How to Prepare a Policy and Procedure Manual

8,450 views

Published on

ENGL 212- Building the Course

0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
8,450
On SlideShare
0
From Embeds
0
Number of Embeds
20
Actions
Shares
0
Downloads
292
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide

How to Prepare a Policy and Procedure Manual

  1. 1. Preparing a Policy andProcedures ManualQuick ―How To‖ Overview
  2. 2. GoalsThe overall goal for any policy and procedure document is for the design to be simple, consistent, and easy to use.
  3. 3. Good Policies Policies are written in clear, concise, simple language. Policy statements address what is the rule rather than how to implement the rule. Policy statements are readily available and their authority is clear. Designated ―policy experts‖ are readily available to interpret policies and resolve problems. As a body, they represent a consistent, logical framework for company action.
  4. 4. Good Procedures Procedures are tied to policies. Procedures are developed with the customer/user in mind. There is a sense of ownership among procedure users. The procedures are understandable. When feasible, procedures should offer the user options.
  5. 5. Writing Style Concise, minimum verbiage. Factual– double-check accuracy! Don’t include information that may be quickly outdated (e.g., names). When using acronyms, spell them out the first time. Include step-by-step instructions for completing (paper or electronic) forms. Not too technical—simple enough to be understood by a new employee.
  6. 6. Components of a POLICYDocument Headline Banner Purpose of the Policy/Policy Statement Detailed Policy Statement Applicability Definitions Getting Help Policy Authority Related Policies/References for additional Information Implementation Procedures
  7. 7. Components of a PROCEDUREDocument Headline Banner Overview/Procedure Description Areas of responsibility Procedure Details References Help Page
  8. 8. References http://policy.ucsc.edu/pdf/guide.pdf

×