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Unleashing Innovation: A Closer Look at Strategy

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Using our Innovation Framework, Accenture conducted a global study of government innovation. Mark Howard takes a look at Strategy one of the five pillars of innovation. Learn more: https://accntu.re/2JqSvxH

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Unleashing Innovation: A Closer Look at Strategy

  1. 1. ACLOSER LOOKAT STRATEGY UNLEASHING INNOVATION:
  2. 2. Using our Innovation Framework, Accenture conducted a global study of government innovation. Here we focus on the Strategy pillar: STUDYING GOVERNMENT INNOVATION Copyright © 2018 Accenture. All rights reserved. 2 IDEATION STRATEGY Recognizing the importance of innovation. Strategically advancing partnerships externally and fostering collaboration internally. ABSORPTION EXECUTION IMPACT & BENEFITS
  3. 3. WHAT HAVE WE LEARNED ABOUT WEAVING INNOVATION INTO AN AGENCY’S STRATEGY?
  4. 4. Copyright © 2018 Accenture. All rights reserved. 4 NEARLY EVERYONE AGREES INNOVATION IS IMPORTANT AGENCIES REPORT EXECS SEE INNOVATION AS PART OF THEIR DAY-TO-DAY AND LEADERSHIP RESPONSIBILITIES 90% AGENCIES REPORT EMPLOYEES SEE INNOVATION AS PART OF THEIR DAY-TO-DAY RESPONSIBILITIES 89% AGENCIES RATE INNOVATION AS IMPORTANT CRITERION FOR CAREER PROGRESSION 88% AGENCIES HAVE CLEAR DEFINITION OF “WHAT INNOVATION IS” 90% AGENCIES INCLUDE INNOVATION IN STRATEGIC PLAN 95%
  5. 5. But some leading practices emerging NO SINGLE PATH TO SUCCESS Copyright © 2018 Accenture. All rights reserved. 5 49% 41% 56% 38% 49% 48% 40% WHO IN YOUR AGENCY MANAGES INNOVATION THROUGHOUT THE PROCESS? (SELECT ALL) Having different people oversee different parts of the innovation process showed up as a key differentiator of the Innovation Leaders Through the Senior Leadership Team Through partnering with a third party for our innovation Different people oversee the different parts of the innovation process Through all its employees Through the development or section that is integrating the innovation Through an internal R&D/Innovation team or lab INNOVATION LEADERS EVERYONE ELSEALL RESPONDENTS
  6. 6. When it comes to innovation, agencies are using a variety of communications tactics DIVERSE COMMUNICATION TACTICS Copyright © 2018 Accenture. All rights reserved. 6 51% 51% 50% 40% 60% 41%43% 38% Innovation Leaders are much more inclined towards dedicating time periodically to discuss innovation and soliciting innovative ideas via email We are discussing our need to be innovative with external stakeholders It is discussed at staff meetings Agency leadership communicates their desire for innovative ideas We dedicate time periodically to discussing innovation It is part of our daily conversations Employees regularly receive emails soliciting innovative ideas There is an internal website dedicated to innovation HOW AND WHERE DOES YOUR AGENCY COMMUNICATE THE NEED TO BE INNOVATIVE? (SELECT ALL) 65% INNOVATION LEADERS EVERYONE ELSEALL RESPONDENTS
  7. 7. Agencies use external partnerships to support innovation strategy in a wide variety of ways Leaders stand out for their collaborations in two areas: EVERYONE IS PARTNERING LEADERS COLLABORATE IN SPECIFIC WAYS Copyright © 2018 Accenture. All rights reserved. 7 Partnering for identifying priority themes and building an innovation agenda 54%INNOVATION LEADERS 39%EVERYONE ELSE Partnering for oversight and governance 54%INNOVATION LEADERS 37%EVERYONE ELSE
  8. 8. Emerging best practice: Analyze market trends to identify priority themes and issues for agency’s innovation agenda USE ANALYTICS TO GUIDE INNOVATION Copyright © 2018 Accenture. All rights reserved. 8 67% INNOVATION LEADERS 34% EVERYONE ELSE USING ANALYTICS TO A GREAT EXTENT
  9. 9. READY TO IMPROVE YOUR APPROACH? FOLLOW THE LEADERS
  10. 10. ESTABLISH AN ECOSYSTEM APPROACH Copyright © 2018 Accenture. All rights reserved. 10 PARTNER on priority and agenda setting as well as oversight and governance SEEK IDEAS from a wide range of sources–particularly employees DIFFUSE INNOVATION Throughout the organization so that many people are managing different parts of the process
  11. 11. Copyright © 2018 Accenture. All rights reserved. 11 DON’T ASSIGN INNOVATION ORCHESTRATE IT No single person or team is responsible for innovation– it’s a team effort EXECUTION TEAM Focuses on implementing and scaling individual projects deemed worthy of investment Composition will vary based on the innovation being deployed Should be held accountable for the specific targets established INNOVATION HUB Manages a continuous process of generating and testing ideas Should be held accountable for the process, not for the strict outputs or outcomes 1 Make communication continuous and never stop asking for ideas 2 Differentiate who does what using which resources: 3 Watch for more in our future discussion on the Absorption pillar
  12. 12. AUSTRALIA UNITEDKINGDOM SOUTHAFRICA IRELAND GERMANY ITALYFRANCE UNITEDSTATES BRAZIL CANADA In October 2017, Accenture surveyed 591 METHODOLOGY Copyright © 2018 Accenture. All rights reserved. 12 RESPONDENTS From 10 countries
  13. 13. Respondents represented the following levels of government: Copyright © 2018 Accenture. All rights reserved. 13 Respondents represented these segments within government: 38% Local 38% State/Regional/Provincial 24% National/Federal 7% Healthcare Payor (Health Insurance) – Public/Government 7% Healthcare Provider – Public/Government Managed 86% Public Service (other than Education) – Government Agency METHODOLOGY
  14. 14. Government agency respondents represented these functions: Copyright © 2018 Accenture. All rights reserved. 14 15% Centralized Administration 18% Employment Services 11% Policing/Justice 5% Defense 18% Social Services/ Welfare 14% Revenue/Tax 8% Pensions 8% Border Services/Customs 3% Other METHODOLOGY
  15. 15. CONTACT MARK HOWARD Global Administration Segment Lead Public Service, Accenture ABOUT ACCENTURE Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network —Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
  16. 16. FOR MORE INFORMATION VISIT US AT www.Accenture.com/GovBackOffice

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