Accenture Belgium and Luxembourg: an introduction

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Your Partner for a Successful Transformation.

Our "high performance business" strategy
builds on our expertise in consulting,
technology and outsourcing to help
businesses and governments perform
at the highest levels so they can create
sustainable value for their customers
and shareholders.

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Accenture Belgium and Luxembourg: an introduction

  1. 1. The partner fora successfultransformationERRT research report
  2. 2. Table of Our company At a glancecontents Leadership team – Belgium & Luxembourg Our strengths Corporate citizenship Our High Performance Business research How Accenture defines business performance Our expertise Combination of functional, technology and industry capabilities Industry expertise Clients Management consulting Technology services and systems integration Infrastructure, application and business process outsourcing2
  3. 3. Our At a glance Accenture is a global management Belgium & Luxembourg Established in Belgium andcompany Luxembourg since 1989, Accenture consulting, technology services and outsourcing company, with employs more than 1,300 people in more than 244,000 people serving Brussels, Luxembourg and Vilvoorde. clients in more than 120 countries. Our people collaborate with clients in Combining unparalleled experience, Belgium, Luxembourg and abroad. We comprehensive capabilities across are “Best Employer” in Belgium (2007, all industries and business functions, 2008 and 2010). and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them Our Brussels office become high-performance businesses Our Brussels office - centrally located and governments. The company for our clients and our people - has generated net revenues of US$25.5 a fresh design, is a unique meeting billion for the fiscal year ended place that stimulates interaction Aug. 31, 2011. with the most recent collaboration technologies and significantly reduces Accenture is listed on the New York our carbon footprint. Stock Exchange since 2001 (NYSE: ACN). 3
  4. 4. Leadership team - Belgium & Luxembourg Olivier Gillerot Managing Director for Accenture in Belgium & LuxembourgService offeringsFernand Nitti Mardjan Dimitri HuygheDimidschstein Business Process TechnologyManagement OutsourcingConsultingIndustries Marc Bervoets Hendrik De Wilde Baudouin Thomas Communications, Health & Public Financial Services Media & Technology Service Marc van der Net Steven Vermeylen Products Resources4
  5. 5. Our strengths Among the many strengths that distinguish Accenture in the marketplace Corporate are our:Our "high performance business" strategybuilds on our expertise in consulting, •• Extensive industry expertise. Citizenshiptechnology and outsourcing to help •• Broad and evolving service offerings. With our "Skills to Succeed" commitment,businesses and governments perform •• Expertise in business transformation Accenture wants to equip 250,000 peopleat the highest levels so they can create outsourcing. by 2015 with the skills to get a job orsustainable value for their customers •• Industrialized service delivery build a business.and shareholders. through our Global Delivery In Belgium & Luxembourg, e.g.:Using our industry knowledge, Network with more than 50 locations •• ‘Back to School’: we supportservice-offering expertise and technology around the world serving more than ‘En Avant Les Enfants’ to build schoolscapabilities, we identify new business and 2,100 clients. and provide material and tuition totechnology trends and develop solutions children in Gomato help clients around the world: •• History of technology innovation and•• Enter new markets. implementation, including our research •• Junior Achievement – Young and development capabilities, on Enterprise Europe: we help JA-YE to•• Increase revenues in existing markets. which we spend approximately $400 provide innovative education programs•• Improve operational performance. million annually. to train young people in employability,•• Deliver their products and services more entrepreneurship and economics in a •• Commitment to the long-termeffectively and efficiently. practical way development of our people. •• Pro Bono work e.g. Time4Society •• Proven and experienced web application management team. •• Giving: we financially support our By enhancing our consulting and own people who are actively engaged in outsourcing expertise with alliances corporate citizenship projects and other capabilities, we help move clients forward in every part of their •• Accenture Development Partnerships: businesses, from strategic planning to services for non-profits day-to-day operations.Three geographies – one global organizationAmerica EALA APAC Asia – Pacific•• United States Europe, Africa, Latin America •• Australia/Indonesia/Korea/Malaysia/•• Canada •• United Kingdom/Ireland Philippines/Singapore/Thailand •• Denmark/Norway/Sweden/Finland •• Japan •• Austria/Switzerland/Germany •• China/Taiwan •• France/Belgium/Netherlands/ •• India Luxembourg •• Italy/Greece/Emerging Markets •• Spain/Portugal/Africa/Israel/Mauritius 5
