Download Travel Booklet - Renault USA

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Download Travel Booklet - Renault USA

  1. 1. USER’S GUIDE YOUR NEW CAR This chapter contains answers to all the questions you have about your vehicle, from pick-up to drop-off. Editorial Dear client, thank you! Thank you for choosing Renault Eurodrive for your stay in Europe. At Renault, we have always believed that cars should be suited to everyone’s life style and everyone’s expectations. This ambition is reflected in our quest for sustainable and environmentally friendly mobility, for safety and for quality we want to offer to every customer. All of our teams are dedicated to your satisfaction. These travelling instructions contain comprehensive information on how to use the Renault Eurodrive system. This booklet is a precious guide to finding the right information and the right contact. This information is also available online at our website, www.renault-eurodrive.com. We wish you a pleasant stay in Europe driving your Renault or your Dacia and thank you again for choosing Renault Contents 04 Picking up your car Eurodrive. 06 Insurance / assistance 08 Contract modifications 10 Returning your car 12 Pick-up and return centers Sophie PONSAILLE 26 CHECK-LIST Directeur de Renault Courte Durée02 03
  2. 2. PICKING UP YOUR CAR PICK-UP PROCEDURE Please present: n our passport (or identity card), yYOUR ARRIVAL n copy of your Renault Eurodrive contract. aPlease remember that, in order to pick up your car in the best possible conditions, you must provide your Your spouse, partner or a family member may also pick up the car and drive it, providing they present andelivery center with your appointment details or your flight number. authorized document with your signature.If you do not have a flight number, then please contact your delivery center for an appointment at Your partner must, in addition to the authorized document, present a certificate proving partnership or aleast 3 working days before the scheduled delivery date. sworn statement of partnership with your signature.IMPORTANT You will be presented with several items: Caution! n ehicle registration papers, v These items are to be returned n European accident report with instructions, a with your vehicle. You will beIf you change your flight, train or arrival date and time, please contact our pick-up center as quickly billed for any missing items.as possible so that we can welcome you in the best possible conditions. n n insurance certificate, aWe will wait for you for 30 minutes after the agreed time and for 1 hour after the actual arrival of n n insurance assistance booklet, ayour flight. n wo keys (or cards) for the vehicle, tAlways refer to the information about your pick-up center in the “Pick-up and drop-off centers” n safety kit (fluorescent vest + and warning triangle). achapter on page 12, or the detailed information sheet for your center that you received from yourEurodrive agent. IMPORTANT Drivers must be at least 18 years old and possess a driving license valid for use in the country concerned. To find out more n he regulations, highway codes T and procedures in the event of an Fuel information Caution! ENGINE FUEL NAME AT PUMP The fuel type to be used with your accident or damage differ from vehicle is marked inside the fuel cap: one country to another. The vehicle Gasoline Super unleaded Super Sans plomb SP 95 / SP 98 “GO” means diesel, “ES” means Unleaded / Gasoline gasoline/petrol. you receive obeys French law. You Gasolina sin plomo 95 are responsible for your travel in Gasolina sin plomo 98 Europe. Therefore, remember to Diesel (dCi) Diesel Diesel / Gazole / Gas-oil refer to the specific regulations that apply in each country. IMPORTANT For safety reasons, the cars are delivered with the fuel necessary to reach the nearest gas station. Fill up the tank as soon as possible.04 05
  3. 3. INSURANCE / IN THE EVENT OF INCIDENTS EXCLUSIONSASSISTANCE OF YOUR CAR What to do in case of breakdown, n The Eurodrive contract does not cover, fuel leaking, mechanical incidents caused by vehicle misuse, mechanical incidents caused by towing, acident, fire, vandalism or theft? snow tires and chains. Neither does it cover finesPEACE OF MIND Below are a few recommendations: or parking tickets, telephone, restaurant/bar, - BREAKDOWN 1 + 6 fuel or toll expenses, vehicle servicing costs, orYour Renault OR YOUR DACIA is protected IMPORTANT - Accide nt 1 + 2 + 4 + 5 expenses that the beneficiary was expected to pay as part of the planned stayn n case of breakdown: by the manufacturer warranty. i - OTHER 1 + 3 + 4 + 5 In the event of damage, you must in the place of the incident (e.g. accommodation).n n case of accident, theft, attempted theft, fire, vandalism, i fill out: 1 Call (24/7): ✆ +33 (0)1 49 65 24 04 n The contract does not cover events resulting from broken windows, punctures, lost keys or fuel inversion: by the 2 - ither an accident report with a third e Carefully fill out both sides of the European holders’ participation in sports competitions, bets deductible-free multi-risk insurance in your Renault Eurodrive party (check the insurance policy accident report. and matches. contract. number of the third party and make 3 Report the incident to the police. sure he/she signs the document), 4 Fax your European accident report to:CLAIMS - r a detailed report (with detailed o  +33 (0)1 76 89 00 47 or call:n ou must always y make a declaration for your Eurodrive explanations of the circumstances, ✆ +33 (0)1 76 84 96 96 vehicle (details of the circumstances, police report). Without a including the registration number 5 end the originals to the following address: S declaration, the insurance company will not pay any refunds. and the date of the incident). GSAE Renault Eurodrive immeuble vendôme The same applies to damages or incidents affecting rental Cases of vandalism or theft must be 12/14, rue du Centre vehicles provided further to an incident with your temporary reported to the police and the original 93197 Noisy-le-Gd Cedex, France transit vehicle. report must be sent to GSAE. 6 f the vehicle is left in a Renault or In o not take out any additional insurance from the rental agency. d The document must always be faxed Dacia garage, always leave the registrationn f an occupant aged over 70 dies, the claimants shall not i to the following number: documents inside the vehicle. Caution! benefit from the guarantee protecting transported persons.  +33 (0)1 76 89 00 47. Conditions applying to the payment of costs If the administrative documents are lost or stolen (e.g. vary according to the time the vehicle is registration documents), you must report the incident to the local police and contact RCD on +33 (0)1 76 84 96 96. immobilized: In the event of theft, only the belongings mentioned in theYour vehicle is covered in 42 European countries n less than 10 days: hotel expenses or vehicle hire*. police report will be reimbursed, upon presentation of the original sale invoices.Andorra, Austria, Belgium, Bosnia Hercegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, n more than 10 days: hotel expenses, vehicle hire In the event of theft, the cost of obtaining new ID papersEstonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, or supply of a new Eurodrive vehicle, depending is not reimbursed. Never leave the registration documents andLiechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, on the expiry date of the contract*. the spare keys in a parked vehicle.Republic of Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, *See general sales conditions on your order form.Turkey, Vatican. Useful info Caution! ASSISTANCE FOR YOUR CAR n ou are no longer insured after the validity date of your Y Remember Renault Eurodrive insurance and insurance certificate, neither if you drive in a country not assistance does not cover Kosovo and the nIn the event of an accident, n your vehicle is replaced, If n he rental vehicle must be T Turkish part of Cyprus. theft, attempted theft or further to an incident , by dropped off with a full tank in mentioned in the list above. breakdown, customers must another rental vehicle supplied by a center operated by the rental n ll persons A that meet the conditions of eligibility of the call the following number: a conventional rental operator, you operator in question, and not in special «TT» status, can drive a «TT» vehicle. In this +33 (0)1 49 65 24 04 (24-7). will be required to submit a bank a Eurodrive drop-off center. case, the assistance conditions only apply if the holder Technical and material assistance card print. Never take out any of the registration document is present in the vehicle. will be provided additional insurance. as quickly as possible.06 07
  4. 4. CONTRACT MODIFICATIONSExtending your CONTRACT? CHANGING YOUR CONTRACT? IMPORTANTYou may extend the length of your contract following the delivery of your vehicle, within the limits of the You have 25 calendars to change or cancel your Renault The following changes to yourexpiration date of the vehicle’s registration certificate. To do so, contact Renault Eurodrive Monday to Eurodrive contract. contract will be charged 300€Friday from 9 am to 4 pm, excluding public holidays: if requested in the 24 days before pick-up date for:n In France: ✆ 01 76 84 99 00  01 76 89 07 93 - vehicle changen From outside France: ✆ +33 1 76 84 99 00  +33 1 76 89 07 93 - pick-up location changeYou will be asked to supply the following information: - name/contract holder changen the registration number of your vehicle or the number of your Renault Eurodrive contract, -cancel ordern the number and expiry date of your credit card (the only authorized payment means),n the date you want to extend the contract to,n an address, an e-mail address or fax number so we can send you a new insurance certificate.Caution! Caution!If you haven’t extended your contract with Renault Eurodrive, use of the vehicle becomes illegal after the date of the original contract. Conditions may vary from one country to another. Please contact yourIn addition, the customer and their passengers are no longer insured. The driver alone will be liable for damages caused to third Eurodrive agent for more details.parties. EXTENSION COSTS IN 2012 IMPORTANTRenault models PRICE PER DAY Extension fees must be paid byMODUS / WIND 20 euros credit card.CLIO HATCHBACK AND ESTATE / GRAND MODUS /KANGOO / GRAND KANGOO /MÉGANE BERLINE AND COUPÉ / MÉGANE ESTATE 25 eurosSCÉNIC / GRAND SCÉNIC / LAGUNA HATCHBACK /LAGUNA ESTATE / LAGUNA COUPÉ 30 eurosMÉGANE COUPE CABRIOLET /LATITUDE / ESPACE / GRAND ESPACE /TRAFIC LONG 35 eurosDACIA models PRICE PER DAYSANDERO 15 eurosLOGAN MCV / DUSTER 20 euros0804 09
