance coverage servicing costs, or expenses that the beneficiary was n ou are no longer insured after the Y temporarily replaced by a regular car rental, that may be offered by the car rental agent. expected to pay as part of the planned stay in the place expiration date of your insurance please be aware of the following: - Please return your rental at the car rental of the incident (e.g. accommodation), or in cases of force certificate, and if you drive in a country - You will be required to present a credit card lot with a full tank of gas and NOT at a majeure (strikes, riots or “acts of god”, etc.). not mentioned in the list above. for the imprint, this procedure is standard with Renault Eurodrive center.n The contract does not cover events resulting from n Never leave the registration documents car rentals. participation in sport competitions, bets and matches. and the spare keys in a parked vehicle.n the event of theft, compensation is payable only for In stolen items mentioned in the police report, and only on very important! presentation of the original invoices or receipts. Should any of the incidents described above occur, you MUST calln Also, in cases of theft, no compensation is payable for expenditure incurred in replacing identity papers, boxes and Renault Assistance at +33 (0)1 49 65 24 04 BEFORE taking any bags left on the roof or any items inside such containers. action. Even if you are at a Renault repair shop, Renault Assistancen Limitations apply. See the Renault Eurodrive general terms must be notified first. Renault Assistance will make the final and conditions for more details. determination on what is and what is not reimbursable. Dialing Instructions: When you are in France dial (0) without international code. When calling from outside of France dial international code +33 without the (0).06 07
  5. 5. CONTRACT MODIFICATIONS YOUR EURODRIVE FIRST PROGRAMEXTENDING YOUR CONTRACT Add fun to your stay in Europe with our Eurodrive First advantage program. Eurodrive First offers you a package of benefits and trade discounts from companies, which we haveYou may extend the length of your contract following the delivery of your vehicle, within the limits of the specially selected for you.expiration date of the vehicle’s registration certificate. To do so, contact Renault Eurodrive Monday to These are highly reputable partners that symbolize the unique French “Art of Living” and will add theFriday from 9 am to 4 pm, excluding public holidays: finishing touches to your stay, satisfying you whether you are a single traveler, a family or a group.n from France : ✆ 01 76 84 99 00  01 76 89 07 93 You can access these offers as soon as you have signed up for your Eurodrive contract, and fromn from outside of France : ✆ +33 1 76 84 99 00  +33 1 76 89 07 93 wherever you are, by using a dedicated Internet portal.You will be asked to supply the following information:n the registration number of your vehicle or your Renault Eurodrive contract number,n the number and expiration date of your credit card (the only authorized method of payment), Our First Class partnersn the date you want to extend the contract to,n an address, an e-mail address or fax number so we can send you a new insurance certificate. You benefit from exclusive offers available from our partners indicated below:Caution! n o delight your taste buds TIf you haven’t extended your contract with Renault Eurodrive, use of the vehicle becomes illegal after the date of the - The great Brasserie Flo restaurantsoriginal contract.In addition, the customer and their passengers are no longer insured. The driver alone will be liable for damages caused n o satisfy your hunger for leisure activities and your thirst for Tto third parties. culture - Bateaux Parisiens - Paradis Latin - Musée Grévin EXTENSION COSTS IN 2013 IMPORTANT - France Miniature 34€ per day for Renault models n amily entertainment F Extension fees must be paid by 24€ per day for Dacia models - Parc Astérix credit card. - La Mer de sable n or fans of splendid 18 hole courses F - olfy: the biggest golf chain in France, with courses in five G European countriesCHANGING YOUR CONTRACT IMPORTANT n or an optical brand with a reputation for quality F - Vision PlusYou have 30 calendar days before your delivery date to If feasable the following changeschange your Renault Eurodrive contract at no cost or cancel to your contract may be chargedyour contract for a $50 fee. $500 if requested in less than To learn more and take 30 days before your pick-up date: advantage of these offers - vehicle change Log on now to your dedicated client - pick-up location change account at - name/contract holder change Your login ID is your contract number, and your password is your surname - order cancellation (as given on the order form).0804 09
