Next Generation Connectivity


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The ever changing world of technological demands requires a constant review of connectivity options for staying in contact with clients and customers, operational efficiency improvements, disaster recovery and other enhancements to meet business needs. Choosing the right technologies will pay dividends to your business today and into the future.

In this seminar, Brian Mulligan and Dennis Mudry will discuss next generation connectivity options, what is available, how they are delivered and a summary of scalability, reliability and performance. It will also address how these next generation technologies can enable businesses to take advantage of high bandwidth applications, cloud computing services and general enhancements that can be made in day to day operations.

Presented by Brian Mulligan, Sales Manager, Comcast Enterprise Services & Dennis Mudry, Senior Sales Engineer, Comcast Enterprise Services

Brian Mulligan serves as Enterprise Sales Manager for Comcast’s Western New England Region. In this role, Mulligan is responsible for overseeing Comcast’s Enterprise Business Services efforts for the region, which encompasses 300 communities in Connecticut, Western Massachusetts, New York and Vermont.

Mulligan works to lead the continued explosive growth of Comcast’s Enterprise Business Class suite of offerings. Launched in 2011, Comcast Business Class Ethernet offers high-performance point-to-point and multi-point Metro Ethernet services with the capacity to deliver cloud computing, software-as-a-service, business continuity/disaster recovery and other bandwidth-intensive applications.

Before joining Comcast, Mulligan held the position of Director of Sales for Resolute Partners. His previous sales and industry experience also includes positions with SNET, SBC, and AT&T.

A native of Oakville, Connecticut, Tzoumas resides in Meriden, CT, with his wife, his two children.

Dennis Mudry serves as a Senior Sales Engineer for Comcast’s Western New England Region. In this role, Dennis is responsible for customer solutions, network design and sales support efforts for the region which include Connecticut, Western Massachusetts, New York and Vermont.

Dennis started his career at Comcast in 2009 and has been instrumental in the launch of Western New England’s Metro Ethernet network which offers high-performance optical point-to-point and multi-point network services as well as cloud based IP telephony.

Before joining Comcast, Dennis held the position of Senior Network Architect for Virtela Technologies. He has held pre and post engineering positions with UUnet, MCI WorldCom, CompuServe network services and Sprint. He holds a Bachelor’s degree in Business administration from Post College. He is a Cisco certified internetwork professional and Ciena Carrier Ethernet administrator.

