Productivity linked wage systems

Hj Arriffin Mansor
Hj Arriffin Mansormanagement consultant at ABM Consult
Productivity Linked Wage System

     The theory in PLWS
Outline

1. Incentive Problem

2. Compensation Contracts

3. Output-Based Pay

4. Input-Based Pay

5. Incentive Pay
                                          Source: www.msn.de




                            PLWS Theory                        2
1. Incentive Problem
           Coordination and Motivation Problem



                                              Task

      Coordination                                                          Motivation

       Who does what,                  Individual                      How do I get somebody
         when,...                                                        to perfom a task,
                                                                       improve the quality,...
                        Allocation of Input          Distribution of
                                                                        => Incentive Problem
                            Resources                    Output


Source: Wolff/Lazear (2001): Einführung in die Personalökonomik, Stuttgart: Schäffer-Poeschel, S. 51

                                          PLWS Theory                                             3
1. Incentive Problem

         Why do Incentive Problems Exist?

Why do Incentive problems exist?

• Employee and employer have different interests

    – Employer would want the employee to take actions that maximize
      the profit of the firms, but the employee might rather like spending
      his time with his/her family or play golf

    – All actions of the employee cannot be monitored and/or controlled
      by contracts (risk for the employer)

    – Employers have to compensate employees for doing undesirable
      tasks

                               PLWS Theory                                   4
1. Incentive Problem
        How can Incentive Problems be Solved?

•   Incentive Problems can be solved through effective compensation
    contracts

•   Compensation contracts have two functions
     – Motivate employees
     – Share risk more efficiently




                                                        Source: www.euro.fi




                               PLWS Theory                                    5
2. Compensation Contracts

                         Compensation Contracts




          Variable Pay                               Fixed Salary




       Payment by Output                           Payment by Input




 Objective         Subjective                  Objective        Subjective
Performance       Performance                 Performance      Performance
 Measures           Measures                   Measures          Measures
                                PLWS Theory                                  6
2. Compensation Contracts
    Payment by Input versus Payment by Output
           Variable Pay                                       Straight Salary
        (payment by output)                                (payment by input)
• Compensation depends on measure               • Compensation depends on the amount
  of what comes out                               of time or effort spent on an activity
• Amount of time spent on work does             • Independent of output consideration
   not affect workers‘ compensation
                                                Problem:
Problem:                                         ⇒ Input also not always easy to measure
⇒ Output not always easy to measure             • Time at work as a proxy in order to
                                                  assess worker‘s effort

Examples:                                       Examples:

• Agricultural workers: piece rates p. tray     • Wage per work hour
• A salesperson on straight commission          • Monthly salaries
• Compensation of top executives by             • Annual salaries
  stocks or stock options

                                       PLWS Theory                                         7
2. Compensation Contracts
How can the Performance of an Employee be
                Measured?
•Objective Performance Measure:
    – Measure that is easily observable and quantifiable, e.g. parts
       produced, hours worked etc.

•Subjective Performance Measures:
    – An evaluation which is based on personal opinion of a supervisor,
       customer, peers, etc.

               Type of evaluat.
                                     objective             subjective
    Database
           Output                 revenue, dividend   customer satisfaction
               Input                    time              qualification

                                     PLWS Theory                              8
2. Compensation Contracts
  Examples of Different Variables as a
     Basis of Output-Related Pay
         Basis                   Variables for output-based pay
Quantity of production     pieces, weight, size/height
                           Rejects, grade, customer‘s satisfaction,
Quality of production
                           individual targets
                           Reduction of input factors: raw material,
Input reduction
                           energy, work time
Capacity utilization       slack-, repair- and waiting periods
                           Timeliness vis à vis internal and external
Be on schedule
                           customers
Value of the firm          stock price, economic value added



                                PLWS Theory                             9
3. Output-Based Pay

                      Advantages of output-based pay



        Selection effect                                 Motivation effect

• efficient workers with a high
                                                 • output-based pay motivates workers
  productivity will join the firm/stay             to put forth more effort
• inefficient workers with a low
   productivity will not join/leave the firm




                                                                        Source: www.kone.fi


                                         PLWS Theory                                          10
3. Output-Based Pay
                  Selection Effect: An Example of
                    Compensating Salespeople


