WHAT IS COMMUNICATION? Communication is the activity ofconveying information through the exchange ofthoughts, messages, or information, as by speech,visuals, signals, writing, or behavior. “Any act by which one person gives to or receives fromanother person information about that persons needs,desires, perceptions, knowledge, or affective states.Communication may be intentional or unintentional, mayinvolve conventional or unconventional signals, maytake linguistic or nonlinguistic forms, and may occurthrough spoken or other modes.”
WHAT IS UNIFIEDCOMMUNICATIONS? Communications integrated to optimize businessprocesses. Unified communications (UC) is the integration of real-time communication services such as instantmessaging (chat), telephony (including IPtelephony),video conferencing, data sharing and speechrecognition with non-real-time communication servicessuch as unified messaging (integrated voicemail, e-mail, SMS and fax).
IN A NUTSHELL:- UC integrates real-time and non-real timecommunications with business processes andrequirements based on presence capabilities, presenting aconsistent unified user interface and experience acrossmultiple devices and media types. UC manages business transactions and projects acrosspopulations of users, providing an integrated, consistentcommunication experience for users, resulting inoptimized business processes and results. UC is not necessarily a single product, but a set ofproducts that provides a consistent unified user interfaceand user experience across multiple devices and mediatypes. There have been attempts at creating a singleproduct solution however the most popular solution isdependent on multiple products.
LIST OF FIVE UC VENDORS…… MICROSOFT CISCO NORTEL IBM MITEL
IMPORTANCE OF UC FORORGANIZATIONS….A. Unifying IP Communications and CollaborationApplications:- Unified Communications creates a unified workspace byintegrating IP communications and collaboration productsand applications into a single, unified system. Withoutunified communications, disparate voice, video, data, andmobility applications cannot live up to their potential and arefar less effective than they could be. Unified Communications helps companies contend withcommunications complexity. It also addresses the growingneeds of increasingly mobile workers who now conductbusiness from their desks and in conference rooms, airports,warehouses, and vehicles. Cisco Unified Communicationsclears communications roadblocks.
B. An End-to-End System:- An end-to-end unified communications system that uses thepervasive reach of an integrated network to enable the unifiedworkspace.C. Faster, More Cost-Effective Deployments:- UC enables the organizations to be more cost effective andmake communications more easier, effective and faster.D. Nonstop Communications over the LAN:- UC provides the freedom to talk unlimited and non-stop.
E. SECURE COMMUNICATIONS:- UC bring the comfort ability within itself of securecommunications. Secure communications is always an importantfactors in any organization.F. ENERGY SAVINGS:- Unified Communications can help reduce the companys carbonfootprint and conserve energy with a switching infrastructure thatprovides additional levels of power control which saves efficientenergy.