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  • We live in a very dynamic and fast-paced world. Businesses like yours are constantly looking for ways to simply manage the pace of that change – but at the same time take advantage of the opportunities that come with it. Whether it’s adding better applications to improve operations, managing collaboration across an increasingly distributed workforce (each with their own device), moving to a cloud-based development environment, or pushing out richer new content to customers and partners – growing your business demands that you do more. But can your network keep up?
  • CIO/Computerworld Market Pulse Survey conducted for Comcast Business ServicesNovember 2011Q5: Which of the following are contributing to demand for high-performance network connectivity at your company? (Please check all that apply.) Base: 234 qualified respondents
  • The truth is, it all comes back to your network infrastructure. You need to have enough capacity, it has to have intelligence to manage multiple applications effectively, it has to be secure, and it can’t break your budget. Unfortunately, the engineers who developed traditional technologies like T1 and Frame Relay never envisioned the data explosion we’re seeing today. And as a result, they’re slow and limit your application performance. If you want to expand it’s expensive and could take months.Your business needs more than that. Your network must be able to respond at the speed of your business. Anything less just isn’t acceptable.
  • Standardized services enables ubiquitis Ethernet independendant of the underlying media and transport infratructure which a critical prequisite to exteneding Ethernet on a global scale.Scalability also includes geographical reach over a variety of infrastructures including WiFi, WiMax, TDM and Sonet etc.Reliability includes service resiliency, protection and restoration providing end to end service level protection against any failures in the underlying infrastucture employed in the delivery of the services.QOS- supports delivery of critical enterprise applications that are commonly expected to adhere to certain performance levels such as voice and video.Service Management-includes unified management , carrier class operational, administration and maintenance integrating with existing Service Provider networks.Rapid provisioning -allowing the capability to provision new Ethernet services rapidly. This is a key departure from the long and protracted commissioning intervals for traditional TDM services.
  • In reference to standarized services can be provisioned over many access technologies enabling ubiquity on a global scale.
  • Also know and E-Line service. Provided symmetrical bandwidth for data sent in either direction. Based on a pre defined Committed information rate. Based on the creation of an EVC-Ethernet virtual circuit configured between two physical User Network Interfaces.Much like a common TDM based private leased line service only the range of bandwidth and connectivity options are much greater.
  • Also and E-Line service can be used to create services similar to and Ethernet Private line with some notable exceptions. EVPL allows service multiplexing at the physical User network interface or port. This allows more than one Ethernet Virtual circuit to be supported at the UNI where EPL does not allow this. EVPL does not need to provide full transparency of service frames as with an EPL, some service frames may be sent to one EVC while other service frames may to sent to other EVC’s.
  • Know as an E-LAN service.Based on a Multipoint-to-Multipoint Ethernet Virtual circuit. Each UNI is connected to a single Multipoint-to-Multipoint EVC. Can interconnect a large number of sites with much less complexity than legacy technologies such as Frame Relay and ATM.
  • Also an E-Line service.Dedicated Internet access enables subscribers to have a highspeed connection to the Internet to support their business objectives including Cloud based computing. Can be configured in a single, dual, or multi-homed architecture leveraging EBGP.
  • When it comes to Ethernet, Comcast Business extends our reach nationwide as one of the largest fiber-based Ethernet providers on the planet. Our Ethernet network and serviceswere built specifically for the business community, combining best-in-class, high-performance technology with unmatched customer support. That means businesscustomers like you benefit from the strength, scale, and stability of a technology leader while enjoying the attention and focus of a localized provider.
  • [Benefit detail on slide]
  • The City of West Haven, located in southwestern Connecticut, has a population of 55,564 and occupies 10.6 square miles, including four miles of public access beach. The City relies heavily on its Internet, data, and voice services to keep residents informed, deliver public services, and ensure day-to-day operations are running smoothly. As such, City officials are continuously seeking new and cost-effective ways to serve their constituents with public services and to provide easy, online access to public safety departments such as fire and police.  With the longest stretch of public access beach in the state, the City also uses an extensive beach surveillance system of more than 15 security cameras along the shoreline. In order to monitor beach activity, the surveillance system is dependent on a reliable, high-capacity network to transfer the video signals.  As the Internet has become a critical method for mass communications, City officials were growing increasingly frustrated with the limitations of its existing network infrastructure and their aging telephone system, which dated back to the late 1990s. With one T1 line from the parks and recreation office to city hall and DSL lines connecting to other remote municipal offices, this low-speed connectivity was not meeting the needs of city personnel and residents. Public safety was also a concern. West Haven’s firehouses were frequently experiencing dropped emergency phone calls – or, in many cases, not receiving them in the first place. Further, the City’s beach security camera system was both slow and unreliable in relaying critical video information to the police department. City libraries were also eager to provide wireless Internet access to their patrons, however, there was not enough available Internet capacity to support it.   In response to mounting demand for link all municipal locations with one network and drastically improve application performance, West Haven issued a request for proposals (RFP) to find an Internet, data network and voice service provider that could connect City Hall to 17 municipal offices located throughout West Haven. After a thorough evaluation and competitive bid, Comcast was selected for its ability to deliver a comprehensive service design that included network, voice and Internet. The fact that one company could address all three of their needs was an added bonus. The city was so pleased with the strength and cost-effectiveness of Comcast’s solution, it added six firehouses and three libraries to the contract  With its Comcast deployment, West Haven now has a combination of 10 Mbps and 20 Mbps Comcast Business Class Ethernet Network Service (ENS) connections that link City Hall with 17 other municipal locations with reliable, scalable and seamless connectivity. The City also now has a 20 Mbps Comcast Business Class Ethernet Dedicated Internet (EDI) connection to City Hall that, in addition to expediting the transfer of administrative files like team minutes, agendas, permits and licenses, is the basis of the municipality’s Web-based Reverse 911 system. Their beach camera system is also performing well over the scalable network platform, a major benefit of the city’s upgrade to Comcast’s Ethernet Network Service. With Comcast Business Class PRI Trunks, which deliver reliable voice service, West Haven is also advancing public safety. Before the Comcast service, incoming calls to the city or the firehouse would often ring indefinitely. Now calls are automatically forwarded to the appropriate attendant, improving firehouse operations and reducing the chance that an urgent call goes unanswered.
  • Next Generation Connectivity