  6. 6. RETURNING YOUR CARDROP-OFF PROCEDURES IMPORTANT ITEMS TO BE RETURNED IMPORTANTCustomers are required to call their return center three Always refer to the “Pick-up and n the vehicle, You will be billed for any missingbusiness days before the scheduled drop-off date. drop-off centers” (pages 12 and n both of the vehicle’s keys or cards, items on return (documentsAll the information you need will be supplied 13) for contact details about each mentioned above, keys or cards, n the registration documents,during this call. You will be expected no later center. vehicle equipment). n the warranty booklet and the driver’s handbook,than 30 minutes after the arranged time. You will be charged fees for not n the safety kit (reflective jackets and red triangle), returning the vehicle to a Renault n he fully completed European accident report, if you have t Eurodrive center.If you need to change the drop-off time: had an accident,Let your return center know as soon as possible n the SD card for the GPS, ifso equippedabout any change in drop-off times, so that yourlocal attendant can arrange the drop-off. n the remote controls, if any included.If you need to change the drop-off location: Caution!To return your car to a different center from the one If you need to extend your lease or you return your vehicle late aninitially selected, contact the center of your choice no later extension fee will be charged, (see page 8) for more details.than three business days before return date to make anappointment (see details of the centers on pages 12 to 13). When returning your vehicle please make sure you take all your personal belongings as Renault won’t be responsible for any itemsWhen returning your car outside of France at a different left behind.location than stated on the contract, additional fees will apply.If you need to return your vehicle early:n he first 21 T days are never refundable.n deductible A of 10 days will be applied to the number of unused days for which you may claim a refund.n lease contact P your agent for more details.1004 11
  7. 7. PICK-UP AND This chapter contains a list of our pick-up and dropoff centers in France and Europe, plus their contact details where you will need to make an appointment before picking up or dropping off your vehicle.RETURN CENTERS Dialing Instructions: When you are in the same country dial (0) without international code. When calling from outside of the country dial international code (e.g., +31) without the (0).IN FRANCE IN EUROPE Caution!• Avignon / Airport • Amsterdam / Schiphol airport• Avignon / TGV train station • Amsterdam / TGV train station - or pick-ups: if you do not provide a F• Avignon / City • Barcelona / Airport flight/train* number or a walk-in time, then you Amsterdam +31 (0)20 890 38 46 London +44 (0)20 881 996 91 Paris-Cdg +33 (0)1 48 62 37 53• Biarritz / Anglet airport • Brussels / Zaventem airport must make an appointment with your center no later than 3 business days before the agreed Avignon +33 (0)4 26 07 74 54 Lyon +33 (0)4 72 48 42 02 Porto +351 22 996 64 27• Bordeaux / Mérignac airport • Frankfurt / Mörfelden airport• Brest / Guipavas airport • Geneva / Cointrin airport pick-up date**. Barcelona +34 93 184 56 71 Madrid +34 91 329 29 11 Rome +39 0 665 001 456• Calais / Harbor • Lisbon / Airport - We will wait for you up to 30 minutes Biarritz +33 (0)5 24 62 06 62 +34 91 329 27 10 Santiago-de-Compostela• yon / Saint Exupéry TGV train station L • London / Heathrow airport maximum beyond the agreed walk-in time and Bordeaux +33 (0)6 74 78 65 08 Marseille +33 (0)4 42 14 31 49 +34 981 58 64 44• Lyon / Saint Exupéry airport • Madrid / Barajas airport one hour after flight or train arrival time.