Unified Communications:Connect to People Instead of Devices


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Conducting business today is dependent on
connecting people to the information they need
to do their jobs and the people they need to
collaborate with. Unified communications offers
organizations a single interface for business
communications, eliminating the need for
separate phone, email, video, conferencing,
instant messaging and voicemail systems. In this
workshop, Tim Weber and Bill Palmer of ADNET
Technologies will showed a day in the life of a
knowledge worker using Unified Communications
in an integrated environment. This is a highly
dynamic presentation with minimal slide content
and a full hour of demonstration showing the
capabilities of this powerful technology.

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  • How do your people collaborate today?There are many traditional collaboration products and technologies your people use to work together today. Here are some of the most common, along with issues and limitations for each. [Note: Don’t have to go through each method– rather, give an example/story from your personal experience of a miscommunication, security violation, or lack of efficiency]Phone calls:Information exchanged can be difficult to capture and persist1:1 communication silos – hard to share information with othersTime zones can make calls unpracticalLanguage barriersE-mail:Not immediate – can create communication delays (recipients OOF)Can create hard-to-track message threadsEmail overload (spam) and size limitationsDocuments and assets shared through e-mail can lead to version control issuesFace-to-face meetings:Information shared can be difficult to capture and persistGeographic distancePeople dependencies/bottlenecks (vacation, turnover)Physical meeting inefficiencies (securing conference rooms, scheduling)Time zone differencesLanguage, cultural barriersFile shares:Version controlAuditing and complianceFinding the right information quicklyOrganizational problems (is this the right folder? How can I be sure?)Access permissions issuesVirus and security concernsPaper-based document storage:Document management and retrieval (e.g., difficult to reference and share) Difficult to search quicklySecurityDisaster recovery and backupAccess (geographic limitations)Messaging (IM, text, voice mail, etc.):Information shared can be difficult to capture and persist Multiple platforms can cause interoperability issues and lack of centralizationCommunication silosSecurity/IP policy issuesFaxes:ManagementVersion controlSecurity/IP policy issuesSame issues as paper-based document storageSocial Networking tools like Facebook, MySpace, Twitter:Security/IP policy issuesDisclosure concernsLack of integration with corporate IT systemsInformation shared can be difficult to capture and persist Inappropriate professional behavior and information sharedOverall Limitations/Challenges – Lack of consistent user experienceLack of standardized processesLack of security and controlMultiple versions of the truthDifficulty in finding the right information/person quicklyHaving to reinvent the wheel, duplicate workDigital Marketing complexity
  • Unified Communications:Connect to People Instead of Devices

