This survey of 1,000 US consumers found that: 1. Younger generations constantly use multiple devices at once and spend over 11 hours per day on devices, while older generations spend less time and are less likely to multitask. 2. Brand websites are important research sources but younger consumers also rely on social media and video, and are more likely to use mobile in stores. 3. Consumers find irrelevant, poorly designed content most frustrating and would abandon it, though many rate recent brand website experiences positively overall.