                                             World Book                  Britannica
Offered compensation scheme            variable pay: W = $ 100 .   fixed salary: W = $ 500
Labor costs of 10 sets; Cost per                   x
                                        $ 1,000 ⇒ $ 100 per set     $ 500 ⇒ $ 50 per set
set type of salesperson
What                                      high productive sp.        low productive sp.
will stay with the firm?                        x ≥ 5                      x ≤ 5
Labor costs of 3 sets; Cost per set      $ 300 ⇒ $ 100 per set     $ 500 ⇒ $ 166,67 per
                                                                           set




                                          PLWS Theory                                      11
3. Output-Based Pay
              Selection Effect: An Example of
              Compensating Salespeople (cont.)
       W ...Weekly                                          A (World Book)
            Pay


             500                                             B (Britannica)
             300


                             3     5                 x ... Number of
                                                      encyclopedia

⇒ Higher-productivity workers will leave Britannica,
  because they will earn more at World Book. Only lower-productivity workers will

  stay at Britannica
                                   PLWS Theory                                 12
3. Output-Based Pay
               Disadvantages of Output-Based Pay
  • Disadvantage of piecework: Variations of output can be beyond the worker‘s control

              Variable pay                                   Straight salary

• Variable pay depends on invested effort       • Fixed salary doesn‘t depend on exoge-
  and exogenous risks – risky form of             nous factors – low-risk form of
  compensation                                    compensation
⇒ Firm should smooth out exogenous risks        ⇒ Workers are insured against volatilities
   from workers‘ compensation                   ⇒ Firm provides the insurance for risks
⇒ Firm should bear exogenous risks but
   endogenous risks should remain with
   workers
• Trade-off: More risk⇔higher compensation      • Lower compensation level
• Opportunity: participate in good economic     • Can not participate in good economic
  development                                     development
• Stronger incentives                           • Weaker incentives
                                        PLWS Theory                                      13
3. Output-Based Pay
                Risk in Output-Based Pay

• The firm should bear the largest portion of risk because of risk pooling
abilities

• Workers with a high average compensation should bear more risks than
workers with a low average compensation.




                                                               Source: www.kone.fi


                                PLWS Theory                                          14
4. Input-Based Pay

• In spite of all the advantages of output-based schemes: A large
proportion of workforce is paid by input


• Compensation depends on the amount of time or effort spent on an
activity


• Independent of output consideration
    ⇒ Time at work as a proxy to assess worker‘s effort
                                                                    Source: www.euro.fi
Examples: wage per work hour, monthly salaries, annual salaries



                                  PLWS Theory                                        15
4. Input-Based Pay
                Benefits of Input-Based Pay
  Problems of output-based pay solved by time-based (input-based) pay

  • Finding the right output measure
  • Costs of measurement
  • Overemphasizing quantity, reduction of quality
  • Risk aversion of workers
  • Promoting long-run performance



However, in many cases output-based schemes could be used if only they
were designed correctly!

                                   PLWS Theory                           16
Compensation Schemes
               Balancing Quantity and Quality
• Piece rates could induce workers to focus on high numbers of low quality
products meeting only the sufficient quality level to ‚count‘
⇒ Appropriate compensation schemes could solve this problem


Example: Typist‘s compensation
    Errors p. page Price p. page Minutes p. page Revenue per hour
          0             $8              20               $ 24
          1             $7              15               $ 28
          2             $5              12               $ 25
          3             $3              10               $ 18
          4             $0               9               $0
          5             $0               8               $0
                                   PLWS Theory                               17
4. Input-Based Pay
                  Using the Appropriate Time Unit
                                     Input-based pay


       Hourly wages                   Monthly salary                    Annual salary

 • Production workers              • Managerial workers             • Top Management
 • Clerical workers

 Tasks: experienced and         Tasks: less experienced and       Tasks: not experienced and
    easy to prescribe              not easy to prescribe          difficult to prescribe; often
                                                                 to be defined by top manager


• High correlation between    • Low correlation between      • Undefined set of tasks (goal),
  effort and time invested      effort and work time           discretion over work
• Time input as a pretty      • Time input = bad measure for • Importance of other incen-
  good indicator for effort     effort ⇒ overinvestment in      tives to motivate for effort
                                easy (pleasant) tasks           (long-term, e.g. stock options)
                                         PLWS Theory                                       18
5. Incentive Pay
            Optimal Level of Variable Pay
•   Since employees do not diversify their risk
     – Large exogenous risks should be born by owners
         Fixed salary

•   However, employees are motivated by pay for performance
        Variable Pay

         Part of the pay should be fixed and part variable




                                PLWS Theory                   19
5. Incentive Pay
                 Forms of Incentive Pay
• Rewards do not need to be monetary, they can consist of anything that
  employees value

