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THE FUTURE OF WORK
MORE THAN A MACHINE
June 2017
1
THE FUTURE OF WORK: MORE THAN A MACHINE
METHODOLOGY & KEY FINDINGS
Office Professionals How Many When How
Methodology
18...
2
THE FUTURE OF WORK: MORE THAN A MACHINE
METHODOLOGY & KEY FINDINGS
Office workers want artificial
intelligence (AI) at w...
3
In the future, workers see technology
freeing them from menial tasks
Most office workers feel that their jobs will conti...
4
THE FUTURE OF WORK: MORE THAN A MACHINE
Section 1
OFFICE WORKERS
WANT AI AT WORK
They see more immediate benefits in AI
...
5
Technology enables productivity
and collaboration
Technology’s Role in the Workplace
Among U.S., U.K., German Office Wor...
6
Technology frees office workers
from menial work
Technology’s Role in the Workplace
Among U.S., U.K., German Office Work...
7
Interest in Using Intelligent Personal Assistant for Work
Among U.S., U.K., German Office Worker Total — Showing Top 2 B...
8
MENIAL TASKS
Work-Related Tasks for Intelligent Personal Assistant (IPA)
Among U.S. Office Workers who are interested in...
9
Even in a more technical world, office
workers prioritize face-to-face contact
Importance of Face-to-Face Interaction to...
10
THE FUTURE OF WORK: MORE THAN A MACHINE
Section 2
WORKERS SAY TECHNOLOGY
WILL FREE THEM FROM
MENIAL TASKS
They don’t th...
11
Most office workers predict their
jobs will change in five years
Think Own Job Function Will Change In Next Five Years
...
12
Workers say human abilities will be needed
at work, as machines do most menial tasks
Do You Think Your Job in its Entir...
13
Successful office workers will be better
collaborators and utility players
Most Successful Workers of the Future
Among ...
14
In a technology-rich future, less than a third
of office workers feel very equipped to succeed
Extent Equipped to Succe...
15
Governments aren't effectively
preparing workers
National Governments' Effectiveness in Preparing Today’s Workforce for...
16
THE FUTURE OF WORK: MORE THAN A MACHINE
Section 3
ADDITIONAL INSIGHTS:
GERMANY
Germans’ work shapes their personal iden...
17
German office workers are
most likely to love their job
Feelings About Job
Among U.S., U.K., German Office Worker Total...
18
Most German office workers would keep
working, even if they won the lottery
If You Won The Lottery…
Among German Office...
19
A majority in Germany and the
U.S. are defined by work
Working Defines the Worker
Among U.S., U.K., German Office Worke...
20
Access to technology is
the top workplace perk
Importance to Ideal Work Space1
Among German Office Worker Total — Showi...
The Future of Work: More than a Machine
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The Future of Work: More than a Machine

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We surveyed over 4,000 office workers across the U.S., the UK, and Germany about their views on how technology is changing their jobs, what they think of advanced tech (like AI) in the workplace, and how confident they feel about the future of their careers. Instead of reporting anxiety about how future tech might diminish their roles, office workers are optimistic about how it can boost productivity and have AI work for them. Dive in to learn more. For a quick look, check out our infographic featuring results from U.S. respondents [https://www.slideshare.net/adobe/the-future-of-work-more-than-a-machine-infographic] and a similar study we released in May 2016 surveying more than 2000 office workers in the U.S., U.K. and India. [http://www.adobe.com/content/dam/acom/en/aboutadobe/pdfs/Future-of-Work-2016.pdf]

Published in: Technology

The Future of Work: More than a Machine

  1. 1. THE FUTURE OF WORK MORE THAN A MACHINE June 2017
  2. 2. 1 THE FUTURE OF WORK: MORE THAN A MACHINE METHODOLOGY & KEY FINDINGS Office Professionals How Many When How Methodology 18+, Employed full- or part-time U.S.: 1,042 U.K.: 2,026 GERMANY: 1,002 Sample Margin of Error (MOE): ~±3 % for U.S. & Germany, ~±2 % for U.K. May 17, 2017 – May 30, 2017 20-Minute online survey This study builds on the May 2016 research study “Work in Progress,” (which was conducted among U.S., U.K., and Indian office workers). Year-over-year (YOY) comparisons shown where applicable. Note: Data in a few charts may not add up to 100% due to rounding.
