I'm Not Here I'm There -- Using a Local Instant Messaging Service in Your Library
I'm Not Here I'm There: Using a Local Instant Messenger Server in your Library John Fink Digital Technologies Development Librarian McMaster University http://twitter.com/adr http://claimid.com/adr [email_address]
...hang around the reference desk stalking people
...hide in the machine room, coming out occasionally to get coffee
...despair of ever dealing with the public again. </li></ul>
Because if we're taken out of the public sphere, and especially out of reference, we will atrophy . We don't know what patrons are looking for, and we may not be up on the search methods, databases, etc that they're using.
When I was on the desk 10-20 hours a week, I felt energized.
But it's not just me... <ul><li>Any library – any organization – will have problems with communication commensurate with its size.
Email, telephones, newsletters, forums – these are all ok, but nothing really replaces walking by someone's office and going ”Hey, look at this neat thing, you got five minutes?”
This is made way worse if you have multiple branches. </li></ul>