  6. 6. Our High PerformanceBusiness research6
  7. 7. How Accenture defines business performanceWhat does “high performance” mean? Accenture’s patented high performance of a single point of differentiation, theAt Accenture, we have been researching business research program comprises two competitive essence of high performersthis question and coming up with key components to help organizations is almost always achieved through thedefinitive answers regarding business move from their current state to balance, alignment and renewal of whatperformance since 2003. ultimately achieve high performance: we have identified as the three buildingWe have studied more than 6,000 •• First, we seek to understand and blocks of high performance:companies, across 36 industry segments describe high performance. Our •• market focus and positionand six business functions. A survey by research focuses on determining high •• distinctive capabilitiesthe Harvard Business Review recognized performance characteristics, capabilities •• performance anatomy.this research as one of the 10 most and drivers.notable initiatives in the field during the •• Second, we aim to help organizationspast quarter century. on their quest to attain high performance, guiding them to apply solutions andAccenture’s definition of high transform themselves.performance is a company’s long-termability to out-perform peers across After analyzing the performance ofindustry and economic cycles and leading companies, we found a patterngenerations of leadership, as measured among high performing companies—by widely accepted financial metrics. attributes of excellence that can transcend and unite otherwise disparate organizations. We call this common ground "competitive essence.” While many companies compete on the basisElements of competitive essence 7
  8. 8. Our expertise8
  9. 9. Combination of functional, technology andindustry capabilitiesNet revenues, year ended Our people in management consulting, A fertile circle technology and business processAug. 31, 2011: The subject matter experts within each outsourcing are part of skill-based• Consulting USD 14,92 billion* innovation engines through which we area work closely with the professionals in our industry groups to develop and• Outsourcing USD 10,58 billion* develop our knowledge capital, build deliver solutions to clients. Client world-class skills and capabilities, and(* incl. Technology) engagement teams—which typically create, acquire and manage key assets consist of industry experts, capability central to the development of solutions specialists and professionals with local for our clients. They work closely with market knowledge—leverage the full our industry experts to deliver integrated capabilities of our global delivery model services and solutions to clients. to deliver price-competitive solutions and services. Our industry focus gives us an understanding of industry evolution, Clients can opt for our combined expertise business issues and applicable or start with strategic and functional technologies, enabling us to deliver advice. Our experts in management innovative solutions tailored to each client consulting, technology and outsourcing or, as appropriate, more-standardized can put these recommendations into capabilities to multiple clients. practice, often with information technology, after which our clients can choose to outsource (a part of) their IT or business processes. In every case, our global footprint, extensive industry expertise, pedigree in business and technological innovation and industrialized service delivery make the difference.Communications, Financial Health Products ResourcesMedia & Services & Public ServiceTechnology Management Consulting - strategic advice for all business functions Technology services and systems integration Application, infrastructure, business process and bundled outsourcing 9
  10. 10. Industry Our services cover all business functions across all major industries in the world. We use our industry and business- process knowledge, our service offering Our consultants, project managers, expertise and our insight into and deep expertise engineers and technology experts are actively involved in all industry sectors understanding of emerging technologies to identify new business and technology and government organizations. trends and formulate and implement Our business is structured around five solutions for clients under demanding operating groups: time constraints. By combining our industry expertise, Communications, Media management consulting, technology and & Technology outsourcing services, we can offer better •• communications