  3. 3. 2 THE FUTURE OF WORK: MORE THAN A MACHINE METHODOLOGY & KEY FINDINGS Office workers want artificial intelligence (AI) at work Office workers rely on technology to get their work done, but don’t yet see the full potential of AI. • A large majority of office workers in the U.S., U.K., and Germany believe: –– Technology makes them more productive (89% in U.S., 85% in U.K. and 88% Germany). –– Technology improves work-life integration (88% in U.S., 83% in U.K. and 86% in Germany). –– Technology helps connect them better with co-workers (82% in U.S., 73% in U.K. and Germany). (PAGE 5) • More than eight in 10 U.S. office workers (84%) agree that technology frees them from boring tasks (78% in U.K. and Germany). (PAGE 6) • Almost 90% say better technology would make their workday easier (88% in U.S., 86% in U.K. and 85% in Germany). (PAGE 6) • 72% U.S. and 76% German office workers are interested in using intelligent personal assistants1 for work. U.K. office workers are less interested (66%). (PAGE 7) • These respondents are mostly interested in AI’s help for simple tasks like: –– Reminders of tasks and appointments (49% in U.S., 46% in U.K., 41% in Germany) and; –– Help with finding or editing electronic documents (25% in U.S., 28% in U.K., 26% in Germany). (PAGE 8) • They are less interested in getting creative suggestions or inspiring content for writing or design tasks (18% in U.S., 16% in U.K., 20% in Germany). (PAGE 8) • Despite wanting AI to help them, office workers still seek human contact. Germans (83%), in particular, see face-to-face interactions as important, compared to 70% in U.S. and 68% in U.K. (PAGE 9) 1Intelligent personal assistants are: voice-activated devices used today for such tasks as getting information from the web, making to-do lists, etc.
  4. 4. 3 In the future, workers see technology freeing them from menial tasks Most office workers feel that their jobs will continue to be inherently human. Many don’t feel very equipped to succeed in a workplace infused with advanced technology. • 87% percent of U.S., U.K., and German office workers expect their jobs to change in five years. (PAGE 11) • U.S. office workers predict that 63% of menial office tasks will be done by technology in the next 20 years (60% in U.K., 56% in Germany). (PAGE 12) • Two-thirds of U.S office workers think their job requires human abilities that technology will never replace (68% in U.K., 60% in Germany). (PAGE 12) • Almost eight in 10 respondents say successful office workers of the future will be better collaborators (vs. those who work best alone). (PAGE 13) • Office workers believe that people who can do lots of things (vs. those who specialize in one area) will be more valued (76% in U.S., 76% in U.K., 56% in Germany). (PAGE 13) • Less than a third of U.S. and German office workers and 19% of U.K. office workers feel very equipped to succeed in a technology-rich work environment of the future. (PAGE 14) • State, local, and national governments can do more: –– About a third of U.S. and U.K office workers and 22% in Germany say national governments are not effective in preparing tomorrow's workforce. (PAGE 15) THE FUTURE OF WORK: MORE THAN A MACHINE METHODOLOGY & KEY FINDINGS
  5. 5. 4 THE FUTURE OF WORK: MORE THAN A MACHINE Section 1 OFFICE WORKERS WANT AI AT WORK They see more immediate benefits in AI freeing them from menial tasks 4
