INFOGRAPHIC: Facilitation Skills - Best & Worst Facilitator Practices

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Make your business meetings more effective by taking note of what to do (and what not to do) in order to be an effective facilitator...

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INFOGRAPHIC: Facilitation Skills - Best & Worst Facilitator Practices

  1. 1. BEST Make notes that reflect what participants mean ABC SPEAK IN SIMPLE DIRECT LANGUAGE WORK HARD TO STAY NEUTRAL Make members the centre of attention ?Help people understand why they’re there CHAMPION IDEAS YOU DON’T PERSONALLY FAVOUR + + ++ ++ + + + + END ON A POSITIVE OPTIMISTIC NOTE+ MAKE SURE EVERY SESSION ENDS WITH CLEAR STEPS FOR THE MEETINGNEXT PEN CREATE AN & TRUSTING ATMOSPHERE LISTEN INTENTLY TO FULLY UNDERSTAND WHAT’S BEING SAID KNOW HOW O USE A WIDE RANGE OF PROCESS OOLS TREAT EQUALLY PARTICIPANTS = = = = …Be oblivious about when to stop Take poor notes or change the meaning of what’s said PUSH ON AN IRRELEVANT AHEAD AGENDA PEOPLE DOWNH PUT IDEASTRACK LOSE OF B C HAVE NO ALTERNATIVE APPROACHES V TRY TO BE THE CENTRE OF ATTENTION GET DEFENSIVE LET DISCUSSIONS RAMBLE WITHOUT PROPER CLOSURE 6 Never check how the meeting is going… LET A FEW PEOPLE OR THE LEADER DOMINATE CAREFULLY ASSESS THE NEEDS OF MEMBERS BE OVERLY PASSIVE ON PROCESS LISTEN FAIL S NEVER CHECK MEMBER CONCERNS Source: Bens, Ingrid (2005) Facilitating With Ease!, Jossey-Bass, San Francisco For more informationon facilitation, download our Expert Guide ‘Powerful Questions for Facilitators’ at www.activepresence.com/facilitation-skills-powerful-questions-for-facilitators/ WORST FACILITATOR PRACTICES & WORSTBEST WORSTBEST WORSTBEST

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