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Energizing Electricity: From Commodity to Experience through Digital

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The electricity sector is ripe for realizing value from rapid digital transformation. By leveraging the building blocks of digitization, such as service platforms, smart devices, the ‘cloud’ and advanced analytics, companies in the industry have the opportunity to increase the asset life cycle of infrastructure, optimize electricity network flows, and innovate with customer-centric products. New pools of value could also be tapped "beyond the electron" by harnessing big data across sectors. Digital technologies have tremendous potential to contribute to growth in the sector and help deliver exceptional shareholder, customer and environmental value.

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Energizing Electricity: From Commodity to Experience through Digital

  1. 1. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Energizing electricity: From commodity to experience through digital
  2. 2. The electricity sector is ripe to realize value from rapid digital transformation. How much? An estimated $1.3 trillion of value to be captured globally, from 2016 to 2025. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
  3. 3. Established players and startups alike are experimenting on the fringe of the industry — turning this commodity into an experience built around the customer. Four themes are driving the trend… Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
  4. 4. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. FOUR THEMES DRIVING DIGITAL TRANSFORMATION IN THE ELECTRICITY SECTOR This includes technologies that enable real-time, remote control or predictive maintenance for extending the life cycle or operating efficiency of assets. While good practices are evident today, there’s a great opportunity to scale them up. 1 Asset lifecycle management
  5. 5. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. FOUR THEMES DRIVING DIGITAL TRANSFORMATION IN THE ELECTRICITY SECTOR An optimized grid moves beyond a smart grid deployment (new technology in an old management paradigm) by combining smart grid infrastructure with analytics and intelligent devices, linking the grid to the customer. 2 Grid optimization and aggregation
  6. 6. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. FOUR THEMES DRIVING DIGITAL TRANSFORMATION IN THE ELECTRICITY SECTOR Electricity companies will move from being “energy-centric” to “customer- centric”, using increasing volumes of customer data to better understand their behavior — and play a bigger role in their lives 3 Integrated customer services
  7. 7. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. FOUR THEMES DRIVING DIGITAL TRANSFORMATION IN THE ELECTRICITY SECTOR Customers are developing “liquid expectations”, believing that a high- quality service in one industry should be connected and translated to the next. Electricity companies can look to provide a hyper-personalized, connected service that adapts to the changing consumer, business and citizen by linking to cross-industry partners. 4 Beyond the electron
  8. 8. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. So how can electricity leaders energize the industry ? Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
  9. 9. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Accelerate the pace of digital innovation. Leaders should experiment more and learn to “self-disrupt”, with organizations instilling a culture of making mistakes to learn quickly.
  10. 10. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Design a delightful customer experience. Every digital initiative should have the end-customer experience at its core.
  11. 11. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Partner and invest in the electricity ecosystem. Business as usual in the new electricity ecosystem will look very different. Partnering with peers and competitors to offer valuable customer services, improving and optimizing the grid, developing digital capabilities fast and playing beyond the electron will become core business activities.
  12. 12. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Invest in improved analytics capabilities to benefit digital products, production and sales. Gathering, enriching, interpreting and putting existing and new data sources to use is critical to remaining consumer-relevant, achieving desired business outcomes and understanding how to lock in customer loyalty.
  13. 13. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Identify new partners outside the ecosystem to drive breakthrough innovation. New business models will arise from sharing data and insights, and drive service and product innovation with new and emerging partners from other industries. Cross-industry collaboration will become an integral part of the digital consumer experience.
  14. 14. LEARN MORE about how the electricity sector is taking advantage of innovation with our full report: Energizing electricity: From commodity to experience through digital Discover how holding down emissions can boost profits Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

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