• E.g
    Piece rates and commissions           Housing
    Bonuses                               Education for kids
    Parking spots                         Retirement Plan
    Days off                              Party
    Promotion
    Training
    Stock ownership
    Health care plan

                              PLWS Theory                                 20
5. Incentive Pay
       Criticism to Incentive Compensation
• Often heard critics to incentive compensation:
   – Money does not motivate
   – It is difficult to design effective incentive schemes

• Incentives certainly entail costs

• The major problem is to design incentive schemes where the benefits
  exceed the costs




                                PLWS Theory                             21
1 of 21

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Productivity linked wage systems

  • 1. Productivity Linked Wage System The theory in PLWS
  • 2. Outline 1. Incentive Problem 2. Compensation Contracts 3. Output-Based Pay 4. Input-Based Pay 5. Incentive Pay Source: www.msn.de PLWS Theory 2
  • 3. 1. Incentive Problem Coordination and Motivation Problem Task Coordination Motivation Who does what, Individual How do I get somebody when,... to perfom a task, improve the quality,... Allocation of Input Distribution of => Incentive Problem Resources Output Source: Wolff/Lazear (2001): Einführung in die Personalökonomik, Stuttgart: Schäffer-Poeschel, S. 51 PLWS Theory 3
  • 4. 1. Incentive Problem Why do Incentive Problems Exist? Why do Incentive problems exist? • Employee and employer have different interests – Employer would want the employee to take actions that maximize the profit of the firms, but the employee might rather like spending his time with his/her family or play golf – All actions of the employee cannot be monitored and/or controlled by contracts (risk for the employer) – Employers have to compensate employees for doing undesirable tasks PLWS Theory 4
  • 5. 1. Incentive Problem How can Incentive Problems be Solved? • Incentive Problems can be solved through effective compensation contracts • Compensation contracts have two functions – Motivate employees – Share risk more efficiently Source: www.euro.fi PLWS Theory 5
  • 6. 2. Compensation Contracts Compensation Contracts Variable Pay Fixed Salary Payment by Output Payment by Input Objective Subjective Objective Subjective Performance Performance Performance Performance Measures Measures Measures Measures PLWS Theory 6
  • 7. 2. Compensation Contracts Payment by Input versus Payment by Output Variable Pay Straight Salary (payment by output) (payment by input) • Compensation depends on measure • Compensation depends on the amount of what comes out of time or effort spent on an activity • Amount of time spent on work does • Independent of output consideration not affect workers‘ compensation Problem: Problem: ⇒ Input also not always easy to measure ⇒ Output not always easy to measure • Time at work as a proxy in order to assess worker‘s effort Examples: Examples: • Agricultural workers: piece rates p. tray • Wage per work hour • A salesperson on straight commission • Monthly salaries • Compensation of top executives by • Annual salaries stocks or stock options PLWS Theory 7
  • 8. 2. Compensation Contracts How can the Performance of an Employee be Measured? •Objective Performance Measure: – Measure that is easily observable and quantifiable, e.g. parts produced, hours worked etc. •Subjective Performance Measures: – An evaluation which is based on personal opinion of a supervisor, customer, peers, etc. Type of evaluat. objective subjective Database Output revenue, dividend customer satisfaction Input time qualification PLWS Theory 8
  • 9. 2. Compensation Contracts Examples of Different Variables as a Basis of Output-Related Pay Basis Variables for output-based pay Quantity of production pieces, weight, size/height Rejects, grade, customer‘s satisfaction, Quality of production individual targets Reduction of input factors: raw material, Input reduction energy, work time Capacity utilization slack-, repair- and waiting periods Timeliness vis à vis internal and external Be on schedule customers Value of the firm stock price, economic value added PLWS Theory 9
  • 10. 3. Output-Based Pay Advantages of output-based pay Selection effect Motivation effect • efficient workers with a high • output-based pay motivates workers productivity will join the firm/stay to put forth more effort • inefficient workers with a low productivity will not join/leave the firm Source: www.kone.fi PLWS Theory 10
