Facilitation Skills: Best and Worst Facilitator Practices

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Facilitation Skills: Best and Worst Facilitator Practices

  1. 1. FACILITATION SKILLS: BEST & WORST FACILITATOR PRACTICES Data Source: Bens, Ingrid (2005) Facilitating With Ease!, Jossey-Bass, San Francisco
  2. 2. BEST P
  3. 3. WORST O
  4. 4. P CAREFULLY ASSESS THE NEEDS OF MEMBERS
  5. 5. = = TREAT PARTICIPANTS EQUALLY P
  6. 6. WORK HARD TO STAY NEUTRAL P
  7. 7. KNOW HOW O USE A WIDE RANGE OF PROCESS OOLS P
  8. 8. CREATE AN PEN & TRUSTING ATMOSPHERE P
  9. 9. LISTEN INTENTLY TO FULLY UNDERSTAND WHAT’S BEING SAID P
  10. 10. P SPEAK IN SIMPLE DIRECT LANGUAGE ABC
  11. 11. P TAKE GOOD NOTES
  12. 12. P WORK TO MAKE MEMBERS THE CENTRE OF ATTENTION
  13. 13. O TRY TO BE THE CENTRE OF ATTENTION
  14. 14. O NEVER S CHECK MEMBER CONCERNS
  15. 15. FAIL LISTEN O
  16. 16. O LOSE TRACK OF IDEAS
  17. 17. O PASSIVE
  18. 18. O PUT PEOPLE DOWN
  19. 19. O GET DEFENSIVE
  20. 20. LET A FEW PEOPLE OR THE LEADER DOMINATE O
  21. 21. PUSH AHEAD ON AN IRRELEVANT AGENDA O
  22. 22. V HAVE NO BALTERNATIVEC APPROACHES O
  23. 23. O LET DISCUSSIONS RAMBLE WITHOUT PROPER CLOSURE
  24. 24. P CHAMPION IDEAS YOU DON’T PERSONALLY FAVOUR
  25. 25. P + + + + + + + + + POSITIVE END ON A + OPTIMISTIC + NOTE
  26. 26. END WITH CLEAR STEPS P
  27. 27. www.activepresence.com/facilitation-skills

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