  6. 6. 5 Technology enables productivity and collaboration Technology’s Role in the Workplace Among U.S., U.K., German Office Worker Total — Showing % Selecting Helps me to be more productive Improves my ability to integrate work and life responsibilities Helps me connect better to my co-workers United Kingdom United Kingdom United Kingdom United States United States United States Germany Germany Germany Q14. Which of the following most closely aligns with your opinion of technology in the workplace? Q15. How much do you agree or disagree with each of the following statements about your work? Showing Top 2 (Somewhat agree + Completely agree) U.S. N: 1042, U.K. N: 2026, GER N: 1002 89% 88% 82% 85% 83% 73% 88% 86% 73% THE FUTURE OF WORK: MORE THAN A MACHINE SECTION 1: OFFICE WORKERS WANT AI AT WORK
  7. 7. 6 Technology frees office workers from menial work Technology’s Role in the Workplace Among U.S., U.K., German Office Worker Total — Showing Top 2 Box (Strongly + Somewhat Agree) Can free me up from doing repetitive or boring tasks Would make my work day better / easier1 Q15. How much do you agree or disagree with each of the following statements about your work? (Top 2 box reported) U.S. N: 1042, U.K. N: 2026, GER N: 1002 1YOY, up from 74% in U.S and 64% in U.K. (2016 Work in Progress Study) United Kingdom United Kingdom United States United States Germany Germany 84% 88% 78% 86% 78% 85% THE FUTURE OF WORK: MORE THAN A MACHINE SECTION 1: OFFICE WORKERS WANT AI AT WORK
  8. 8. 7 Interest in Using Intelligent Personal Assistant for Work Among U.S., U.K., German Office Worker Total — Showing Top 2 Box Most office workers want to use AI at work Q25. How interested would you be in using an intelligent personal assistant for work-related tasks today? (“Interested” combines responses for “somewhat interested and very interested”) U.S. N: 1042, U.K. N: 2026, GER N: 1002 United Kingdom 66% United States 72% Germany 76% THE FUTURE OF WORK: MORE THAN A MACHINE SECTION 1: OFFICE WORKERS WANT AI AT WORK
  9. 9. 8 MENIAL TASKS Work-Related Tasks for Intelligent Personal Assistant (IPA) Among U.S. Office Workers who are interested in Using IPAs for work — Showing % Selecting 46% 32% 16% 10% 16% 28% 31% 41% 32% 14% 11% 20% 26% 33% Reminding me of tasks or appointments Doing research on a work topic Searching all my electronic documents for information Helping me find or edit an electronic document Giving me creative suggestions or inspiring content for writing or design tasks Giving me feedback on tone or style for e-mails or longer documents. Suggesting how to grow my network of colleagues Office workers prefer AI for simple tasks over complex or “human” ones Q26. For which of the following work-related tasks would you be most interested in using an intelligent personal assistant? INTERESTED USING IN INTELLIGENT PERSONAL ASSISTANT: U.S. N: 746, U.K. N: 1334, GER N: 758 United Kingdom Germany COMPLEX TASKS 49% 36% 31% 25% 18% 16% 10% THE FUTURE OF WORK: MORE THAN A MACHINE SECTION 1: OFFICE WORKERS WANT AI AT WORK
  10. 10. 9 Even in a more technical world, office workers prioritize face-to-face contact Importance of Face-to-Face Interaction to Success in Job Among U.S., U.K., German Office Worker Total — Showing Top 2 Box (Very Important + Important) Q8. How important is human face-to-face interaction to success in your current job? U.S. N: 1042, U.K. N: 2026, GER N: 1002 United KingdomUnited States Germany 70% 68% 83% THE FUTURE OF WORK: MORE THAN A MACHINE SECTION 1: OFFICE WORKERS WANT AI AT WORK
  11. 11. 10 THE FUTURE OF WORK: MORE THAN A MACHINE Section 2 WORKERS SAY TECHNOLOGY WILL FREE THEM FROM MENIAL TASKS They don’t think machines will threaten their jobs 10
  12. 12. 11 Most office workers predict their jobs will change in five years Think Own Job Function Will Change In Next Five Years Among U.S. Office Worker Total — Showing % Selecting Q22. How much do you think your own job function or role will change in the next five years? (“Will change” combines responses for “a little bit” and “significantly.”) U.S. N: 1042, U.K. N: 2026, GER N: 1002 Note: Data may not add up to 100% due to rounding. Will change 87% United Kingdom 87% Germany 87% 10% of U.S. office workers think their jobs will not change in the next five years U.K. (9%), Germany (12%) 3% of U.S. office workers think their jobs won't exist in the next five years U.K. (4%), Germany (1%) THE FUTURE OF WORK: MORE THAN A MACHINE SECTION 2: WORKERS SAY TECHNOLOGY WILL FREE THEM FROM MENIAL TASKS
