*I feel like I‟m talking to a WALL!!!
*I want to talk to your Manager put him on the
*Why doesn‟t anyone Understand?
*Why can‟t you simply solve The Problem?
*Support Employees – read a script from their
computer console (Hence Apple put Genius‟s in
their Stores !!!)
* Systems are designed for Σ (Situation) with pre-designed Σ (Response) and
mechanisms to go from Σ (Situation) to Σ (Response)
* Systems are grossly inappropriate for Situations they were not designed for … and a lot
of times for Situations they were designed for itself (!!!) i.e. Obsolete!!!
* They are designed to give a Perception of Intelligent Behaviour… but they are just
* We end up hating Systems and people who Design and Control Systems…
* We want Intelligent Behaviour!!!
* We wonder – How can someone put 10,000 employees into A System and make them
behave as Dumb as Dhuh! ???
* The Mecha / System Designers claim their designs bring Order to the Chaos!!!
* Our First Artificially Intelligent Systems were based on Rule Engines!!! (Ouch!!!)
* We constantly Fire Fight to „Fix‟ our Mecha/Systems !!! And the Cycle never Ends!
* Everyone is constantly disgruntled and frustrated with Mecha-Despair
1. Human Compassion
2. Human Intelligence & Rationality (???)
3. Human Companionship
* Tackling Mecha Despair is the KEY consideration for Design of
Systems/Mechanisms/Process with a Human Interface
* If systems are normally Designed for Σ (Situation)
* We need to design them for
* Alternate Workflows
* Manual Overrides
* This constrains Mass Standardization, Consistency, Efficiency, Logn
Operations, Business Scalability
* This will remain a serious problem Until Human Scientists
Clone Intelligence and make it Serve Human Interests
* But even then the problem #3 on the previous slide #9 will