  5. 5. RETURNING YOUR CARDROP-OFF PROCEDURES IMPORTANT ITEMS TO BE RETURNED IMPORTANTCustomers are required to call their return center three Always refer to the “Pick-up and n the vehicle, You will be billed for any missingbusiness days before the scheduled drop-off date. All the drop-off centers” chapter (pages 12 items on return (documents n both of the vehicle’s keys or cards,information you need will be supplied during this call. You will to 24) for contact details and more mentioned above, vehicle equipment). n registration documents, thebe expected no later than 30 minutes after the arranged time. information about each center. You will be charged fees for not n warranty booklet and the user manual, the returning the vehicle to a Renault n safety kit (reflective jackets and red triangle), the Eurodrive.If you need to change the drop-off time: Let yourreturn center know as soon as possible about any change n duly completed European accident report, if you have thein drop-off times, so that your local correspondent had an accident,can welcome you in the best possible conditions. n SD card of the GPS, the n infrared audio headsets, theIf you need to change the drop-off location: To return n remote controls theyour car to a different center from pick-up, contactthe center of your choice no later than three businessdays before return date (see details of the centerson pages 14 to 24). You will be billed for return fees Caution!outside France not settled when making your order. If you return the vehicle late (after the date mentioned on your contract), an extension fee will be charged (see page 8). Renault Eurodrive accepts no responsibility for personal belongings left behind in the vehicle.If you need to return your vehicle early: you maybenefit from a reimbursement for days not used,subject to a deductible of 7 days. You will be billed fora minimum 21 days. Please contact your agent.1004 11
  6. 6. PICK-UP AND RETURN CENTERS This chapter contains a list of our pick-up and drop-off centers in France and Europe, plus their contact details that you will need to make an appointment before picking up or dropping off your vehicle.1204 13
  7. 7. Caution! AVIGNON BARCELONA BIARRITZ – ANGLET- or pick-ups: if you do not send a flight number, then you must make an appointment with your center no later than 3 working days F before the agreed pick-up date*.- or drop-offs: you must make an appointment with your center no later than 3 working days before the agreed drop-off date*. F- You will wait up to 30 minutes maximum beyond the agreed time and one hour after flight arrival statement. RENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / M.D.S.*Detailed information about the opening hours of the switchboard at your pick up or drop off location is available in the appropriate location sheet. AVIA gas station Polígon Mas Blau II ZAC de Parme 16, boulevard St-Michel Carrer De L’Alt Camp nº 9 Allée de Galin 84000 Avignon 08830 Sant Boi De Llobregat 64600 Anglet Switchboard hours:IN FRANCE IN EUROPE All the telephone AMSTERDAM – SCHIPHOL Switchboard hours: Switchboard hours: Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 5:00 pm, numbers can be foundP15 AVIGNON P14 AMSTERDAM except on public holidays. except on public holidays. except on public holidays. on the detachable tab on +33 (0)4 26 07 74 54 +34 93 184 56 71 +33 (0)5 24 62 06 62P15 BIARRITZ P15 BARCELONA mds.avignon@mdsparc.com page 26. mds.barcelone@mdsparc.com mds.biarritz@mdsparc.comP16 BORDEAUX P16 BRUSSELS RENAULT EURODRIVE / M.D.S.P16 BREST P17 FRANKFURT Crowne Plaza HotelP17 CALAIS P17 GENEVA Planeetbaan 2, Hoofddorp Amsterdam 2132 HZ NetherlandsP18 LYON P18 LISBON PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICEP19 MARSEILLE P18 LONDON Daily. Daily. Daily. When your train or flight arrives, Once you have arrived and collected your When your train or flight arrives,P20 MONTPELLIER P19 MADRID Switchboard hours: as specified in your booking, call our luggage, use a public phone to contact as specified in your booking, call our Monday to Friday, from 9:00 am to 5:00 pm,P20 NANTES P19 MILAN representative on +33 (0)4 26 07 74 54 M.D.S. / Barcelona on the freephone representative on +33 (0)5 24 62 06 62 except on public holidays. +31 (0)20P21 NICE P20 MUNICH or 0800 73 69 54, from the station or number 800 300 389. You will be or 0805 62 01 05 from the airport, 890 38 46 airport, using a landline (free phone number collected by a minibus and taken to the using a landline (free phone numberP21 PARIS centre P22 PORTO mds.amsterdam@mdsparc.com accessible from most public telephones). M.D.S. / Barcelona reception center 1 km accessible from most public telephones).P21 PARIS ORLY P22 ROME A free minibus service will take you away to pick up your vehicle. A free minibus service will take youP22 PARIS-ROISSY-CDG P23 ANTIAGO DE S to the reception centre 10 km from the The minibus will pick you up from car to the reception centre, 0.5 km from airport. park G Microbusos Hotel. the airport.P23 SAINT-LOUIS/ COMPOSTELA PICK-UP SERVICE If you change flights or the time of your MULHOUSE-Basel P24 VIGO Daily. RETURN SERVICE appointment, then you must inform the RETURN SERVICEP23 STRASBOURG P24 ZURICH When your train or flight arrives, Daily, from 7:00 am to 9:00 pm. site agent to make sure that someone is