    1. 1. Unified Communications: Connect to People Instead of Devices<br />Tim Weber & Bill Palmer | ADNET Technologies, LLC<br />
    2. 2. How Do Your People Work Together Today?<br />What are the issues and limitations?<br />Consumersocialnetworks<br />Phone<br />& Fax<br />Digital Marketing<br />E-mail<br />Face-to-face<br />Messaging<br />File shares<br />Paper-based<br />
    3. 3. What we hear:<br />Current Communications Experience<br />Source: Ideal Communications and Collaboration Research by Microsoft, 2009<br />
    4. 4. Customer Wish For:<br />Ideal Communications Experience<br />>><br />Communication is more than just transmission and receipt of a message; it is also about creating a connection with someone.<br />
    5. 5. Barriers to a More Connected Experience<br />Distributed teams, <br />partners, and customers<br />High cost of communications<br />Lack of integration<br />
    6. 6. Microsoft Lync Server 2010<br />Drive adoption through ease of use and Microsoft Office<br />>><br />Instant Messaging and Presence<br /><ul><li>Consistent experience across Office
    7. 7. Consistent experience across devices</li></ul>Reduce costs through converged communications<br />Audio, Video, and Web Conferencing<br /><ul><li>Truly converged user experience
    8. 8. Converged voice functionality</li></ul>Simplify deployment and migration through interoperability<br />Enterprise Voice and Telephony<br /><ul><li>Interoperable and extensible platform
    9. 9. Choice through interoperability
    10. 10. IT resources maximized with the cloud</li></li></ul><li>Consistent Experience across Microsoft Office<br />Common features across Microsoft Word, Excel®, PowerPoint®, Outlook®, and SharePoint® can help to improve the user experience.<br />Contact Card<br />Click to communicate from Microsoft Backstage™ view (Word, Excel, PowerPoint)<br />Presence in SharePoint<br />
    11. 11. Connect People in New Ways, Anytime and Anywhere<br />Access messages through your PC, mobile device, or the Web<br />PC<br />Mobile<br />Web<br />
    12. 12. Truly Converged User Experience<br />Users can benefit from a single client experience for IM, voice, video, and data sharing.<br />Microsoft Communicator<br />Incoming call<br />Conversation window<br />IM and video<br />Meeting, application sharing, and whiteboarding<br />
    13. 13. Converged Voice Functionality<br />Microsoft Lync Server 2010 delivers on critical voice features.<br />Microsoft Lync Server 2010<br /><ul><li>Integrated conferencing experience
    14. 14. Enhanced 9-1-1 for NA
    15. 15. Survivable branch appliances
    16. 16. Call admission control
    17. 17. More options for devices (including lower cost)
    18. 18. Call park and malicious call trace
    19. 19. Additional data center survivability options</li></ul>Telephony and<br />Voice Mail<br />Unified Conferencing: Audio, Video, Web<br />Microsoft Office Communications Server 2007<br /><ul><li>“Anywhere access”
    20. 20. IM and rich presence
    21. 21. Desktop integration
    22. 22. Voice features for mobile workers
    23. 23. Unified messaging with Microsoft Exchange 2007
    24. 24. Audio and video conferencing
    25. 25. Web conferencing (Microsoft Office Live Meeting client)</li></ul>Microsoft Office Communications Server 2007 R2<br /><ul><li>Desktop sharing
    26. 26. Dial-in audio conferencing
    27. 27. Higher resolution video
    28. 28. Single number reach
    29. 29. Attendant console
    30. 30. Response groups
    31. 31. SIP trunking</li></ul>InstantMessaging<br />
    32. 32. Interoperable and Extensible Platform<br />Integrate and Enhance Existing Investments<br /><ul><li>Enable federation and public IM connectivity
    33. 33. Integrate with PBXs
    34. 34. Build on room-based conferencing systems
    35. 35. Use qualified SIP trunking providers</li></ul>Extend Communications to Business Processes<br /><ul><li>Make conversations contextual
    36. 36. Extend the Microsoft Communicator experience</li></ul>>><br />
    37. 37. Choice through Interoperability<br />Take advantage of interoperability to replace, enhance, or add voice options<br />>><br />Replace<br /><ul><li>Full and seamless UC experience through Microsoft LyncServer 2010
    38. 38. Highly cost-effective to purchase and manage
    39. 39. Case Studies: Sprint, Colombian National Police, and Lionbridge</li></ul>Enhance<br /><ul><li>Full and seamless UC experience through Communications Server
    40. 40. Allows employees to use PC or phone for voice calls
    41. 41. Case Studies: AT Kearney, Royal Dutch Shell</li></ul>Add<br /><ul><li>Eliminates costs for conferencing services
    42. 42. Can use PC for full audio, video, and Web conferencing experience
    43. 43. Provides rich roster controls
    44. 44. Case Study: Intel</li></li></ul><li>Complete Cost Savings<br />Decrease costs<br />By reducing travel, communications, and IT expenses<br />Improve business outcomes<br />By maximizing individual productivity and fostering team collaboration<br />>><br />
    45. 45. Business Impact: Customer Evidence<br />“Office Communications Server offered all of the features we needed out-of-the-box without requiring additional licenses. That, plus the interoperability with Office 2007 and Office SharePoint Server and the ability to click to dial from these other applications, was what sold us on Microsoft.”<br />Kevin Rice <br />Global Network Architect | A. T. Kearney<br />“We were spending more than a million dollars a month in our conference bridging. We are not spending anywhere near that today and expect to be saving across the board with the unified communications suite in the neighborhood of nine to ten million dollars per year, just in our enterprise costs.”<br />Joe Hamblin<br />Manager of UC for Client Services | Sprint Nextel<br />>><br />
    46. 46. Day in the life……<br />
    47. 47. THANK YOU!!!<br />Q & A<br />