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Creativity Meets Rationale - Collaboration Patterns for Social Innovation


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Collaborative communities require a wide range of face-to-face and online communication tools. Their socio-technical systems continuously grow, driven by evolving stakeholder requirements and newly available technologies. Designing tool systems that (continue to) match authentic community needs is not trivial. Collaboration patterns can help community members specify customized systems that capture their unique requirements, while reusing lessons learnt by other communnities. Such patterns are an excellent example of combining the strengths of creativity and rationale. In this chapter, we explore the role that collaboration patterns can play in designing the socio-technical infrastructure for collaborative communities. We do so via a cross-case analysis of three Dutch social innovation communities simultaneously being set-up. Our goal with this case study is two-fold: (1) understanding what social innovation is from a socio-technical lens and (2) exploring how the rationale of collaboration patterns can be used to develop creative socio-technical solutions for working communities.

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Creativity Meets Rationale - Collaboration Patterns for Social Innovation

  1. 1. Creativity Meets Rationale: Collaboration Patterns for Social Innovation Aldo de Moor CommunitySense WWW.COMMUNITYSENSE.NL FARG Seminar University of Alabama in Huntsville 30 August 2013
  2. 2. Social innovation • Many definitions… • Social (Stanford Social Innovation Review) – A novel solution to a social problem that is more effective, efficient, sustainable, or just than existing solutions and for which the value created accrues primarily to society as a whole rather than private individuals • Economic (e.g. Midpoint Brabant) – Governments, enterprises and educational institutes jointly explore new possibilities, discover markets, develop areas and facilities • Summarizing – Jointly with all stakeholders find sustainable solutions for societally relevant problems – Create individual and societal added value 2
  3. 3. Midden-Brabant: THE Dutch social innovation region
  4. 4. Social Innovation Award Academy
  5. 5. Transforming education: Prins Heerlijk
  6. 6. Transforming healthcare: Into D’Mentia
  7. 7. Social innovation collaboration model Developer network Stakeholder network C1 C2 C4 C5 User network C3 Core Community
  8. 8. The social innovation process 8 Source:
  9. 9. Scaling public libraries innovation 9
  10. 10. Collaborative sensemaking 10 Source: BNB/Cubiss public library sensemaking session, May 2013
  11. 11. Collaboration patterns – sharing lessons learnt • Creativity & rationale are co-dependent in design • Patterns: relatively stable solutions to recurring problems at the right level of abstraction • Collaboration patterns: reusable lessons learnt on how best to use specific functionalities for particular collaborative purposes • Root ontology of collaboration patterns is the socio-technical conversation context framework 11
  12. 12. Conversations in context Participation Look Do Interact Collaborate
  13. 13. SIC cross-case role analysis
  14. 14. SIC cross-case tool analysis
  15. 15. Social innovation concept type hierarchy …
  16. 16. SIC-model: filling it in Developer network Stakeholder network C5 User network Core Community
  17. 17. Using common conceptual ground… An (enabled) communication pattern template
  18. 18. To reuse collaboration lessons learnt A composite collaboration pattern: reducing collaborative fragmentation (C5)
  19. 19. Many applications of collaboration patterns • Collaborative sensemaking • Analyzing differences between requirements & functionalities; existing and good/best practices • Configuring collaboration systems • Growing “collaborative landscapes” by linking “collaborative islands” • Activating and scaling collaboration • Bridging theory and practice by acting as socio-technical design hypotheses • …. 19
  20. 20. Linking technical & social innovation in Noord-Brabant
  21. 21. And in Alabama?
  22. 22. Conclusions • Social innovation is a fuzzy, intricate process • Involves very complex collaboration networks, evolving over time • Social innovation collaboration requires careful socio-technical systems analysis & design • Collaboration patterns capture reusable lessons learnt • Working on a – Social innovation collaboration pattern language – hands-on methodology to describe, analyze, compare, (re)use, and evolve social innovation collaboration patterns • Towards more scalable and sustainable social innovation, having deep impact on society 22 Reference: A. de Moor (2012). Creativity Meets Rationale - Collaboration Patterns for Social Innovation. In J. Carroll (ed.), Creativity and Rationale: Enhancing Human Experience by Design, Springer, Berlin. ISBN 978-1-4471-4110-5 - Collaboration_Patterns_for_Social_Innovation.pdf