Learn how HMSHost International, has one consistent view of its workforce around the globe, achieving higher employee engagement and consistency in HR processes and systems.

1. HMSHost International: The Global
Human Capital Management Journey
Christiane de Jong,
Global HR Director
HMSHost International

2. Challenges
70% of HR was
outsourced
through a local
vendor, 30% in
house
In the concessions
business, regions
grow and shrink
overnight, requires
scalable solution
Operate in 18
countries
About 80% of
countries were still
working with Excel
Resulted in lack of
control and
insights into
regions, couldn’t
rely on accuracy
of data
Rapid growth rate:
25% annually
?

3. Main Objectives
• One provider for all HR processes
• Integrated systems to gain global and local data insight
• Improve accuracy and flexibility by standardizing global HR processes
• Build secure and transparent HR system
• Ensure compliance with local law and regulations
• Empower and enlarge scope of HR teams

4. Main Objectives
• Have a streamlined and consistent way of communicating
• Increase productivity
• Develop global and local talent for the international region
• Identify global and local talent within regions and country
• Streamline and simplify the hiring process
• Attract, acquire and retain talent

5. Our Global HCM Solution
Employee Central
An in the cloud core HR system including
MSS and ESS services
Jam
A social and internal communication
platform
ADP Enterprise eTIME
Time and attendance service to manage
our workforce
ADP Streamline Payroll
Consolidated payroll services, locally
managed and centrally coordinated
Performance
Manage employee performance based on the
HMSHost performance management cycle
Recruitment
Source the right talent across the globe. Follow
candidates in the recruitment process.

6. Solution Overview
Recruitment
Be Connected
ADP App / Portal
Micros
Be Competent Employee Central
Data
Warehouse
eTIME /
PY Mobile App
Streamline PayrolleTIME

7. Flow – Human Capital Management
Finland, Netherlands, Indonesia, Turkey,
France, Sweden
Denmark, UAE, Qatar, China
UK, Vietnam, France, Schiphol, Ireland, New
Zealand & Australia, India, Norway
Performance Employee Central eTIME Payroll
Recruitment jobsite and tracking system JAM
Q1 2017 Q1 2017 Q1 2017 Q1 2017
2017 2017 2017 2017
Q1 2017 –
The Netherlands, Other Countries Wave by Wave Q4 2016 and 2017

8. Outcome
• One view of how the business is running from a people perspective
• Data factored into sales projections and budgets to better run
the business
• Employees are more engaged by having a global communication
platform and consistent performance review process
• Global career center enables us to go to market directly and show
who we are as a brand
• Consistency in HR processes and systems

9. Lessons Learned
• Good project preparation and communications with project teams
• Alignment with local teams in countries
• Internal local experts as well as ADP local experts with knowledge about
systems and regulations
• Sufficient resources available locally not just globally to roll out systems
• Checks along the way to see if objectives are on track
• TIME!

10. “The road to success is always under construction”
BE PASSIONATE
BE OPEN
SET THE PACE
BE RELIABLE
KEEP IT SIMPLE