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LiveHelp for WordPress Quick start v2


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LiveHelp for WordPress Quick start v2

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LiveHelp for WordPress Quick start v2

  1. 1. ACTIVEHELPER LIVE SUPPORT SYSTEM Quick Start Guide Six Simple Steps Designed toStart with our LiveHelp Server on WordPress
  2. 2. ACTIVEHELPERLIVE SUPPORT SYSTEM This quick start will help you get started with ActiveHelper LiveHelp and will walk you through a six simple steps. Step 1 – Install the Plugin Download the ActiveHelper LiveHelp Server plugin zip file, extract it and upload the extracted folder to your /wp-content/plugins/ folder. Sign in on the WordPress admin area and go to the plugins view and activate the new plugin name ActiveHelper LiveHelp Server by clicking in the option activate.
  3. 3. ACTIVEHELPERLIVE SUPPORT SYSTEM Step 2 – Configure the Domain Go to manage domains and click in the option “add new” to add a new domain. Add new domain option You need to use the real domain name, if you use a domain description or partial domain the tracking can’t work and you don’t see the chat image in your site. Manage domains view
  4. 4. ACTIVEHELPERLIVE SUPPORT SYSTEM Step 3 – Configure agent Go to manage agents and click in the option “add new” to add a new agent. Basic Information Try to use simple username without capital or spaces. Additional Information Available domains Also you need to enable the domains in which your agent will be working.
  5. 5. ACTIVEHELPERLIVE SUPPORT SYSTEM Step 4 – Deploy the Tracking widget If the domain name is the same that you server you can install by clicking in the option "configure widget" If you need to configure in a WordPress on a different domain you can download the widget to install in the other WordPress. To install in a non WordPress domain you can use the option “Generate Script” and then deploy the javascript tracking code.
  6. 6. ACTIVEHELPERLIVE SUPPORT SYSTEM Step 5 – Get the agent login info Go to manage agents and click in the option “client info” to get the agent login info. You need to download and install the Support Panel Console Multi Platform from our download area, the Support Panel is a desktop available for Windows and MAC. Start the Support Panel Copy the connection info from the client info option to the Support Panel Console.
  7. 7. ACTIVEHELPERLIVE SUPPORT SYSTEM Step 6 Start the tracking of all your domains You can get a User Guide for the Support Panel Console in our site.