  13. 13. 12 Workers say human abilities will be needed at work, as machines do most menial tasks Do You Think Your Job in its Entirety Could Ever Be Carried Out by a Machine? Among U.S., U.K., German Office Worker Total — Showing % Selecting Percentage of Menial Office Tasks Done by Technology in Next 20 Years Among U.S. Office Worker Total — Mean Result Q17. Do you think your job in its entirety could ever be completely carried out by a machine / technology? U.S. N: 1042, U.K. N: 2026, GER N: 1002 1 YOY, "No" results up from 56% in U.S. and 60% in U.K. (2016 Work in Progress Study) Note: Data may not add up to 100% due to rounding. Q16. What percentage of menial office tasks do you think will be done by a machine / technology in In 20 years? U.S. N: 1042, U.K. N: 2026, GER N: 1002 2 YOY, up from 53% in U.S. and 53% in U.K. (2016 Work in Progress Study) Yes, today Yes, but probably not for at least another 20 years No, my job requires abilities and attributes that only humans possess* Yes, in the next 5 to 10 years No, in my role, customers prefer to interact with people over machines U.S., U.K., and German office workers say their job could not be carried out by a machine in its entirety. % menial tasks done in 20 years2 United States United Kingdom Germany 9% 5% 5% 11% 12% 15% 14% 16% 20% 48% 41% 19% 45% 21% 20% 63% 60% 68% 66% United Kingdom 60% Germany 56% THE FUTURE OF WORK: MORE THAN A MACHINE SECTION 2: WORKERS SAY TECHNOLOGY WILL FREE THEM FROM MENIAL TASKS
  14. 14. 13 Successful office workers will be better collaborators and utility players Most Successful Workers of the Future Among U.S Office Worker Total — Showing % Selecting Q21. Who do you think will be the most successful workers of the future? 1 YOY, up from 67% in U.S. and 66% in U.K. (2016 Work in Progress Study) ²YOY, up from 70% in U.S. and 68% in U.K. (2016 Work in Progress Study) U.S. N: 1042, U.K. N: 2026, GER N: 1002 Better at collaboration (vs. working alone)1 Able to do many different things (vs. specializing in one area)² 79% 76% United Kingdom 79% United Kingdom 73%Germany 80% Germany 56% THE FUTURE OF WORK: MORE THAN A MACHINE SECTION 2: WORKERS SAY TECHNOLOGY WILL FREE THEM FROM MENIAL TASKS
  15. 15. 14 In a technology-rich future, less than a third of office workers feel very equipped to succeed Extent Equipped to Succeed with Technology and Technical Skills Among U.S., U.K., German Office Worker Total — Showing % Selecting Q23. The future of work will likely involve more technology and require more technical skills. How well equipped do you feel to succeed in such an environment? U.S. N: 1042, U.K. N: 2026, GER N: 1002 Very equipped United Kingdom 19% 49% Moderately equipped 32% Slightly/not at all equipped Germany Very equipped 29% 46% Moderately equipped 25% Slightly/not at all equipped United States Very equipped 30% 47% Moderately equipped 23% Slightly/not at all equipped THE FUTURE OF WORK: MORE THAN A MACHINE SECTION 2: WORKERS SAY TECHNOLOGY WILL FREE THEM FROM MENIAL TASKS
