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ACHIEVING CYBER RESILIENCE IN
CONSUMER GOODS AND SERVICES
CONSPICUOUS
SECURITY
CONSUMPTION
Copyright © 2018 Accenture. All rights reserved. 2
CISOs in CG&S companies need to
address new threats from across the
value chain in:
• Product development
• Manufacturing
• Supply chain
• Customer operations
Inconsistent security maturity
Decades of M&A have taken their toll
of CG&S executives said that
“cyberattacks are a bit of a black box,
we do not quite know how or when
they will affect our organization.”
70%
Copyright © 2018 Accenture. All rights reserved. 3
Build a business that is secure by design
Security technologies identified had a
negative value gap where the percentage
spending level is higher than the relative
value to the business.*
5/9
CG&S companies are under
pressure because:
• Spending priorities show that
investments are misdirected toward
security capabilities that fail to deliver
efficiency and effectiveness
• Security executives do not have the
visibility into the non-IT asset landscape
or the authority to impact risk outcomes
in these areas of the business
Copyright © 2018 Accenture. All rights reserved. 4
Three areas that can positively impact the
CG&S risk posture include:
Secure the journey to cloud
Build trust in direct-to-customer initiatives
Manage operational technology risk
Copyright © 2018 Accenture. All rights reserved. 5
Secure the journey to the cloud
of CG&S companies identified “better security”
as a benefit to be gained from cloud migration.
53%
To reduce costs, many CG&S
companies are moving to the
cloud. It offers an opportunity to:
• Re-examine the business—especially
applications, infrastructure, operations
and development processes
• Prioritize security around core assets
• “Design in” a control structure to
mitigate risks
Copyright © 2018 Accenture. All rights reserved. 6
Build trust in direct-to-consumer initiatives
of security breaches
experienced by CG&S
organizations have been
linked with customer
data in the last 12
months.
50%
A customer facing, data-driven
strategy can better inform the
business. It offers an opportunity to:
• Introduce cybersecurity early on in the process
to proactively mitigate risk
• Influence consumers’ purchasing decisions
through improved digital trust and privacy
• Be better prepared for regulatory demands
Copyright © 2018 Accenture. All rights reserved. 7
Manage operational technology risk
of CG&S executives said that
they had suffered interruption of
physical operations/shutdown
of assets as a result of a breach.
43%
As OT networks become less
isolated from IT networks, so their
vulnerabilities grow. Issues include:
• A lack of security accountability
• Inconsistent security processes
• Inconsistent technical controls
• Incomplete asset visibility
Copyright © 2018 Accenture. All rights reserved. 8
The nature of cyberattacks is shifting
of CG&S executives think they are protecting
their physical infrastructures/assets with their
cybersecurity strategy.
ONLY
26%
Source: The untold story of NotPetya the most devastating attack in cyber history, Wired,
August 22, 2018. https://www.wired.com/story/notpetya-cyberattack-ukraine-russia-code-
crashed-the-world/
In 2017, malware Petya had a
significant financial impact.
Sample losses include:
US$129M
British manufacturer
US$188M
Global Snack company
Copyright © 2018 Accenture. All rights reserved. 9
Security is
everyone’s business
of CG&S executives say that
cybersecurity budget
authorization is with the
CEO/Executive Committee,
more than the global average.
34%
of CG&S executives recognize
they need to improve on cyber
threat analytics and 46% on
security monitoring—the
“basics” of security programs.
50%
A cultural mind-set shift is
required so that:
• CISOs can become trusted business
partners
• Business leaders responsible for funding can
better understand security priorities
• Security can be a business and revenue
enabler as well as driving out risk
Copyright © 2018 Accenture Security. All rights reserved. 10
Put Security First
Actions to achieve cyber resilience
01
02
03
Organize security around business outcomes
Identify your “crown jewels”
Invest appropriately to tackle security hygiene
Introduce mandatory security checkpoints in the development or engineering,
procurement and budgeting processes to anticipate new risks.
Understand and account for existing assets across the organization and
determine risk-based priorities.
Become brilliant at the basics by tackling security hygiene and risk management
programs.
04 Institutionalize security practices
Embed security disciplines that address today’s needs and have the potential to
serve tomorrow’s demands.
Copyright © 2018 Accenture. All rights reserved. 11
About the research
11
410 Consumer Goods &
Services respondents
93 Companies with
revenues >US$10 bn
Survey
Respondents
• Chief Information Officer
• Chief Security Officer
• Chief Compliance Officer
• Chief Risk Officer
• Corporate Security Officer
Australia | Brazil | Canada | France
Germany | Ireland | Italy | Japan
Netherlands | Norway | Singapore
Spain | United Arab Emirates
United Kingdom | United States
15 Countries:
Survey conducted 2018
12
Read the full report:
www.accenture.com/cgs-cyber-resilience
About Accenture
Accenture is a leading global professional services
company, providing a broad range of services and
solutions in strategy, consulting, digital, technology and
operations. Combining unmatched experience and
specialized skills across more than 40 industries and all
business functions—underpinned by the world’s largest
delivery network—Accenture works at the intersection of
business and technology to help clients improve their
performance and create sustainable value for their
stakeholders. With 459,000 people serving clients in
more than 120 countries, Accenture drives innovation to
improve the way the world works and lives.
Visit us at www.accenture.com.
Stay Connected
Note: Unless otherwise stated, the statistics in this point of view represent retail respondents in
the survey report “Gaining ground on the attacker: 2018 State of Cyber Resilience,” Accenture
2018.
