Successfully reported this slideshow.

Sales training

4

Share

Loading in …3
×
1 of 22
1 of 22

Sales training

4

Share

Download to read offline

These slides will provide basic training to every sales person willing to improve his effectiveness as a sales man

These slides will provide basic training to every sales person willing to improve his effectiveness as a sales man

More Related Content

Related Books

Free with a 14 day trial from Scribd

See all

Sales training

  1. 1. • Skills >how to >steps • Knowledge >critical thinking >decision making • Attitudes >ethics/values >behavior Purpose of training is to bring change in…..
  2. 2.  Business Kisi chalaki ka nam nahi hai  Business kisi great strategy ka nam nahi hai  Business kisi hoshiari ka nam nahi hai  Business hai sirf log (customer)—Jab hamare customer hamse kush hote hai to hamara business apne aap age badhta hai
  3. 3. Business is ….. 1. Selecting right customer 2. Presenting right product to right customer 3. Identifying needs of customer 4. Satisfying needs of customer 5. Ensuring excellent service to the customer
  4. 4.  Non users  Occasional users(trial users)  Regular users  Loyal customer
  5. 5.  Friendliness  Understanding  Fairness  Good quality product  Good price  Information (or demo)  Good service  Good profit margin *Business success is meeting customer’s expectations
  6. 6.  Bad manners  Irregular visit  Arguments  False promise  Poor appearance  Staring (in case of lady customer) *every sales person should avoid
  7. 7. The Customer is the business’s biggest asset The Customer pays all salaries, wages and dividends The Customer will go where s/he receives the best attention You must be your customer’s best choice
  8. 8. • Quality of a product or service is what the customer feels it is. • Customer judges quality on : –Responsiveness –Competence –Courteousness –Sensitivity –Consistency
  9. 9. • Self confidence • Positive attitude • Good knowledge of product, Comapany,market &customers • Good communication skills • Enthusiasm • Discipline • Passion for customer service
  10. 10. • 90% of us make decisions about others in a few minutes. • Over 50% of our personal impact is through our appearance, our body language and facial expressions.
  11. 11. Self-esteem is the way we feel about ourselves. When we feel good about ourselves: We feel good about others Our performance goes up Our relationships improve - at home & outside The whole world looks nicer There is a direct co-relation between feeling and behavior.
  12. 12. • Postures • Gestures • Movements • Eye Contact
  13. 13. Always be positive and enthusiastic Smile, be friendly Don’t feel rejected when customer says no Selling starts when customer says no Try to meet a customer’s reasonable request Customer doesn’t care if you are having a bad day You should leave your problems at home Customers expect to get what they pay for Your good attitude will make work enjoyable for you and your customers
  14. 14. What is Attitude? Attitude is the way we look at things. Two types of Attitudes Positive Negative The foundation of your success is positive Attitude.
  15. 15. When ….. : • The Customer is Respected • Understood • Treated Genuinely, The foundations are laid for Quality Service
  16. 16.  Do not return anger for anger  Avoid fuelling the anger Avoid arguments  Be quiet and listen  Don’t make excuses  Recognise the customer’s feelings  Probe  Solve problem  Apologise whenever required

×