Daily. as specified in your booking, Return address: as above. present to receive you. Return address: as above.P24 TOULOUSE call our representative on A free minibus service will take you A free minibus service will take you NETHERLANDS +31 (0)20 890 38 46. to the TGV train station or airport. RETURN SERVICE to the airport. A free minibus service will take you to the Daily. UNITED-KINGDOM Amsterdam reception centre, 3 km away. Getting to the centre Information, procedures and formalities Getting to the centre London BELGIUM GERMANY The reception centre is 400 m from will be provided over the phone when you By car: on the roundabout coming RETURN SERVICE the Avignon Ville station (inside the Avia make your appointment on 93 184 56 71 into the airport, follow the “parking Calais Brussels Frankfurt Daily. gas station). from Spain, or +34 93 184 56 71 from couvert” sign. Return address: as above. outside Spain. Strasbourg A free minibus service will take you Paris Brest to your departure terminal. Saint-Louis Munich Zurich FRANCE Switzerland Nantes Geneva Bordeaux Lyon Toulouse Milan Avignon ITALY Santiago de Biarritz Montpellier Compostela Marseille Nice Vigo Rome Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 06/01 Public holidays: 01/01 - 09/04 Barcelona - 30/04 - 28/05 - 25/12 - 26/12 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 06/04 - 09/04 - 01/05 - 15/08 - 11/09 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 Porto Madrid - 15/08 - 01/11 - 11/11 - 25/12 - 12/10 - 01/11 - 06/12 - 08/12 - 25/12 - 15/08 - 01/11 - 11/11 - 25/12 PORTUGAL - 26/12 SPAIN Lisbon1404 15
  8. 8. BORDEAUX – MÉRIGNAC BREST – GUIPAVAS BRUSSELS – ZAVENTEM CALAIS PORT FRANKFURT – MÖRFELDEN GENEVA – COINTRIN TERMINAL CAR FERRYRENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / EUROPCAR RENAULT EURODRIVE / WALON France RENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / M.D.S.Desk Hall A – Arrivals floor Airport – P3 car park Brussels Airport Desk – “Loueurs” (Rentals) Holiday Inn Express Première Classe Hotel Desk – Arrivals hall Langener Str. 200 Parc des Anneaux de Magny 64546 Mörfelden Route du Nant 01280 Prévessin-Moens Switchboard hours:Switchboard hours: Switchboard hours: Switchboard hours: Monday to Friday, Switchboard hours: Switchboard hours: Switchboard hours:Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 5:00 pm, from 6:30 am to 11:00 pm. Saturdays, from Monday to Friday, from 8:00 am to 6:00 pm, Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 5:00 pm,except on public holidays. except on public holidays. 7:00 am to 9:00 pm. Sundays and public except on public holidays. except on public holidays. except on public holidays. +33 (0)6 74 78 65 08 +33 (0)6 63 05 88 79 holidays, from 8:00 am to 11:00 pm. +33 (0)6 07 32 15 43 +49 (0)69 257 385 652 +33 (0)6 84 97 25 47 mds.bordeaux@mdsparc.com mds.brest@mdsparc.com +32 (0)2 721 05 92 (Standard Général) mds.francfort@mdsparc.com mds.geneve@mdsparc.com ou +32 (0)2 800 09 73 ou +32 (0)2 800 09 74 PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICEDaily. Daily. Daily. Monday to Friday, from 6:30 am Daily. Weekends and public holidays Daily. Daily.When your flight arrives, as specified When your flight arrives, as specified to 11:00 pm. Saturdays from 7:00 am by appointment. When your flight arrives, as specified Vehicles can be picked up on the Frenchin your booking, go to the Renault in your booking, call our representative on to 9:00 pm. Sundays and public On your arrival, use the courtesy phone in your booking, call our representative side only. Take the exit marked “SecteurEurodrive desk (Hall A on the Arrivals +33 (0)6 63 05 88 79 or 0800 73 69 92 holidays, from 8:00 am to 11:00 pm. on the Renault Eurodrive/Walon France on +49 (0)69 257 385 652 or France”.floor). from the airport, using a landline (free When your flight arrives, as specified desk to contact our representative. 0800 664 56 17 from the airport, When your flight arrives, as specified in phone number accessible from most in your booking, go to the Europcar Remember the time difference (France using a landline (free phone number your booking, call our representative on RETURN SERVICE public telephones). desk (Arrivals hall). is one hour ahead of the UK). accessible from most public telephones). +33 (0)6 84 97 25 47 or 0800 73 69 81Daily. A free minibus service will take you to the A minibus from the Holiday Inn Express using a landline (free phone numberReturn address: airport, Parc des reception centre, 0.6 km from the airport. RETURN SERVICE RETURN SERVICE Hotel will take you to the reception centre, accessible from most public telephones).loueurs – Allée N1 –“TT Service”. Daily. Monday to Friday, from 7:00 Calais Port – East Terminal Car Ferry. 10 km away. A free minibus will take you to theMeet up in the car park. RETURN SERVICE am to 9:00 pm. Saturdays, from 8:00 All pertinent information will be given reception centre, 4 km away. Daily. am to midday. Sundays and public to you over the telephone. RETURN SERVICE Return address: airport, P3 car park. holidays, from 8:00 am to 9:00 pm. Daily. RETURN SERVICE A free minibus service will take you Return address: reception desk in Getting to the centre Return address: as above. Daily. to your departure terminal. the Car Rental Park. By train: TGV Fretun then 15 km by taxi A free minibus will take you to your Return address: as above. You will be expected no later than On arriving at the airport, keep left and (only possibility). departure terminal. A free minibus will take you to your 30 minutes after the arranged time. follow the signs to Car Rental Return departure terminal. (first left after the bridge). Park the car Caution : no pick-ups, drop-offs or transfers in a space marked Europcar.. are available at Frankfurt-Hahn airport. Getting to the centre By bus: No. 12 from Brussels, Rue Ducale. By train: Airport City Express depuis Bruxelles Gare Centrale. Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 08/04 Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 06/01 Public holidays: 01/01 - 01/04- 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 09/04 - 01/05 - 17/05 - 27/05 - 28/05 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 06/04 - 09/04 - 01/05 - 17/05 - 28/05 - 01/05 - 08/05 - 09/05 - 20/05 - 14/07- 15/08 - 01/11 - 11/11 - 25/12 - 15/08 - 01/11 - 11/11 - 25/12 - 21/07 - 15/08 - 01/11 - 11/11 - 25/12 - 15/08 - 01/11 - 11/11 - 25/12 - 07/06 - 15/08 - 03/10 - 18/11 - 25/12 - 15/08 - 01/11 - 25/12 - 26/121604 17
  9. 9. LISBON LONDON – HEATHROW LYON – SAINT-EXUPÉRY MADRID – BARAJAS MARSEILLE – PROVENCE MILAN – LINATE – MALPENSA – CENTRE-VILLERENAULT EURODRIVE / PORTO PARIS LDA RENAULT EURODRIVE / M.D.S. /RENTALCAR RENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / AUTO TURISTICA RENAULT EURODRIVE / TRANSCAUSSE RENAULT EURODRIVE / M.D.S.Lisbon Airport UK 18, av. du Maréchal Juin IBERICA (A.T.I.) Marseille airport (reception located near Milan Linate airportRua C, edificio 125, piso 1, sala 2 (in front of Heathrow Airport London 69720 Saint-Laurent-de-Mure Madrid Barajas Airport the Sofitel and Ibis hotels) Milan Malpensa airportthe Arrivals hall, opposite the petrol station) Sipson Road – Unit 6 Sovereign Court Ingeniero Torres Quevedo, 6 City center: Via C. Mezzofanti, 12 UB7 OJE Heathrow 28022 Madrid 20133 MilanSwitchboard hours: Switchboard hours: Switchboard hours: Switchboard hours: Switchboard hours: Switchboard hours:Monday to Friday, from 9:00 am to Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 6:00 pm, Monday to Friday, from 8:00 am to midday and Monday to Friday, from 9:00 am to 5:00 pm,midday and from 2:00 pm to 5:00 pm. except on public holidays. except on public holidays. except on public holidays. from 1:00 pm to 6:00 pm. Saturdays, from except on public holidays.Except on public holidays. +44 (0)20 881 996 91 +33 (0)4 72 48 42 02 +34 91 329 29 11 8:00 am to midday. Except on public holidays. +39 0240 708 236 +351 21 846 27 97 mds.londres@mdsparc.com mds.lyon@mdsparc.com ou +34 91 329 27 10 +33 (0)4 42 14 31 49 mds.milan@mdsparc.com g.raillon@transcausse.com CAUTION PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICECustoms regulations are changing in Daily. Daily. Daily. From 6:00 am to 8:00 pm, except on Daily, from 5:00 am to midnight. AIRPORTS: Daily.Portugal. Consequently, the conditions of When your flight arrives, as specified When the agreed flight or train arrives January 1 and 6, and December 25, 26 and Follow the indications “Renault Eurodrive”. When your flight arrives, call ourdelivery and return are subject to change in your booking, call our representative at St-Exupéry, call our representative 31. Delivery center will be open only from When your flight arrives, as specified in representative on +39 0240 708 236at any time on +44 (0)20 881 996 91 or on +33 (0)4 72 48 42 02 or 9:00 am to 1 :00 pm on January 1, April 20, your booking, call our representative on or 800 969 255 from the airport, 0800 376 98 67 from the airport, 0800 73 69 67 from the station or December 5, 7, 23 and 30. the Transcausse courtesy phone; Hall 1 using a landline (free phone number PICK-UP SERVICE using a landline (free phone number airport, using a landline (free phone When your flight arrives, as specified in your (International Arrivals), Halls 3/4 (Domestic accessible from most publicYour Eurodrive agent will inform you of the accessible from most public telephones). number accessible from most public booking, call our representative on Arrivals), facing the information desk. telephones).delivery conditions when you place your order. A free minibus will take you to telephones). +34 91 329 29 11 / +34 91 329 27 10 or The representative will accompany you on CITY CENTER: Daily. the reception centre, 3 km away. A free minibus service will take you 900 712 137 from the airport, using a landline the free shuttle to the reception centre, RETURN SERVICE to the reception centre, 4 km away. (free phone number accessible from most 900 m away. RETURN SERVICEYou will receive the information, procedures RETURN SERVICE public telephones). AIRPORTS: Daily.and formalities by telephone on Daily. RETURN SERVICE A free shuttle will take you to the reception RETURN SERVICE The meeting point in terminal 1 and all+351 21 846 27 97, when you make your Return address: as above. Daily. centre, 5 km away. Daily, from 5:00 am to 10:00 pm pertinent information will be given to you whenappointment, which must take place three A free minibus will take you to your Return address: as above. Follow the “Renault Eurodrive” signs. you phone to make an appointment.working days before the scheduled return date. departure terminal. A free minibus service will take you RETURN SERVICE A free shuttle will take you to your CITY CENTER: Daily. to your departure terminal. Daily. From 6:00 am to 8:00 pm, except departure terminal. All pertinent information will be given Getting to the centre Getting to the centre on January 1 and 6, and December 25, 26 to you when you phone to make anBy car from Rossio: Avenida da M.D.S. / RENTALCAR UK centre, 50 m Getting to the centre and 31. Getting to the centre appointment.República, 2ª circular. from the Texaco gas station. The M.D.S. centre is near the post office Delivery center will be open only from By bus (shuttle): From Saint-CharlesBy bus from Cais do Sodré : Bus 44. “La Poste”. 