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Four Fried Chickens and a Coke


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American Nuclear Insurers (ANI) had a mobile workforce long before mobile was cool. ANI had a BYOD policy years before the acronym existed. Visionaries? No, just a company with a pragmatic view of technology and an understanding that people, tools, devices and services need to come together to work toward the efficient delivery of a superior product. It’s not about IT, users, platforms, apps or gadgets. It’s all about knowing who your customers are, what they want and having the information
necessary to serve them well.

Learning objectives:
1. How to balance budget constraints and consumer demand for new cool things;
2. How to enforce the kind of security that satisfies legal, accounting, and HR while keeping the art students happy and
3. How to use modern communication to improve your decisions without getting swept away in a river of hype.

Presented by: Dan Antion, Vice President, Information Services, American Nuclear Insurers
Dan is Vice President, Information Services for American Nuclear Insurers, a role he has held for 25 of his 35 years in business. He is responsible for systems development, ANI’s network infrastructure and communication systems. Dan joined ANI when most transactions were manually processed, and advanced communications meant sending a fax. Dan has managed a measured but constant adoption of new technology to automate and improve all aspects of information management at ANI. Dan serves on the Board of Directors of AIIM International and is responsible for Programs and Marketing for the New England Chapter of AIIM. Dan blogs and speaks about SharePoint and ECM, rants about stupid behavior and enjoys biking, woodworking and photography.

Published in: Technology
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Four Fried Chickens and a Coke

