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Vulgarisation of Unified Communication


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Vulgarisation of Unified Communication

  1. 1. Unified Communication demystified What’s exactly the Unified Communication ?
  2. 2. Agenda <ul><li>Something to demystify ? </li></ul><ul><li>How to proceed in implementation. </li></ul><ul><li>Part 1 : VOIP Softphone & VOIP Server. </li></ul><ul><li>Part 2 : Presence system’s </li></ul><ul><li>Part 3 : Speech Services & Exchange 2007/2010 </li></ul><ul><li>Part 4 : Integration with PABX </li></ul><ul><li>Part 5 : Other services (fax, alarm, …) </li></ul><ul><li>Part 6 : Standard protocolsssssssssssss ;-) </li></ul>
  3. 3. Something to demystify ?
  4. 4. Simple View ! <ul><li>Voice communication </li></ul><ul><li>E-mail communication </li></ul><ul><li>Fax Communication </li></ul><ul><li>Instant messaging </li></ul><ul><li>Legacy Phone communication </li></ul><ul><li>… </li></ul><ul><li>Everything share the same tools and platforms, giving mobility to the user. </li></ul>
  5. 5. How to proceed ? <ul><li>Thinks about where are your initial concern. </li></ul><ul><li>Think about integration : ie a simple softphone (PC/PDA) or advanced feature like controlling your desk phone from Outlook </li></ul><ul><li>Do not try to implement everything in// but keep in mind interop (see later about « protocol ») </li></ul><ul><li>Don’t forget that device/hardware in previous slide can be anywhere (at home, in the cloud, in the office, roaming,…) </li></ul>
  6. 6. Part1 : VOIP <ul><li>My perception is to have a low cost « PABX » using internet & local network. </li></ul><ul><li>Using the simplest gateway to interact with PSTN world (trunk) </li></ul><ul><li>Take care to the security (see later slide about standardized protocol…) </li></ul>
  7. 7. VOIP Softphone & VOIP Server <ul><li>In premise (you owned the solution’s) </li></ul><ul><ul><li>Office Communicator 2007 R2 </li></ul></ul><ul><ul><li> (possible skype integration) </li></ul></ul><ul><ul><li> (open source) </li></ul></ul><ul><ul><li> (open source & web-based) </li></ul></ul><ul><li>In « the cloud » </li></ul><ul><ul><li> (also for your domain! Logon/reachable with xxx@mydomain) </li></ul></ul><ul><ul><li> (with presence and chat) </li></ul></ul>
  8. 8. Part 2 : Presence service <ul><li>See the other party status and adopt the better communication’s way ! </li></ul><ul><ul><li>If : Busy, available , other , .. , in meeting (using agenda linking) </li></ul></ul><ul><ul><li>Discuss with Chat , E-mail, Phonecall (VOIP/pstn) </li></ul></ul><ul><li>A client (could be Softphone, IM Client etc …) </li></ul>
  9. 9. Part 3 : Speech Services Exchange 2007/2010 <ul><li>Call your Exchange 2007/2010 server’s: </li></ul><ul><ul><li>Listen your e-mail </li></ul></ul><ul><ul><li>Listen / Change your agenda </li></ul></ul><ul><ul><li>Get your voice mail </li></ul></ul><ul><ul><li>Etc … </li></ul></ul><ul><li>Call an Exchange 2010 </li></ul><ul><ul><li>Give the name of your contact and be « routed » to it. (AD lookup) </li></ul></ul>
  10. 10. Part 4 : Integration with PABX <ul><li>2 main Goal’s </li></ul><ul><ul><li>Fully interconnect your actual phone PABX with your new IP Phone Solutions </li></ul></ul><ul><ul><li>Receive legacy PSTN call to your IP Phone </li></ul></ul><ul><li>The challenge is to know supported solutions according your VOIP Solutions and your PABX Solutions (some PABX are really advanced and include presence info, recording, and much more…) </li></ul><ul><li>Expert are needed (see protocol slide …)! </li></ul>
  11. 11. Part 5 : Others Services <ul><li>Integration of others service : </li></ul><ul><ul><li>Fax (in and/or out), Recording, Reporting, SMS, Call center capabilities , Advanced call routing , … </li></ul></ul><ul><ul><li>Are most accessible with unified communication that previously (important at purchase time) </li></ul></ul><ul><li>Security : </li></ul><ul><ul><li>« IP Flood » (simple attack) can give conversation listening </li></ul></ul><ul><ul><li>« Denial of Service » could cause no telephony .. </li></ul></ul><ul><ul><li>Dependency of your ISP stability. </li></ul></ul><ul><ul><li>QoS </li></ul></ul>
  12. 12. Part 6 : Protocolssssss <ul><li>There are many (too many) protocols that could cause nightmare to give a full interoperability in an unified communication solution. </li></ul><ul><li>As (in the « first » slide) concentrate on your real need’s </li></ul>
  13. 13. Bonus Slide : Simple « end-user » solution’s <ul><li>Presence </li></ul><ul><ul><li>Windows Live Messenger : you CAN use your own domain so Other outlook/messenger user’s can see your status in Outlook ! ( </li></ul></ul><ul><li>Phone alternative </li></ul><ul><ul><li>Skype but also other provider; If you have other collaborator, Skype for Business is existing (report, dashboard etc…) </li></ul></ul><ul><ul><li> , … </li></ul></ul><ul><li>Other services (fax,…) </li></ul><ul><ul><li>Have a look to or </li></ul></ul>
  14. 14. <ul><li>As usual, don’t hesitate to contact us. </li></ul>