  • 11. 3. Output-Based Pay Selection Effect: An Example of Compensating Salespeople World Book Britannica Offered compensation scheme variable pay: W = $ 100 . fixed salary: W = $ 500 Labor costs of 10 sets; Cost per x $ 1,000 ⇒ $ 100 per set $ 500 ⇒ $ 50 per set set type of salesperson What high productive sp. low productive sp. will stay with the firm? x ≥ 5 x ≤ 5 Labor costs of 3 sets; Cost per set $ 300 ⇒ $ 100 per set $ 500 ⇒ $ 166,67 per set PLWS Theory 11
  • 12. 3. Output-Based Pay Selection Effect: An Example of Compensating Salespeople (cont.) W ...Weekly A (World Book) Pay 500 B (Britannica) 300 3 5 x ... Number of encyclopedia ⇒ Higher-productivity workers will leave Britannica, because they will earn more at World Book. Only lower-productivity workers will stay at Britannica PLWS Theory 12
  • 13. 3. Output-Based Pay Disadvantages of Output-Based Pay • Disadvantage of piecework: Variations of output can be beyond the worker‘s control Variable pay Straight salary • Variable pay depends on invested effort • Fixed salary doesn‘t depend on exoge- and exogenous risks – risky form of nous factors – low-risk form of compensation compensation ⇒ Firm should smooth out exogenous risks ⇒ Workers are insured against volatilities from workers‘ compensation ⇒ Firm provides the insurance for risks ⇒ Firm should bear exogenous risks but endogenous risks should remain with workers • Trade-off: More risk⇔higher compensation • Lower compensation level • Opportunity: participate in good economic • Can not participate in good economic development development • Stronger incentives • Weaker incentives PLWS Theory 13
  • 14. 3. Output-Based Pay Risk in Output-Based Pay • The firm should bear the largest portion of risk because of risk pooling abilities • Workers with a high average compensation should bear more risks than workers with a low average compensation. Source: www.kone.fi PLWS Theory 14
  • 15. 4. Input-Based Pay • In spite of all the advantages of output-based schemes: A large proportion of workforce is paid by input • Compensation depends on the amount of time or effort spent on an activity • Independent of output consideration ⇒ Time at work as a proxy to assess worker‘s effort Source: www.euro.fi Examples: wage per work hour, monthly salaries, annual salaries PLWS Theory 15
  • 16. 4. Input-Based Pay Benefits of Input-Based Pay Problems of output-based pay solved by time-based (input-based) pay • Finding the right output measure • Costs of measurement • Overemphasizing quantity, reduction of quality • Risk aversion of workers • Promoting long-run performance However, in many cases output-based schemes could be used if only they were designed correctly! PLWS Theory 16
  • 17. Compensation Schemes Balancing Quantity and Quality • Piece rates could induce workers to focus on high numbers of low quality products meeting only the sufficient quality level to ‚count‘ ⇒ Appropriate compensation schemes could solve this problem Example: Typist‘s compensation Errors p. page Price p. page Minutes p. page Revenue per hour 0 $8 20 $ 24 1 $7 15 $ 28 2 $5 12 $ 25 3 $3 10 $ 18 4 $0 9 $0 5 $0 8 $0 PLWS Theory 17
  • 18. 4. Input-Based Pay Using the Appropriate Time Unit Input-based pay Hourly wages Monthly salary Annual salary • Production workers • Managerial workers • Top Management • Clerical workers Tasks: experienced and Tasks: less experienced and Tasks: not experienced and easy to prescribe not easy to prescribe difficult to prescribe; often to be defined by top manager • High correlation between • Low correlation between • Undefined set of tasks (goal), effort and time invested effort and work time discretion over work • Time input as a pretty • Time input = bad measure for • Importance of other incen- good indicator for effort effort ⇒ overinvestment in tives to motivate for effort easy (pleasant) tasks (long-term, e.g. stock options) PLWS Theory 18
  • 19. 5. Incentive Pay Optimal Level of Variable Pay • Since employees do not diversify their risk – Large exogenous risks should be born by owners Fixed salary • However, employees are motivated by pay for performance Variable Pay Part of the pay should be fixed and part variable PLWS Theory 19
  • 20. 5. Incentive Pay Forms of Incentive Pay • Rewards do not need to be monetary, they can consist of anything that employees value • E.g  Piece rates and commissions  Housing  Bonuses  Education for kids  Parking spots  Retirement Plan  Days off  Party  Promotion  Training  Stock ownership  Health care plan PLWS Theory 20
  • 21. 5. Incentive Pay Criticism to Incentive Compensation • Often heard critics to incentive compensation: – Money does not motivate – It is difficult to design effective incentive schemes • Incentives certainly entail costs • The major problem is to design incentive schemes where the benefits exceed the costs PLWS Theory 21