    1. 1. Next GenerationConnectivityApril 2013
    2. 2. 2Business and Bandwidth Demands are ExplodingThe questions is: Can your network keep up?You’re trying to do more, more, more…MORE CONTENTMORE DEVICES MORE APPLICATIONSMORE ON-DEMAND ACCESS
    3. 3. 3Technology benefits of high-performance connectivity22439415154576477OtherAbility to Reduce Security RiskHigh Bandwidth Across Multiple SitesAbility to Reduce DowntimeImproves ScalabilityIncreases High AvailabilityImproves ReliabilityIncreases BandwidthApplication Speed + Performance0 10 20 30 40 50 60 70 80 9022235546773OtherLowers TCOReduces OPEXMeet Customer NeedsIncreases EfficiencyIncreases Productivity0 10 20 30 40 50 60 70 80Business benefits of high-performance connectivity
    4. 4. 4IT leaders demand high-performance network connectivity672339515674Not applicableOtherStress on the network from BYOTCloud computing initiativesVirtualizationBusiness continuity/Disaster recoveryBandwidth intensive apps0 10 20 30 40 50 60 70 80Majority of surveyed IT leaders see bandwidth intensiveapplications, business continuity/disaster recovery and virtualizedresources as contributing to the demand for high-performanceconnectivity.
    5. 5. 5You Need a Network Built to Handle Those Demands• You need performance: Traditional technologies like T1 andFrame Relay provide limited bandwidth, constrainingapplication performance• You need to keep costs down: You can’t afford to makemajor investments in your network every time your businesschanges• You need scalability: Network traffic is exploding, yet thetime and resources required to expand in a T1 environmentare too greatTraditional technologies just weren’t built withtoday’s environment in mind
    6. 6. 6Carrier Ethernet Defined• Standardized Service-Requires no change to Customer LANequipment. Ideally suited for converged voice, video and datanetworks.• Scalability-Provides bandwidth in increments from 1 Meg to 10 Gig• Reliability-Rapid recovery time when problems occur 50ms rapidrecovery.• Quality of Service-Service Level agreements that deliver end to endperformance.• Service Management-The ability to monitor, diagnose and centrallymanage the network.
    7. 7. 7Delivered over a wide variety of access mediaBondedT1/E1EthernetMSO/CableEthernet User to Network Interface (UNI)Ethernet Network Network Interface (NNI)COAXDirect FiberWDMFiberServiceProvider 2TDMEthernetEthernet EthernetEthernetEthernetEthernetEthernetDirect Fiber100Mbps/1Gbps/10 GbpsSONET/ SDHPONFiberEthernetServiceProvider 1EthernetEthernetWiMaxEthernetPacketWirelessDS3/E3Carrier Ethernet provides consistent services delivered tousers connected over the widest variety of access networks
    8. 8. 8Carrier Ethernet ArchitecturesEthernet Private Line (EPL)Replaces a TDM Private lineMost popular Ethernet service due to its simplicityPoint-to-Point EVCsCarrier EthernetNetworkCE UNICEUNICEUNIISPPOPUNIStorageServiceProviderInternet
    9. 9. 9Carrier Ethernet ArchitecturesEthernet Virtual Private Line (EVPL)Replaces Frame Relay or ATM L2 VPN services• To deliver higher bandwidth, end-to-end servicesSupports “hub & spoke” connectivity Similar to Frame Relay or Private Linehub and spoke deploymentsServiceMultiplexedEthernetUNIPoint-to-Point EVCsCarrier Ethernet NetworkCEUNICEUNICEUNI
    10. 10. 10Carrier Ethernet ArchitecturesEthernet Network ServicesexampleMultipoint-to-MultipointEVCCarrier EthernetNetworkCEUNICECEUNIUNIEthernet Network Services (ENS)Similar to MPLS network ServicesSupports “any to any” network connectivity
    11. 11. 11Carrier Ethernet ArchitecturesEthernet Dedicated Internet (EDI)Replaces T1,T3 SonetProvides scalable high bandwidth Internet accessUNIInternet
    12. 12. 12Comcast Business Ethernet• One of the largest fiber-based Ethernet providers with a nationwidereach– Ethernet services delivered via Comcast’s high-performance network– Deep fiber penetration; beyond the central business district– Comcast owned and operated infrastructure for true network diversity• Focus on a business audience – regardless of your industry, we candesign a network for you• Two-tier support – national network monitoring with localleadership, technical support, and customer careWe have the scale, strength, and stability of a globalcorporation, but the attention and focus of a local provider
    13. 13. 13Why Comcast Metro Ethernet?ScalabilityAbility to scale quickly, easily, and incrementally – from 1 Mbps to 10 Gbps – to meet therapidly evolving needs of businessesPerformanceCombined with easy scalability, Ethernet’s ability to manage multiple types of traffic helpsmaximize application performance in ways legacy technologies never couldNetwork diversityComcast has invested hundreds of millions into its own infrastructure, with diverse facilitiesfrom those of ILECs, and CLECs who often use the same routes.Service level agreementComcast stands behind our service with a service level agreement, and 24x7 support, 365days per yearMEF CE 2.0 CertifiedComcast is the world’s first carrier to earn this designation, leading the industry anddemonstrating our commitment to enterprise businesses
    14. 14. 14City of West HavenSituation:• Connecticut municipality with a population of 55,000+• Upgraded technology infrastructure needed to support police andfire departments, libraries and other city officesChallenge:• Connect multiple locations with faster, more reliable networkconnections• Replace legacy voice and data for improved public safety services• Provide wireless Internet access to library visitorsSolution:• Comcast Business Class Ethernet Network Service• Comcast Business Class Ethernet Dedicated Internet• Comcast Business Class PRI TrunksResults:• Dependable connectivity from City Hall to 17 municipal locations• Improved safety with reliable data transfer for Web-based reverse911 system and beach security camera system• Faster response times and improved customer experience forthose calling into municipal offices
    15. 15. Thank You