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Multipurposing policy and procedure content

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Multipurposing policy and procedure content

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Highlights from Adobe pre-STC 2012 Summit Thought Leader event by Lightext. Note: most of the presentation was an engaging "live demo" of RoboHelp publishing Policy & Procedures manual *and* training materials from the same content.

Highlights from Adobe pre-STC 2012 Summit Thought Leader event by Lightext. Note: most of the presentation was an engaging "live demo" of RoboHelp publishing Policy & Procedures manual *and* training materials from the same content.

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Multipurposing policy and procedure content

  1. 1. Multi purposing your Policy and Procedure Content for Today’s Enterprises BY LIGHTEXT, INC. beth@lightext.com/pam@lightext.com May 20, 2012
  2. 2. Lightext Services Consulting • Policy & Procedure • Customized Training Design & Delivery Training • Adobe Product Training • Learning Professional Courses
  3. 3. A few of our clients…
  4. 4. and clients from the past…
  5. 5. Challenges Vision Frustrations
  6. 6. Uses of Policy & Procedure •Policies Only Regulatory & Audit •Subsets for Management Policy & •Online Help Procedure •Process Flows •On the job Desktop Training training •Classroom Online •Call Center Help •Help Desk •Systems Manuals Guides •Job Aids •User Guides
  7. 7. Methodology for Success Analyze the Project Finalize for Create a Publishing Prototype Gain Write Approvals Drafts
  8. 8. Improving Sustainability Single Source for Multiple Purposes Augment and Incorporate; Don't Duplicate Content Consider Optimum Organization for End User Online Library as a Foundation for Learning
  9. 9. Thank You! Beth Gerber beth@lightext.com @lightextinc Pam Harrison pam@lightext.com @lightextpam Lightext, Inc. 626-357-2017 www.lightext.com

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