e.g. telecom and solutions. We collaborate with private and cable operators public sector clients to deliver solutions •• electronics & high tech e.g. tailored to their sector and geography aeronautics, chip manufacturers with the best return on investment on •• media & entertainment e.g. publishers, their strategic, financial, functional or multimedia technological projects. Financial Services •• banking •• capital markets •• insurance Health & Public Service •• public service e.g. defense, postal services, education, tax, social services, security, justice, pensions, electoral services •• health e.g. hospitals, elderly care Products •• automotive •• consumer goods & services •• industrial equipment •• life sciences •• retail •• infrastructure & transportation services Resources •• chemicals •• energy •• natural resources •• utilities10
  11. 11. Clients We have extensive relationships with the worlds leading companies and governments and work with organizations of all sizes—including 92 of the Fortune Global 100 and more than three quarters of the Fortune Global 500. Our commitment to client satisfaction strengthens and extends our relationships. For example, of our top 100 clients in fiscal year 2009, based on revenue, 99 have been clients for at least five years, and 91 have been clients for at least 10 years. Accenture’s clients in Belgium & Luxembourg include leading companies in diverse sectors and public administrations such as AZ Groeninge, Barry Callebaut, Belgacom, BNP Paribas Fortis, bpost, Delhaize, Electrabel, Entente des Hôpitaux Luxembourgeois, Euroclear, European Commission, Parliament and Agencies, Federal and Regional Governments ING, KBC, Mercator, National Bank of Belgium, NMBS/SNCB group, Onze-Lieve- Vrouwziekenhuis Aalst, Ores, Recip-e, Studio 100, Tessenderlo Group, UCB Pharma, Umicore, UZ Gent, ZOL... 11
  12. 12. ManagementConsulting12
  13. 13. From strategy to day-to-day operationsAccenture Management Consulting Our management consulting practicereceived many positive ratings, is responsible for the development and delivery of our strategic, operational,awards and recognition from functional, industry, process and changethe world’s leading analyst and consulting capabilities, working closelyindustry organizations. with our industry and technology experts. Our management consulting professionals help large, complex organizations design and execute changes and transformations to their business and operating models, either for one or more critical business units or across the entire organization. Historically, consulting is Accenture’s core business. We define with our clients the most suitable path to achieve high performance, and can deliver the transformations and information technology implementations that follow. Our recommendations are designed from the start with tangible outcomes, both quantitative and qualitative, and their implementation in mind. 13
  14. 14. Our service Strategy As executives and government leaders Finance & Entreprise Performance Organizations looking to do more with lines assess strategy in an increasingly globalized, volatile marketplace, most less in a challenging global economy recognize the importance of a finance are finding that the same critical success organization that can manage costs factors abide: strong leadership, the while finding innovative ways to improve ability to understand and respond to shifts overall business performance. Accenture in the environment, a robust pipeline of explores the relationship between finance growth initiatives, a focus on continuous mastery and achieving high performance, improvement and an agile operating and delivers experience and assets that model. Accenture helps executives can help businesses and governments carefully think through possibilities, assess master their finances with comprehensive and manage risk, and ultimately select approaches backed by proven assets. the strategic direction with the strongest The Accenture Finance & Entreprise stakeholder value potential. Performance services include: The Accenture Strategy services include: •• Corporate Finance •• Mergers & Acquisitions •• Finance Operations •• Operating Model Strategy •• Enterprise Performance Management •• Sales & Marketing Strategy •• Strategic Cost Reduction Risk Management While risk management was once •• Strategic Planning & Growth typically housed in finance departments, today’s businesses and governments Talent & Organization face enterprise-wide risks around the Recent Accenture research shows a shift environment, data protection, processes, in focus for many enterprises—rather and incomplete or biased information than looking to cut or re-grow the for decision making. Accenture uses workforce, leading organizations are risk-adjusted performance management focused on getting the right skills in methods and tools to help companies place to both achieve and adapt to gain higher economic returns and increase evolving strategies. Our holistic approach stakeholder confidence by and protecting helps ensure that all levels of the against the adverse impacts of organization work together to create an business disruption. innovative talent-powered organization •• Strategy & Governance ultimately helping our clients to achieve high performance. •• Process Excellence & Integration The Accenture Talent & Organization •• Regulatory Reform services include: •• Performance Insight & Execution •• Human Capital & Organization Effectiveness •• HR & Talent Management •• Change Management •• Learning & Collaboration •• Accenture Academy14