*Source: 2017 Cost of Cybercrime Study, Accenture and the Ponemon Institute
Copyright © 2018 Accenture. All rights reserved. Accenture, its logo, and New Applied Now are
trademarks of Accenture.
/showcase/accenture-consumer-goods
/showcase/accentureconsulting
@AccentureCPG
@AccentureConslt

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Accenture Security CG&S Cyber Resilience

  • 1. ACHIEVING CYBER RESILIENCE IN CONSUMER GOODS AND SERVICES CONSPICUOUS SECURITY CONSUMPTION
  • 2. Copyright © 2018 Accenture. All rights reserved. 2 CISOs in CG&S companies need to address new threats from across the value chain in: • Product development • Manufacturing • Supply chain • Customer operations Inconsistent security maturity Decades of M&A have taken their toll of CG&S executives said that “cyberattacks are a bit of a black box, we do not quite know how or when they will affect our organization.” 70%
  • 3. Copyright © 2018 Accenture. All rights reserved. 3 Build a business that is secure by design Security technologies identified had a negative value gap where the percentage spending level is higher than the relative value to the business.* 5/9 CG&S companies are under pressure because: • Spending priorities show that investments are misdirected toward security capabilities that fail to deliver efficiency and effectiveness • Security executives do not have the visibility into the non-IT asset landscape or the authority to impact risk outcomes in these areas of the business
  • 4. Copyright © 2018 Accenture. All rights reserved. 4 Three areas that can positively impact the CG&S risk posture include: Secure the journey to cloud Build trust in direct-to-customer initiatives Manage operational technology risk
  • 5. Copyright © 2018 Accenture. All rights reserved. 5 Secure the journey to the cloud of CG&S companies identified “better security” as a benefit to be gained from cloud migration. 53% To reduce costs, many CG&S companies are moving to the cloud. It offers an opportunity to: • Re-examine the business—especially applications, infrastructure, operations and development processes • Prioritize security around core assets • “Design in” a control structure to mitigate risks
  • 6. Copyright © 2018 Accenture. All rights reserved. 6 Build trust in direct-to-consumer initiatives of security breaches experienced by CG&S organizations have been linked with customer data in the last 12 months. 50% A customer facing, data-driven strategy can better inform the business. It offers an opportunity to: • Introduce cybersecurity early on in the process to proactively mitigate risk • Influence consumers’ purchasing decisions through improved digital trust and privacy • Be better prepared for regulatory demands
  • 7. Copyright © 2018 Accenture. All rights reserved. 7 Manage operational technology risk of CG&S executives said that they had suffered interruption of physical operations/shutdown of assets as a result of a breach. 43% As OT networks become less isolated from IT networks, so their vulnerabilities grow. Issues include: • A lack of security accountability • Inconsistent security processes • Inconsistent technical controls • Incomplete asset visibility
  • 8. Copyright © 2018 Accenture. All rights reserved. 8 The nature of cyberattacks is shifting of CG&S executives think they are protecting their physical infrastructures/assets with their cybersecurity strategy. ONLY 26% Source: The untold story of NotPetya the most devastating attack in cyber history, Wired, August 22, 2018. https://www.wired.com/story/notpetya-cyberattack-ukraine-russia-code- crashed-the-world/ In 2017, malware Petya had a significant financial impact. Sample losses include: US$129M British manufacturer US$188M Global Snack company
  • 9. Copyright © 2018 Accenture. All rights reserved. 9 Security is everyone’s business of CG&S executives say that cybersecurity budget authorization is with the CEO/Executive Committee, more than the global average. 34% of CG&S executives recognize they need to improve on cyber threat analytics and 46% on security monitoring—the “basics” of security programs. 50% A cultural mind-set shift is required so that: • CISOs can become trusted business partners • Business leaders responsible for funding can better understand security priorities • Security can be a business and revenue enabler as well as driving out risk
  • 10. Copyright © 2018 Accenture Security. All rights reserved. 10 Put Security First Actions to achieve cyber resilience 01 02 03 Organize security around business outcomes Identify your “crown jewels” Invest appropriately to tackle security hygiene Introduce mandatory security checkpoints in the development or engineering, procurement and budgeting processes to anticipate new risks. Understand and account for existing assets across the organization and determine risk-based priorities. Become brilliant at the basics by tackling security hygiene and risk management programs. 04 Institutionalize security practices Embed security disciplines that address today’s needs and have the potential to serve tomorrow’s demands.
  • 11. Copyright © 2018 Accenture. All rights reserved. 11 About the research 11 410 Consumer Goods & Services respondents 93 Companies with revenues >US$10 bn Survey Respondents • Chief Information Officer • Chief Security Officer • Chief Compliance Officer • Chief Risk Officer • Corporate Security Officer Australia | Brazil | Canada | France Germany | Ireland | Italy | Japan Netherlands | Norway | Singapore Spain | United Arab Emirates United Kingdom | United States 15 Countries: Survey conducted 2018
  • 12. 12 Read the full report: www.accenture.com/cgs-cyber-resilience About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. Stay Connected Note: Unless otherwise stated, the statistics in this point of view represent retail respondents in the survey report “Gaining ground on the attacker: 2018 State of Cyber Resilience,” Accenture 2018. *Source: 2017 Cost of Cybercrime Study, Accenture and the Ponemon Institute Copyright © 2018 Accenture. All rights reserved. Accenture, its logo, and New Applied Now are trademarks of Accenture. /showcase/accenture-consumer-goods /showcase/accentureconsulting @AccentureCPG @AccentureConslt