9:00 am to 1:00 pm on January 1, April 20, station in Marseille or the Aix-en-ProvenceBy bus from Rossio : Aero Bus, bus nº 44, December 5, 7, 23 and 30. TGV station.bus nº 45. Return address: as above. A free shuttle will take you to the airport. Public holidays: 01/01 - 21/02 Public holidays: 01/01 - 02/01 Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 06/01 Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 06/01- 06/04 - 08/04 - 25/04 - 01/05 - 07/06 - 17/03 - 09/04 - 07/05 - 28/05 - 06/08 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 19/03 - 05/04 - 06/04 - 01/05 - 02/05 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 25/04 - 01/05 - 02/06 - 15/08 - 01/11- 10/06 - 13/06 - 15/08 - 05/10 - 01/11 - 27/08 - 25/12 - 26/12 - 15/08 - 01/11 - 11/11 - 25/12 - 11/05 - 07/06 - 15/08 - 12/10 - 01/11 - 15/08 - 01/11 - 11/11 - 25/12 - 08/12 - 25/12 - 26/12- 08/12 - 25/12 - 09/11 - 06/12 - 08/12 - 25/12 - 26/121804 19
  10. 10. MONTPELLIER MUNICH – F.J. STRAUSS NANTES NICE – CÔTE D’AZUR PARIS Centre PARIS – ORLYMÉDITERRANÉERENAULT EURODRIVE / AUTORAPIDO RENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / UCAR RENAULT EURODRIVE / TT CAR TRANSIT RENAULT EURODRIVE / TT CAR TRANSIT RENAULT EURODRIVE / TT CAR TRANSITReception located directly in the rental Munich Airport Zone Atout Sud Zone aéroportuaire 2, av. de la Porte de Saint-Cloud Orlytech - Reception outside the terminal,car compound Ismaninger Str. 98 24, rue de l’Abbé Grégoire 61, route de Grenoble Parking Porte de Saint-Cloud in the “Base arrière Loueurs” (Rentals) area 85399 Hallbergmoos 44400 Rezé 06100 Nice 75016 ParisSwitchboard hours: Switchboard hours: Switchboard hours: Switchboard hours: Switchboard hours: Switchboard hours:Monday to Friday, from 8:00 am to Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 8:00 am to Monday to Friday, from 8:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 6:00 pm, Monday to Friday, from 7:00 am to 6:00 pm.midday and from 2:00 pm to 6:00 pm. except on public holidays. midday and from 2:00 pm to 6:00 pm. except on public holidays. except on public holidays. Saturdays, from 7:00 am to 1:00 pm.Except on public holidays. +49 (0)69 33 29 62 46 Except on public holidays. +33 (0)4 92 29 13 83 +33 (0)1 40 71 72 40 Except on public holidays. +33 (0)6 08 02 26 11 mds.munich@mdsparc.com +33 (0)2 40 75 73 51 infonice@ttroissy.net infoparis@ttroissy.net +33 (0)1 49 75 13 50ou +33 (0)6 81 08 81 14 infoorly@ttroissy.net PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICEDaily, from 8:00 am to 10:45 pm. Daily. Daily, from 6:00 am to 10:00 pm. Daily, from 6:30 am to midnight. Monday to Friday, from 9:00 am to Daily, from 6:30 am to midnight.When the agreed flight arrives, go to the When your flight arrives, as specified in your When your flight arrives, as specified When your flight arrives, call our 6:00 pm, except on public holidays. When your flight arrives, as specified inAUTORAPIDO counter in the rental car booking, call our representative on in your booking, our representative will representative on +33 (0)4 92 29 13 83 Any time during opening hours. your booking, call our representative oncompound. +49 (0)69 33 29 62 46 or 0800 589 15 wait for you in Hall 1 next to the reception or 0800 803 583 from the airport, +33 (0)1 49 75 13 50 or 0800 101 261 76 from the airport, using a landline (free desk (“Accueil”). using a landline (free phone number RETURN SERVICE from the airport, using a landline (free RETURN SERVICE phone number accessible from most public When your train arrives, our accessible from most public telephones). Monday to Friday, from 9:00 am to phone number accessible from mostDaily, from 5:30 am to 8:00 pm. telephones). representative will wait for you in the A free shuttle will take you to the 6:00 pm, except on public holidays. public telephones).Drop-off address: Montpellier Méditerranée A free minibus will take you to the reception hall of the South entrance reception centre, 1.8 km from the airport. Any time during opening hours.airport. Follow the Rental Cars signs. Drive into reception centre, 5 km away. (“Accès Sud”). CAUTION : Please note that walk in customerthe rental car compound through the automatic A free shuttle will take you to the CAUTION : Please note that walk in customer Getting to the centre deliveries can be arranged daily betweenbarrier and use one of the Autorapido places. RETURN SERVICE reception centre 7 km from the airport. deliveries can be arranged daily between By underground train: Station: Porte 6:30 am and 8:00 pm.Then go to the counter located in the Daily. In the event of a problem, please contact 6:30 am and 8:00 pm. de Saint-Cloud (line No. 