  15. 15. Customer Relationship OperationsManagement Operations that embody innovationEven amidst the distractions of and operational excellence are vital tocomplexity, uncertainty and risk, staying enhancing long-term profitability. Bycustomer-centric remains vital to long- combining pioneering solutions withterm sustainability. Accenture helps practical know-how, Accenture helpsbusinesses and governments stay focused clients align underlying process andon their customers with innovative and operating models to support businesseffective approaches to marketing, sales strategies, link the supply chain to theand customer service. end-to-end value chain, and create flexibleThe Accenture Customer Relationship operations that enable rapid responseManagement services include: to changing customer demands and•• Marketing Transformation market opportunities.•• Sales Transformation The Accenture Operations services include:•• Service Transformation •• Operations & Process Transformation•• Pricing & Profit Optimization •• Sourcing & ProcurementSustainability •• Innovation & Product DevelopmentAccenture is committed to helping •• Manufacturing Strategy & Operationsforward-thinking organizations position •• Service Strategy & Operationssustainability as a key lever to long-term •• Integrated Planning & Fulfilmentsuccess and, ultimately, high performance.We help organizations leverage theirassets and capabilities to drive innovationand profitable growth while striving fora positive economic, environmental andsocial impact.The Accenture sustainability servicesinclude:•• Sustainability Strategy•• Operational Excellence•• Emissions Management•• Intelligent InfrastructureAnalyticsHigh performance hinges on the abilityto gain insights from data insights thatinform better decisions and strengthencustomer relationships. From strategyto execution, Accenture works withorganizations to develop the analyticcapabilities—from accessing and reportingon data to predictive modeling—tooutperform the competition.We offer a full spectrum of services, frompoint solutions to end-to-end integrationto outsourcing of key business processes,such as:•• Enterprise Analytics•• Organizational Effectiveness for Analytics•• Functional & Industry Analytics•• Information Management 15
  16. 16. Technology services and systems integration 1616
  17. 17. Technology and industry expertise combined withglobal deliveryAccenture received many Our technology services and systemspositive ratings, awards integration are based on: •• the optimal match between a client’sand recognition for its industry, strategy, business modelTechnology services and and organizationsystems integration from •• the most relevant innovativeleading analyst and industry technologies developed or evaluated byorganizations. our four Accenture Technology Labs. Our technology labs identify and develop new technologies that we believe will be the drivers of our clients’ growth and enable them to be first to market with unique capabilities. Successful transformation and systems integration projects rely heavily on industrialized service delivery through our Global Delivery Network with more than 50 locations in the world who enjoy the highest possible certifications. Professionals in our Global Delivery Network apply a systematic approach to delivering technology consulting, systems integration, application outsourcing and business process outsourcing solutions and services delivery to create and capture proven, repeatable processes, methodologies, tools and architectures. 17 17
