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Usability evaluation of the IIT Mandi Website

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HUMAN COMPUTER INTERACTION
 AN INVESTIGATION ON THE USABILITY OF THE WEBSITE OF IIT MANDI
          USABILITY ISSUES AND PROSPECTIVE SOLUTIONS
TEAM STRUCTURE
• Harshul Jain : Interpretation of Simulation Results
• S Bhuvaneswari : Research on Usability Guidelines
• Rohit Goyal & Ankur Dixit : Conduction of Survey
• Abhra Basak : Prototype Development
• Dhruv Parmar : Determination of Website Logistics
INTRODUCTION
•   What are we doing?
     •   Evaluating user’s interactions with the website, and research on usability
         feedback
     •   Determining the degree of accessibility
     •   Improvement upon site configuration accounting the above parameters
•   Why it is important?
     •   A growing institute needs a good website to reach out to prospective students
     •   80% + websites follow some conventions, so users have a biased expectation
         about certain functionality
What did we do? How did we do it?

DETAIL OF WORK
METHODOLOGY

•   Run Simulation using Cambridge Simulator provided with course material
•   Fetch website usage data from web server
•   Conduct a survey on user satisfaction with current website
•   Design a new prototype, accounting for the above limitations to ensure
    improved experience
CURRENT WEBSITE

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Usability evaluation of the IIT Mandi Website

  • 1. HUMAN COMPUTER INTERACTION  AN INVESTIGATION ON THE USABILITY OF THE WEBSITE OF IIT MANDI  USABILITY ISSUES AND PROSPECTIVE SOLUTIONS
  • 2. TEAM STRUCTURE • Harshul Jain : Interpretation of Simulation Results • S Bhuvaneswari : Research on Usability Guidelines • Rohit Goyal & Ankur Dixit : Conduction of Survey • Abhra Basak : Prototype Development • Dhruv Parmar : Determination of Website Logistics
  • 3. INTRODUCTION • What are we doing? • Evaluating user’s interactions with the website, and research on usability feedback • Determining the degree of accessibility • Improvement upon site configuration accounting the above parameters • Why it is important? • A growing institute needs a good website to reach out to prospective students • 80% + websites follow some conventions, so users have a biased expectation about certain functionality
  • 4. What did we do? How did we do it? DETAIL OF WORK
  • 5. METHODOLOGY • Run Simulation using Cambridge Simulator provided with course material • Fetch website usage data from web server • Conduct a survey on user satisfaction with current website • Design a new prototype, accounting for the above limitations to ensure improved experience
  • 13. What does one expect from the website? SOME REPRESENTATIVE TASKS
  • 14. ACCESS TO SUPPLEMENTS • Faculty to access institute webmail • Students to access students’ webmail • Universal Access to intranet, Moodle & students’ center • Industry seeks access to Career & Placement section
  • 17. NEWS, EVENTS, SEMINARS & TENDERS • View the latest news and happenings in the institute • Upcoming events, workshops or shows • Seminars & Institute colloquium • Industry seeks access to construction & development tenders
  • 21. SEARCH THE WEBSITE • Search for a particular section of the website • Quickly find a relevant section without referring to full sitemap • Seek the required section in the sitemap
  • 24. NAVIGATE MENU • Quickly find relevant menu items • Relate menu items to the institute • Compact Substitute to sitemap • Visual appeal of menu
  • 27. Have a problem? We’ll find the solution for you? USABILITY ISSUES – SOME KEY FINDINGS
  • 28. SIMPLE STRUCTURE OF SITE • Clear indication of current location in the website • Constant link to the home page • Issue occurs : Site wide • Solution : Search Engine friendly, self-explanatory URLs • Recommendation : Breadcrumbs trail with full path of webpage
  • 30. ACCESS TO MAJOR PARTS • Simple Accessible menu • Minimal movement across menu to find relevant items • Issue occurs : Navigation menu • Solution : Easily accessible menu, visual relation to institute • Recommendation : Sitemap to supplement the menu’s function (under construction)
  • 32. CLEARLY LABELED FUNCTIONALITY • Functionality that a visitor is most likely to require • Wherever possible, visitor should be in full control • Issue occurs : Site wide • Solution : More navigability features in home page, highlight important sections • Recommendation : Flexibility in natural workflow – not forced down a particular path, to wait for events that may take a long time
  • 33. CLEARLY LABELED FUNCTIONALITY • Visitor should be able to understand what is going on in ongoing interactions • Consistency across website • Issue occurs : Site wide • Solution : Undergo a complete edit of all pages for conciseness and consistency • Recommendation : Global elements in same position throughout the website, visitor should not have to learn a new interaction style to use website
  • 35. ACADEMIC RESOURCES • Course offerings, syllabi and structure – need to be updated on first notice, Obsolete electives still lying unnoticed • Institute calendar and timetable – should be considered for each class • Issue occurs : Academics section • Solution : Course management integrated with Moodle • Recommendation : Provide an intuitive calendar app for the website that automates the process
  • 37. ALL BROWSERS SUPPORTED • W3C standards for rendering and accessibility followed • Built using valid HTML5, CSS, and powered by JavaScript / XML • Bootstrapped Fluid layout, ensures normalization of the effects of resolution across browsers • Prototype Website rendering time : 0.22 seconds (excluding images)
  • 38. FUTURE SCOPE • All recommended solutions and suggestions remain to be implemented in the website • This website will continue to serve IIT Mandi for years to come • Suggested Changes : Website theme according to location, Reduce webpage size, Alt text for images to maintain accessibility, Search Engine Optimization
  • 40. CREDITS  Prototype designed by : Shiv Sankar Baisya  Heat map Generated by : heatmap.js  Content on this presentation is released under the Creative Commons Attribution No-Derivs 3.0 License