9). Walk 200mcompound. Return address: as above. our representative on the free phone to the car park “Parking de la Porte de A free shuttle will take you to your number: 0800 800 646 (accessible RETURN SERVICE Saint-Cloud”. RETURN SERVICE Getting to the centre departure terminal. from the airport and from Nantes using Daily, from 6:00 am to 9:00 pm. Daily, from 6:30 am to 8:00 pm.By bus: from Montpellier, take the a landline). A free shuttle will take you to your Return address: office above (if possible,tramway towards the Odysseum as far as departure terminal. unload your luggage first in the Departures“Place de l’Europe”. Then take a shuttle RETURN SERVICE area).to the airport. Daily, from 6:00 am to 8:00 pm. CAUTION: On Sundays, the gate is closed so A free shuttle will take you to your departure Return address: as above. you will need to use the TT Car entry terminal. A free shuttle will take you to the airport phone. or station. Getting to the centre By car: On leaving the terminal, follow Getting to the centre the signs for Paris for 1 km. Exit when By bus: From Nantes, bus No. 36. you see the sign “Orlytech – Orly-Ville”. Bus stop “Seil”. Keep right and follow the arrows “ véhicules TT” to the TT Car Transit car park. Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 06/01 Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 09/04- 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 22/04 - 25/04 - 01/05 - 02/06 - 13/06 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07- 15/08 - 01/11 - 11/11 - 25/12 - 23/06 - 08/08 - 15/08 - 03/10 - 01/11 - 15/08 - 01/11 - 11/11 - 25/12 - 15/08 - 01/11 - 11/11 - 25/12 - 15/08 - 01/11 - 11/11 - 25/12 - 15/08 - 01/11 - 11/11 - 25/12 - 13/11 - 25/12 - 26/122004 21
  11. 11. PARIS – roissy PORTO – SA CARNEIRO ROME – FIUMICINO SANTIAGO DE SAINT-LOUIS – STRASBOURG – ENTZHEIMCHARLES DE GAULLE COMPOSTELA BÂLE-MULHOUSERENAULT EURODRIVE / TT CAR TRANSIT RENAULT EURODRIVE / PORTO PARIS LDA RENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / M.CAEIRO S.A. RENAULT EURODRIVE / S.A. GARAGE BADER RENAULT EURODRIVE / M.D.S.Aéroport Roissy-Charles de Gaulle Francisco Sa Carneiro Airport ROMADRIVE Poligono del Tambre Garage Bader TOTAL gas stationTerminal 3 Via delle Pinne, 74 Via Isaac Peral 12-18 81, av. du Général de Gaulle 4, route de Schirmeck 00054 Fiumicino 15890 Santiago de Compostela 68300 Saint-Louis 67120 Duppigheim Parking bluSwitchboard hours: Switchboard hours: Switchboard hours: Switchboard hours: Switchboard hours: Switchboard hours:Daily, from 6:00 am to 06:00 pm. Monday to Friday, from 9:00 am to midday Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 1:00 pm Monday to Friday, from 8:00 am to Monday to Friday, from 9:00 am to 5:00 pm, +33 (0)1 48 62 37 53 and from 2:00 pm to 5:00 pm. except on public holidays. and from 3:00 pm to 7:00 pm. 11:30 am and from 2:00 pm to 5:30 pm. except on public holidays. infocdg@ttroissy.net Except on public holidays. +39 0 665 001 456 Except on public holidays. Except on public holidays. +33 (0)3 88 49 11 07 +351 22 996 64 27 mds.rome@mdsparc.com +34 981 58 64 44 +33 (0)3 89 89 70 00 mds.strasbourg@mdsparc.com +34 608 98 17 49 (saturday) PICK-UP SERVICE CAUTION PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICEDaily, from 6:00 am to midnight. Customs regulations are changing in Daily. Monday to Friday, from 8:00 am Monday to Friday, from 8:00 am Daily.When your flight arrives, as specified in Portugal. Consequently, the conditions of When your flight arrives, as specified to 8:00 pm. Saturdays, from 10:00 am to to 11:30 am and from 2:00 pm When your flight arrives, as specifiedyour booking, call our representative on delivery and return are subject to change in your booking, call our representative 1:00 pm and from 3:30 pm to 7:00 pm. to 5:30 pm. Except on public holidays. in your booking, call our representative+33 (0)1 48 62 37 53 or 0800 800 775 at any time. on +39 0699 268 392, or 800 969 277 Except on public holidays. When your flight arrives, as specified on +33 (0)3 88 49 11 07 or 0800 73from the airport, using a landline (free from the airport, using a landline (free When your flight arrives, as specified in your booking, go to the Autopole 69 98 from the airport, using a landlinephone number accessible from most PICK-UP SERVICE phone number accessible from most in your booking, call our representative. desk (France exit, next to the Avis desk). (free phone number accessible from mostpublic telephones). Your Eurodrive agent will inform you of the public telephones). A free shuttle will take you to the Use the courtesy telephone to contact our public telephones).A free shuttle will pick you up. delivery conditions when you place your A free minibus will take you to the reception centre, 15 km away. representative. A free minibus will take you to the order. reception centre, 6 km away. Pick-up address: Monday to Friday: In the city, from Garage Bader at the reception centre, 7 km away.CAUTION : pick-ups from 5:00 am only as above. Saturdays: M. Caeiro, S.A. address above. Any time during openingfor scheduled flights arriving between RETURN SERVICE RETURN SERVICE Centro de Rosalia Castro No. 158 – hours. RETURN SERVICE4:00 am and 5:00 am. You will receive the information, procedures Daily. Santiago de Compostela. Daily.Pick-up by appointment between and formalities by telephone