In the search for differentiation and digitization, the nature of banks’ work is changing—along with the skills required to deliver it. The impact is being felt most keenly by front-office and information technology personnel.
To transform, the investment banking industry must first address critical questions about its workforces. In the wake of advances in technology and more stringent banking regulations there has been a shift toward increased transparency. Previous areas of competitiveness have been largely eroded. Return on equity has reduced. Banks are now looking for new ways to deliver value to clients and create a new competitive edge.