  18. 18. Our service IT Strategy & Transformation We partner with IT and business leaders •• Java •• Open source •• Technology architecture lines to develop and implement an IT strategy that shapes the direction of IT and •• Testing drives measurable improvement to the IT •• Application outsourcing organization and the business. We focus on •• Application capacity services aligning IT priorities with business strategy •• Application modernization & and defining and driving the architecture, optimization processes, governance and change Infrastructure management required to deliver on We help clients design, build and run those priorities. an agile, scalable IT infrastructure that •• IT strategy is standardized and optimized to deliver •• Enterprise architecture operational efficiencies, improve employee •• IT transformation and workplace performance and meet •• IT process excellence dynamic business demands. •• Data center Process & Information •• Workplace enablement Management •• Network We combine specialized industry and •• IT service excellence business process expertise with deep •• Infrastructure outsourcing technological skills to streamline, integrate and manage business processes, systems and information. From design to implementation, our end-to-end services help our clients achieve operational excellence by improving analytics-based decision making, financial management, customer service excellence, supply chain management and human resource management. •• Customer relationship management •• Human capital management •• Finance & performance management •• Supply chain management •• Information management Application Development & Management We help our clients architect, design, code, test, deploy, maintain, support and renew a full spectrum of application services on every leading technology platform as well as custom systems. Combined with specialized expertise in every major business process and industry, our spectrum of application development and management services helps clients become more agile more quickly, driving costs out and innovation in. •• SAP •• Oracle •• Microsoft18
  19. 19. SecurityWe help our clients protect information,critical infrastructures, applicationsand key business processes againstcyber threats and enable new businessinitiatives and innovation, by improvingthe use of information assets whileensuring compliance and resilience.•• Identity & access management•• Application & infrastructure security•• Information protectionStrategic/Emerging OfferingsWe leverage our experience in large-scale, complex technology projects tohelp clients address key IT innovations.Accenture’s Strategic/Emerging Offeringshelp clients embrace emerging andadvanced technologies to support criticalinitiatives and fuel their growth engines.•• Accenture Interactive•• Accenture software•• Analytics•• Cloud•• Embedded software•• Mobility 19
  20. 20. Infrastructure, application and business process outsourcing 2020
  21. 21. Outsourcing, a valuable strategyAccenture was ranked No. 1 on Outsourcing is a valuable strategy Accenture’s global delivery capabilities helpthe International Association of in a market where there are drivers our clients achieve extraordinary business for rapid change, stress, disruption, results through reliable, cost-effectiveOutsourcing Professionals’ (IAOP) merger and acquisition activity and and consistently high-quality services.2011 Global Outsourcing 100 list other fluctuations. Outsourcing allows With 123,000 professionals in more thanfor the fourth consecutive year organizations to focus on their core 50 centers, Accenture offices and client(2008-2011). business, concentrate resources on locations, the Accenture Global Delivery areas that differentiate them from the Network is the largest and most diversified competition and add the most value, group of technology, business process and and better adapt to fluctuating demand. outsourcing professionals in the world. We team with our clients to meet their current Clients need outsourcing suppliers with IT and business challenges and drive a an established, comprehensive global new era of innovation. Our environment reach, breadth of capability, flexibility of continuous improvement helps us and scale. And regardless of what services reach ever-higher levels of productivity, they pursue, more clients are choosing to precision and predictability. Supported by bundle services together to maximize the deep industry, technology and business efficiency of the corporate back office. acumen, and by an unmatched breadth of industrialized capabilities—including Our experience and global capabilities methods, tools, architectures and metrics— make us a world leader in application Accenture delivers game-changing outsourcing, infrastructure outsourcing, solutions to help our clients attain business process outsourcing and high performance. bundled outsourcing. 21