on +351 22 996 Return address: as above. RETURN SERVICE Return address: as above.6:00 am and 8:00 pm. 64 27, when you make your appointment, A free minibus will take you to your CAUTION : A l’arrivée les clients doivent Monday to Friday, from 8:00 am A free minibus will take you to your which must take place three working days departure terminal. impérativement appeler le centre afin d’éviter to 11:30 am and 2:00 pm to 5:30 pm. departure terminal. RETURN SERVICE before the scheduled return date. toute attente à l’aéroport. Except on public holidays.Daily, from 6:00 am to 10:00 pm. Getting to the centre Garage Bader in the city centre:A free shuttle will take you to your Getting to the centre By car: direction Roma Fiumicino airport. RETURN SERVICE address above. A free shuttle will take you todeparture terminal. By car from Porto: A28 then A41. Follow OSTIA FIUMICINO then FIUMICINO Monday to Friday, from 8:00 am your departure terminal. By bus from Avenida dos Aliados: Nord. Follow the signs to the Parking Blu. to 8:00 pm. Saturdays, from 10:00 am Getting to the centre Aerobus. to 1:00 pm and from 3:30 pmBy bus: Air France bus from Paris Porte By subway: Purple line - E to 7:00 pm. Except on public holidays.Maillot and Roissybus from Place de Monday to Friday: above.l’Opéra. Saturdays: M. Caeiro, S.A. CentroBy train: RER line B from Châtelet les de Rosalia Castro No. 158 –Halles to the station Aéroport CDG1 then Santiago de Compostela.a shuttle service. A free shuttle service will take you to the airport. Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 21/02 Public holidays: 01/01 - 06/01 Public holidays: 06/01 - 19/03 Public holidays: 01/01 - 06/04 Public holidays: 01/01 - 06/04- 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 06/04 - 08/04 - 25/04 - 01/05 - 07/06 - 25/04 - 01/05 - 02/06 - 15/08 - 01/11 - 05/04 - 06/04 - 01/05 - 17/05 - 25/07 - 09/04 - 01/05 - 08/05 - 17/05 - 28/05 - 09/04 - 01/05 - 08/05 - 17/05 - 28/05- 15/08 - 01/11 - 11/11 - 25/12 - 10/06 - 24/06 - 15/08 - 05/10 - 01/11 - 08/12 - 25/12 - 26/12 - 15/08 - 16/08 - 12/10 - 01/11 - 06/12 - 14/07 - 15/08 - 01/11 - 11/11 - 25/12 - 14/07 - 15/08 - 01/11 - 11/11 - 25/12 - 08/12 - 25/12 - 08/12 - 25/12 - 26/12 - 26/122204 23
  12. 12. TOULOUSE – BLAGNAC VIGO ZURICH – KLOTENRENAULT EURODRIVE / M.D.S.Allée Saint Exupéry31700 Blagnac RENAULT EURODRIVE / TALLERES RODOSA S.L. Avenida de Madrid, 135 RENAULT EURODRIVE / M.D.S. Zurich Kloten airport CHECKLIST 36214 Vigo, Pontevedra Before you leave for Europe:Switchboard hours: Switchboard hours: Switchboard hours:Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 8:30 am to 1:30 pm Monday to Friday, from 9:00 am to 5:00 pm,except on public holidays. and from 3:30 pm to 6:30 pm. except on public holidays. nform your delivery centre of the theft number. I +33 (0)5 40 80 43 12 Except on public holidays. +41 (0)43 500 42 04 mds.toulouse@mdsparc.com +34 98 625 10 88 mds.zurich@mdsparc.com f you do not have a theft number, make an appointment with your I delivery center (at least three working days before the end date on your order form). PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICEDaily. Monday to Friday, from 8:30 am Daily. heck your flight times with your airline and inform your delivery centre CWhen your flight arrives, as specified in to 1:30 pm and from 3:30 pm When your flight arrives, as specified in of any changes.your booking, call our representative on to 6:30 pm. Except on public holidays. your booking, call our representative on+33 (0)5 40 80 43 12 or 0800 73 69 88 Any time during opening hours. +41 (0)43 500 42 04 or 0800 700 201 C arefully read the “User’s Guide” in your travel booklet (pp. 3-11), whichfrom the airport, using a landline (free from the airport, using a landline (freephone number accessible from most RETURN SERVICE phone number accessible from most provides all the necessary information, from pick-up through to drop-public telephones). Monday to Friday, from 8:30 amA free minibus will take you to the reception to 1:30 pm and from 3:30 pm public telephones). A free minibus service will pick you up. off.centre, 1.6 km from the airport. to 6:30 pm. Except on public holidays. Any time during opening hours. RETURN SERVICE ring your order form B RETURN SERVICE Daily.Daily. Return address: as above. ring your travel booklet. BReturn address: as above. A free minibus service will take youA free minibus will take you to your to the airport. ring authorization document where applicable (see p. 5). Bdeparture terminal. When you drop off your vehicle: Make sure you have not left any personal belongings in the vehicle. Return: both of the vehicle’s keys or cards, the registration documents, the warranty booklet and the user manual, the safety kit (reflective jackets and red triangle), Public holidays: 01/01 - 09/04 Public holidays: 06/01 - 25/03 Public holidays: 01/01 - 06/04- 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 05/04 - 06/04 - 01/05 - 17/05 - 25/06 - 09/04 - 01/05 - 17/05 - 28/05 - 01/08- 15/08 - 01/11 - 11/11 - 25/12 - 15/08 - 16/08 -12/10 - 01/11 - 06/12 - 25/12 - 26/12 the SD card of the GPS, - 08/12 - 24/12 - 25/12 - 31/12 the infrared audio headsets and GPS remote control, he duly completed European accident report, if you have had an t accident.2404 25 

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