  1. 1. #WorkSmart @dantion @ADNETTech#AIIM12#WorkSmart @dantion @ADNETTech4 Fried Chickens and a CokeOn a Mission to Save InformationDaniel AntionVice President, Information ServicesAmerican Nuclear Insurers@DAntion
  2. 2. #WorkSmart @dantion @ADNETTechThis is What Works for Us The fine print When it comes to survival, nothing is absurd We are all in this together This challenge isn’t new Doing it within budget Keeping it secure Use technology instead of fighting it Q&A
  3. 3. #WorkSmart @dantion @ADNETTech#AIIM12American Nuclear?A few things about ANI than might help youunderstand these slides a little better
  4. 4. #WorkSmart @dantion @ADNETTechNuclear Insurance Joint Underwriting Association Domestic member companies Foreign nuclear reinsurance Small, mobile staff Catastrophic risk Information is key Worldwide access Device independentFukushima DaiichiYeah, we insurethat.
  5. 5. #WorkSmart @dantion @ADNETTech#AIIM12You Can Learn from AnythingIts 106 miles to Chicago, we got a full tank of gas, half apack of cigarettes, its dark... and were wearing sunglasses.…Hit it.
  6. 6. #WorkSmart @dantion @ADNETTechReally? The Blues Brothers?Do the right thing. Do it the right wayNo, no! I will nottake your filthystolen money!
  7. 7. #WorkSmart @dantion @ADNETTechReally? The Blues Brothers?We seek to reestablish our earlier successWe had a bandpowerful enoughto turn goat pissinto gasoline.
  8. 8. #WorkSmart @dantion @ADNETTechReally? The Blues Brothers?Success requires marketing a good productYou two girls...tell your friends…it’s ladies night atthe Palace HotelBallroom
  9. 9. #WorkSmart @dantion @ADNETTechReally? The Blues Brothers?Not everyone wants you to succeedUse ofunnecessaryviolence in theapprehension ofthe BluesBrothers HASbeen approved.
  10. 10. #WorkSmart @dantion @ADNETTech#AIIM12We are all in this togetherIT guys, content guys, records guys, governancewonks, end users - anyone with a better solution
  11. 11. #WorkSmart @dantion @ADNETTechECM, Compliance, BYOD, Security... It’s not about technology, andit’s Not about your device Not about your data Not about your department Not about your silo It’s about our company’sinformationWe have to workas a team
  12. 12. #WorkSmart @dantion @ADNETTechIt’s About Information Information belongs to theorganization, it needs to be: Maintained in compliance withlaws & expectations Made available to peopletoday and in the future Protected from bad guys We have to institutionalizetoday’s tacit knowledgeMillions spentadding ontoHartford Library
  13. 13. #WorkSmart @dantion @ADNETTechInvolve More People Include ancillary and futureusers of information Show solutions in order todemonstrate features Make people aware of allprojects that are underway Include the people crafting thebudgetWell, there arelimits…
  14. 14. #WorkSmart @dantion @ADNETTechInsinuate Yourself Into the Process Meet with your peers andnext/previous generation Bring them onto workingcommittees Security ECM Use authority if needed Goal should be “No surprises”Clear messagesare important
  15. 15. #WorkSmart @dantion @ADNETTech#AIIM12This Challenge Isn’t NewIn 1994 I was asked to make our engineers asproductive on road as they are in the office
  16. 16. #WorkSmart @dantion @ADNETTechThere Are Always Answers We met that challenge instandard and creative ways cc:Mail Mobile CompuServe MailHub Proxy server on dial-up Our methods evolved with thetechnology The answer is always “Yes”“Things are onlyimpossible untiltheyre not.”
  17. 17. #WorkSmart @dantion @ADNETTechRapid Change is a Fact of Life The cumulative effect ofMoore’s Law More things are changing Changes are more dramatic Generational impact in thework place Comfort level(s) ExpectationsAre you ready forthe 2nd half?
  18. 18. #WorkSmart @dantion @ADNETTechToday’s Edge is Too Hard to See Adoption time is compressed Next wave is coming fast Can’t gradually build a policy Take reasonable chances onnew technology Don’t be afraid to fail Failures cycle through faster Imperfect isn’t failureYou have to beready when itbreaks
  19. 19. #WorkSmart @dantion @ADNETTechAgain, This Isn’t New
  20. 20. #WorkSmart @dantion @ADNETTech#AIIM12Within Budget?IT gets hammered for being unresponsive, but weare also pressured to stay within or under budget
  21. 21. #WorkSmart @dantion @ADNETTechCreate a Culture of Success Start solutions moving everywhere you can Keep all the balls moving, albeit slowly Plan projects so you can offload work toothers while you work on something else Keep people informed of your constraints, notas an excuse but as a trusted team member Talk about every successful step and givecredit to everyone that was involved
  22. 22. #WorkSmart @dantion @ADNETTechBudgets Are Real, But… Stop reacting to change – planfor change Easier to approve a budgetthat supports a plan Know the business strategy Have an IT (Dept) strategy Identify known unknowns Identify risk of doing nothing“We also knowthere are knownunknowns...”
  23. 23. #WorkSmart @dantion @ADNETTech#AIIM12Keeping it SecureFear can be a powerful motivator
  24. 24. #WorkSmart @dantion @ADNETTechSecurity Isn’t About Technology “The primary attack vector forsuccessful penetration of theenterprise is its ownemployees” - FBI Assess and plan What are you protecting? What are the threats? Where are you vulnerable? What is your plan?McDonalds mightnow be part of hiscompany’s network
  25. 25. #WorkSmart @dantion @ADNETTechIt’s All About Compromise We deploy iPads with theability to manage them We partially reimburse forphones You can have email access If you want VPN, install themanagement app We standardized on iOS andwe support Windows MobileYou want VPNaccess? Installthis app.
  26. 26. #WorkSmart @dantion @ADNETTech#AIIM12Use TechnologyDon’t make your job harder than it needs to beand don’t be afraid to be cool
  27. 27. #WorkSmart @dantion @ADNETTechStay 1 Step Ahead of Demand We standardized on iOS We pay for “standard” apps We wrote an iPhone app It wasn’t hard It wasn’t expensive It sends the right message –that we can deliver Now we are planning next appSharePoint access& emailintegration
  28. 28. #WorkSmart @dantion @ADNETTechStay 1 Step Ahead of Demand We standardized on iOS We pay for “standard” apps We wrote an iPhone app It wasn’t hard It wasn’t expensive It sends the right message –that we can deliver Now we are planning next appRemote Desktopsupport
  29. 29. #WorkSmart @dantion @ADNETTechStay 1 Step Ahead of Demand We standardized on iOS We pay for “standard” apps We wrote an iPhone app It wasn’t hard It wasn’t expensive It sends the right message –that we can deliver Now we are planning next appEdit Officedocuments
  30. 30. #WorkSmart @dantion @ADNETTechStay 1 Step Ahead of Demand We standardized on iOS We pay for “standard” apps We wrote an iPhone app It wasn’t hard It wasn’t expensive It sends the right message –that we can deliver Now we are planning next appOffice and travelinformation
  31. 31. #WorkSmart @dantion @ADNETTechNo Single Vendor Has Answer What are your majorrequirements What is your strategy? Who supports it best Build around that which iscritical – Don’t make #1requirement support the #5solutionSome thingsshould just beavoided
  32. 32. #WorkSmart @dantion @ADNETTechConstant Communication Use whatever works Face-to-face Over-the-wire Apps Use whomever works Keep process moving Threaded discussions Reduce meetingsOK, maybe Ididn’t mean“constant”
  33. 33. #WorkSmart @dantion @ADNETTechRemain Relevant (by remaining relevant) Blog, Tweet, Friend, Like Set agenda – publish aroadmap – change often Lean on AIIM – It’s good stuff Involve others “we’re going todo this & I need your help” isway better than “we did thisand I need your approval”My non-technicalblog
  34. 34. #WorkSmart @dantion @ADNETTechThanks! – Any Questions?Daniel AntionDan.Antion@gmail.com860.682.1301http://SharePointStories.com“Dantion” on LinkedIn, Twitter and Facebook(or search for the @gmail address)
  35. 35. #WorkSmart @dantion @ADNETTech