  22. 22. Our service IT Outsourcing Our approach to IT outsourcing goes Infrastructure Outsourcing We provide ongoing management of lines beyond traditional cost-cutting measures to help clients improve clients’ IT infrastructure capabilities and functions, discrete skills (i.e., the total performance of application capacity services) as well as fully and infrastructure development and managed services. maintenance. We provide the full range of Our services offer clients a more application outsourcing and infrastructure cost-effective, secure and responsive outsourcing services and solutions. infrastructure that can be scaled and adapted to their business needs. We Application Outsourcing provide these services either through We provide a wide array of application our own centers and capabilities or outsourcing services under flexible in conjunction with our strategic arrangements, managing custom or subcontractors. packaged software applications—including •• Service desk enterprise-wide applications such as SAP and Oracle—over their complete •• Workplace services development and maintenance life cycles. •• Data-center services We can also take end-to-end •• Network services responsibility for all of a client’s IT function, including infrastructure and •• Security services operations, leveraging our shared-services •• IT spend management delivery groups and our application and infrastructure transformation consulting expertise to deliver significant gains in client productivity, providing services from a variety of locations, including lower- cost locations. •• Application testing •• Application management of enterprise- wide software programs •• Capacity services •• Large-scale application enhancement •• Development for individual or multiple applications, or an entire portfolio of applications.22
  23. 23. Business Process Accenture’s BPO services: • Clinical data management, medical Cross-industry BPO writing and coding for pharmaceuticalsOutsourcing We offer clients across all industries • Field services, specialized customerBusiness Processes Outsourcing (BPO) a variety of BPO services for business care, finance and accounting, humanhelps clients create new business functions and/or processes such as: resources, supply chain and IT services foropportunities, transform their businesses, •• Finance and Accounting utilities companiesachieve higher levels of performance and •• Procurement • Airline transaction-processing servicesresults, and/or reduce costs and risk. •• Supply Chain through our Navitaire subsidiary,Through our BPO services, we help create including internet reservations, airport •• Human resourcesbusiness advantage for clients through check-in, revenue management andanalytics-based innovations, insights from •• Learning accounting, crew scheduling andour long-term client relationships, and •• Customer contact management, and disruption recovery.unique, industry-specific platforms and •• Engineeringsolutions—while continuing to advance Industry-specific BPOour global reach, industrialized solutionsand cost-effective delivery methods. Accenture offers specialized BPO services tailored to clients in specificFrom insight to innovation industries, including Health, Insurance, Pharmaceuticals and Utilities. Examples ofAccenture uses its business insights, our services include: We also provide e.g.:analytics capabilities and extensive • Life insurers policy administration andexperience to help clients create management services, including high-innovations that can lead to new volume transaction-processing capabilitiesproducts, differentiated strategies,higher revenues, more profitablecustomer relationships and continuousoperational improvements.About cost and efficiencyAccenture serves clients with the largestand most diversified group of technology,business process and outsourcingprofessionals in the world, deliveringreliable, cost-effective and consistentlyhigh-quality services through a globaldelivery network on six continentssupported by deep technology andbusiness acumen and an unmatchedbreadth of industrialized capabilities.We manage business processes or functionsfor clients, providing solutions that aremore efficient and cost-effective than if thefunctions were provided in-house.When you partner with Accenture forBPO services, you will work with industryspecialists who understand your uniquechallenges, who can see the world the wayyou do and who can help set you apart inyour industry. 23
  24. 24. About Accenture Contact Connect with AccentureAccenture is a global management Belgium www.accenture.comconsulting, technology services and Waterloolaan 16 boulevard de www.twitter.com/accenturebeluxoutsourcing company, with more than Waterloo244,000 people serving clients in www.facebook.com/accenturebelux 1000 Brusselsmore than 120 countries. Combining Tel: +32 2 226 72 11 www.youtube.com/accenturebeluxunparalleled experience, comprehensive Fax: +32 2 226 72 33 www.slideshare.com/accenturebeluxcapabilities across all industries andbusiness functions, and extensiveresearch on the world’s most successful Luxembourgcompanies, Accenture collaborates with 46A, avenue J-F Kennedyclients to help them become high- 1855 Luxembourgperformance businesses and governments. Tel: +352 26 423 1The company generated net revenues of Fax: +352 26 423 233US$25.5 billion for the fiscal year endedAug. 31, 2011. e-mail: philippe.ruttens@accenture.comCopyright © 2012 AccentureAll rights reserved.Accenture, its logo, andHigh Performance Deliveredare trademarks of Accenture.

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