• arseille / Marseille Provence M • Milan / Linate airport - Please make sure that you call your delivery Brest +33 (0)6 63 05 88 79 Milan +39 0240 708 236 (saturday) +34 608 98 17 49 airport • Milan / Malpensa airport center within one hour of your flight or train Brussels +32 (0)2 721 05 92 Montpellier +33 (0)6 08 02 26 11 St-Louis +33 (0)3 89 89 70 00• ontpellier / Montpellier M • Milan / City arrival to make sure they know you have arrived +32 (0)2 800 09 73 +33 (0)6 81 08 81 14 Strasbourg +33 (0)3 88 49 11 07 Méditerranée airport • Munich / F.J. Strauss airport and tell them when you will be ready for your• Nantes / Airport • Porto / Sa Carneiro airport pick-up. +32 (0)2 800 09 74 Munich +49 (0)69 33 29 62 46 Toulouse +33 (0)5 40 80 43 12• Nantes / TGV train station • Rome / Fiumicino airport - or drop-offs: you must make an appointment F Calais +33 (0)6 07 32 15 43 Nantes +33 (0)2 40 75 73 51 Vigo +34 98 625 10 88• Nice / Nice-Côte d’Azur airport • antiago de Compostela / Airport S with your center no later than 3 business days Frankfurt +49 (0)69 257 385 652 Nice +33 (0)4 92 29 13 83 Zurich +41 (0)43 500 42 04• Paris 16e / City center • Santiago de Compostela / City before the agreed drop-off date*.• Paris Orly / Airport • Vigo / City Geneva +33 (0)6 84 97 25 47 Paris 16e +33 (0)1 40 71 72 40 * Where a train station pick-up is available.• Paris-CDG / Airport • Zurich / Kloten airport Lisbon +351 21 846 27 97 Paris Orly +33 (0)1 49 75 13 50 **  Detailed information about the operating hours at• aint-Louis – Bâle-Mulhouse S your pick-up or drop off location is available in the / Airport corresponding location sheet.• aint-Louis – Bâle-Mulhouse S / City• Strasbourg / Entzheim airport• Toulouse / Blagnac airport NETHERLANDS UNITED-KINGDOM Amsterdam GERMANY London BELGIUM Calais Brussels Frankfurt Notes Strasbourg Paris Brest Munich Saint-Louis Zurich FRANCE Switzerland Nantes Geneva Bordeaux Lyon Toulouse Milan Avignon ITALY Santiago de Biarritz Montpellier Compostela Marseille Nice Vigo Rome Barcelona Porto Madrid PORTUGAL SPAIN Lisbon Airport Ferry TGV City1204 Terminal Train Station 13 
  8. 8. drive with CHECKLIST peace of mind Before you leave for Europe: I nform your delivery center of your flight or train* number. I f you do not have a flight/train* number, make an appointment with your delivery center (at least three business days before the pick-up date shown on your order form). C arefully read the “User’s Guide” in this travel booklet (pp. 4-11), which provides all the necessary information, from pick-up to drop-off. B ring a copy of your Renault Eurodrive contract. B ring this travel booklet. B ring authorization document where applicable (see p. 5). When you drop off your vehicle: Make sure you have not left any personal belongings in the vehicle. Return: buy a new Renault or Dacia vehicle both of the vehicle’s keys or cards, at a great price through the registration documents, YOUr eurodrive agent the warranty booklet and the driver’s handbook, Soon after your arrival at the airport, pick up your new vehicle from one of our the safety kit (reflective jackets and red triangle), 40 centers in Europe and get on your way knowing you are fully covered with the SD card for the GPS, if so equipped serenity assistance. the GPS remote control, if any t he fully completed European accident report, if you have had an accident.14 * Where a train station pick-up is available. 
  9. 9. Travel bookletvacation with peace of mind ( all reasonable efforts have been made to ensure the accuracy of the information provided, due to Renault’s policy of continuousimprovement all particulars contained are subject to constant revision and Renault reserves the right to change, alter or modify, amongother things, specifications and services without any notification at any time. Date of publication: February 2013.Photography credits: AGNETTI Sébastien / BERNIER Anthony / CURTET Patrick / DE BOURGIES Stéphane / DITTRICH Suzanne / LEMAL Jean Brice / RenaultMarketing 3D Commerce / Mundocom - grAphic design :