Itil update 2011

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Based on the Best Management Practice PDF, some slides with my look and feel of the updated itil version coming out July 2011

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Itil update 2011

  1. 1. Service Strategy •  Book with most changes •  NEW:Strategy Management •  Updated: Financial Mgmt (V2 style) •  BRM now a process not only a role •  Key concepts clarified w/o changing the message •  Diagrams and figures have a description now
  2. 2. Service Design •  NEW: Design coordination process •  Clarifies the flow and management of service design •  Errors corrected •  Interfaces expanded •  Goal have not changed •  Updated: 5 aspects of service design and service portfolio
  3. 3. Service Transition •  Same look and feel than all books •  Evaluation process has been renamed ‘change evaluation •  additional content relating to asset management •  Structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified
  4. 4. Service Operations •  Same look and feel changes as all books •  More coherences •  Some expansion in interfaces •  Drivers, goals: no change
  5. 5. Continual Service Improvement •  Book restructured •  Easier to follow •  NEW: CSI Registry •  All improvement ideas end up here •  Simple yet powerful concept •  7 steps are now 7 steps •  Diagram includes Deming
  6. 6. ITIL®:2011 – Figures simplified
  7. 7. Continual Service Improvement 7 steps are 7 not 8 + Deming Iden%ficar   7  -­‐  Implementar   acciones   1  -­‐  Defina  qué   debe  medir   correcAvas  6  -­‐  Presentar  y   uAlizar  la   2  -­‐  Defina  qué   puede  medir   información   5  -­‐  Análisis  del   3  -­‐  Registrar   Dato   datos   4  –   Procesamiento   del  Dato  
  8. 8. ITIL Update – EXAMS / Syllabus   •  There will be changes starting 2012 •  MALC –  Syllabus not ready until end August –  Exam and courses will be restructured •  No more V2 exams or bridges –  Still there is route to ITIL Expert for Service Managers •  Foundation •  SS or CSI •  MALC –  Packaged courses and trainings will proliferate •  Low pass rate of Manager’s Bridge contributes

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