  16. 16. 15 Governments aren't effectively preparing workers National Governments' Effectiveness in Preparing Today’s Workforce for the Future Among U.S., U.K., German Office Worker Total — Showing % Selecting Somewhat effective Somewhat effective Somewhat effective Very effective Very effective Very effectiveNot at all effective Not at all effective Not at all effective Q27. How effective is your local, state/regional, and national government at preparing today’s workforce for the future? U.S. N: 1042, U.K. N: 2026, GER N: 1002 say local government is not at all effective. say local government is not at all effective. say local government is not at all effective. say state/regional government is not at all effective. say state/regional government is not at all effective. say state/regional government is not at all effective. United Kingdom 14% 56% 30% Germany 21% 57% 22% United States 17% 52% 31% 28% 33% 22% 26% 30% 21% THE FUTURE OF WORK: MORE THAN A MACHINE SECTION 2: WORKERS SAY TECHNOLOGY WILL FREE THEM FROM MENIAL TASKS
  17. 17. 16 THE FUTURE OF WORK: MORE THAN A MACHINE Section 3 ADDITIONAL INSIGHTS: GERMANY Germans’ work shapes their personal identity 16
  18. 18. 17 German office workers are most likely to love their job Feelings About Job Among U.S., U.K., German Office Worker Total — Showing Top 2 Box Q1. How do you feel about your job? (1 to 5 scale, with 1 meaning absolutely hate it and 5 meaning absolutely love it). Showing: 4-5 love it. U.S. N: 1042, U.K. N: 2026, GER N: 1002 1 YOY, up from 70% in U.S. and down from 63%in U.K. (2016 Work in Progress Study) Love their job1 76% United States 74% United Kingdom 59% THE FUTURE OF WORK: MORE THAN A MACHINE SECTION 3: GERMANY
  19. 19. 18 Most German office workers would keep working, even if they won the lottery If You Won The Lottery… Among German Office Worker Total — Showing % Selecting 88% Of German office workers would continue to work after winning the lottery. 81% Of U.S. office workers would work after winning the lottery.1 69% Of U.K. office workers would work after winning the lottery.1 Q4. If you won the lottery, would you... U.S. N: 1042, U.K. N: 2026, GER N: 1002 1 Results for "would work" YOY, up from 80% in U.S. and 67% in U.K. (2016 Work in Progress Study) Stop working entirely Pursue my dream career Continue doing the job I currently have but work fewer hours Continue doing the job I currently have in the same capacity 12% 23% 42% 23% THE FUTURE OF WORK: MORE THAN A MACHINE SECTION 3: GERMANY
  20. 20. 19 A majority in Germany and the U.S. are defined by work Working Defines the Worker Among U.S., U.K., German Office Worker Total — Showing Top 2 Box Defines who I am1 Neither defines me nor doesn’t Doesn’t define who I am United States United States United States United Kingdom United Kingdom United Kingdom Germany Germany Germany Q3. How much do you feel your work defines who you are? (1 to 5 scale, with 1 meaning work doesn’t define who I am at all and 5 meaning it defines who I am completely) Shown: 1-2 Doesn’t define who I am, 3 Neither defines me nor doesn’t, 4-5 Defines who I am U.S. N: 1042, U.K. N: 2026, GER N: 1002 1 YOY, down from 57% in U.S. and 46% in U.K. (2016 Work in Progress Study) 52% 44% 54% 31% 30% 30% 17% 26% 15% THE FUTURE OF WORK: MORE THAN A MACHINE SECTION 3: GERMANY
  21. 21. 20 Access to technology is the top workplace perk Importance to Ideal Work Space1 Among German Office Worker Total — Showing % Selecting State of the art technology for my work station Access to food and beverages Personalized work stations Lounge and relaxation areas Beautiful office design Access to on-site amenities 35% 26% 21% 15% 14% 12% Q5. Of the following factors, which are the most important in creating your ideal physical work space? Please select up to two. U.S. N: 1042, U.K. N: 2026, GER N: 1002 1 YOY similar results in U.S. and U.K (2016 Work in Progress Study) United States United Kingdom 37% 19% 18% 12% 14% 13% 27% 26% 12% 20% 18% 14% THE FUTURE OF WORK: MORE THAN A MACHINE SECTION 3: GERMANY

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